Operation Manual

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Troubleshooting guide
Symptom Cause Possible remedy
Dead Not turned on Turn it on
Battery is dead or
does not work
Replace battery.
Insert battery
correctly
Poor battery
contact
Clean battery
contacts with a
cotton bud
Blocked earmould Clear earmould
blockage
Not loud
enough
Blocked earmould Clear earmould
blockage
Change in hearing See your hearing
healthcare
professional
Earwax blockage
in your ear
See your ENT
doctor
Volume set too low Increase volume
Symptom Cause Possible remedy
Feedback
whistling
Earmould loose Remove and
reinsert
Earmould too
small
New earmould
required
Crack in tubing Replace tubing
Crack in hook/
elbow
See your hearing
healthcare
professional
Inter-
mittent
sound
Battery contacts
dirty
Clean battery
contacts
On/off switch dirty Push the switch
back and forth a
couple of times