USER INSTRUCTIONS THE WIDEX CLEAR™440, 330, 220 SERIES C4-m/C4-m-CB/C3-m/C3-m-CB/ C2-m/C2-m-CB model Behind-the-ear
YOUR WIDEX CLEAR™ HEARING AID (To be filled out by the hearing care professional) CLEAR440 CLEAR330 CLEAR220 Programs: Master Music TV Comfort Audibility Extender Reverse focus Phone Zen Master + Zen Master + Audibility Extender Master + Reverse focus Master + Phone Zen+ Date Your hearing care professional 2
CONTENTS THE HEARING AID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Acoustic indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 The battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Inserting the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
THE HEARING AID The illustration below shows the hearing aid without an ear-set. The choice of ear-set solution depends on your specific needs. Please refer to the separate ear-set user manual. 1. Microphone openings 2. On/off function 3. Nail grip 4. LED & Right/Left identification 1 3 2 4 If you need help to identify the serial number (usually six or seven digits) on the product, please contact your hearing care professional.
NOTE In addition to these user instructions, a separate user manual is provided describing the various ear-set solutions available for your hearing aid: “Ear-sets for Widex BTE hearing aids”. WARNING This booklet and the manual “Ear-sets for Widex BTE hearing aids” contain important information and instructions. Read these booklets carefully before you start using the hearing aid. NOTE Your hearing aid, ear-set and accessories may not look exactly as illustrated in this booklet.
They are to be programmed by licensed hearing care professionals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re) habilitation. Description of device Your hearing aid is used with an ear-set which consists of a tube and an ear-tip or earmould. The hearing aid uses a proprietary wireless technology, WidexLink, to enable communication between the left and the right hearing aid, as well as between the hearing aids and the DEX accessories.
Acoustic indicators The hearing aid may be set to produce a signal to indicate the use of certain functions. The signal may be a spoken message or tones. The signal can also be deactivated.
The battery We recommend zinc-air batteries. Use a size 10 battery for the hearing aid. To obtain replacement batteries, please consult your hearing care professional. It is important to take note of the expiry date and the recommendations on the battery pack regarding disposal of used batteries. Inserting the battery Before inserting a new battery into the hearing aid, remember to remove the adhesive tab. Once the tab has been removed, the battery will start functioning after a few seconds.
Use the nail grip to gently swing the battery drawer open. Do not press the drawer beyond the open position. Place the battery in the drawer as illustrated, so that the plus (+) sign on the battery is facing towards you when you hold the hearing aid as shown. You can use the battery magnet provided to steer the battery into place. If the battery drawer does not close easily, the battery is incorrectly inserted. When changing battery, it is a good idea to hold the hearing aid over a table.
Removing the battery 1. Open the battery drawer as previously described. Place the hearing aid on the provided cloth on a clean, plane surface and turn it as illustrated. 2. Supporting the drawer with your finger, use the battery magnet provided to push the battery out of the battery drawer from the minus side.
Battery drawer without a nail grip The hearing aid may be provided with a battery drawer without a nail grip, which means that you need a tool to open the battery drawer. This type of drawer can be a good choice if the hearing aid is worn by a child. A special tool for opening the drawer will be included with this drawer. The battery drawer is opened as illustrated.
Low battery indication An acoustic indicator will sound when the battery is nearly exhausted, unless this function has been disabled (see page “Acoustic indicators” on page 7). We recommend that you always have a spare battery with you. WARNING Never leave an exhausted battery in the hearing aid. Exhausted batteries may leak, damaging the hearing aid. WARNING Your hearing aid may stop functioning, for instance if the battery is exhausted.
Turning the hearing aid on and off The battery drawer of the hearing aid also functions as the on/off switch. Close the battery drawer to turn on the hearing aid. An acoustic indicator will indicate that the hearing aid has been switched on unless this function has been disabled. Open the battery drawer completely to turn off the hearing aid. Note: Another way to verify that the hearing aid is turned on is to cup it in your hand. If it is on, it will whistle.
Right/left identification If you wear hearing aids on both ears, the hearing aids can be provided with coloured marks (red mark = right and blue mark = left). The arrow shows the position of the identification mark.
Positioning the hearing aid Insert the earpiece in the ear canal while holding the lower part of the tube. It may help to pull the outer ear backwards and upwards with the opposite hand. Place the hearing aid behind the ear, so that the hearing aid and tube rest comfortably on the ear, close to your head. The illustrations show an open ear-tip. For further information on ear-tip/earmould types, anchors and procedures, see the separate ear-set user manual provided.
Removing the hearing aid Remove the hearing aid from its position behind the ear. Carefully pull the earpiece out of the ear canal, while holding the lower part of the tube. If the earpiece is provided with an extraction cord, take hold of this and carefully pull the ear-tip out of the ear canal.
Volume adjustment The hearing aid volume is adjusted automatically in accordance with your sound environment. If you have a remote control, you can also adjust the volume manually or mute your hearing aid. Any adjustment of the volume setting will be cancelled when your hearing aid is turned off, or when you change program. In the default setting, any volume adjustment via the remote control will affect both hearing aids.
To mute the hearing aid with a remote control: Keep pressing the volume down key on the remote control until the long beep-tone has sounded. Pressing one of the volume keys briefly will bring back the sound. Lost partner alarm (Note: Only applicable if this feature is available and has been activated by your hearing care professional.
Programs By default your hearing aid has one program. However, with a remote control a number of additional programs, plus the special Zen program called Zen+ can be made available. Please also refer to the user instructions for your remote control.
Zen program Your hearing aid may be provided with a unique optional listening program called Zen. It makes musical tones (and sometimes a rushing noise) in the background. The Zen program may be used alone (without amplification) in quiet when you are not required to hear surrounding sounds. Or, it may be used with amplification so that both the surrounding sounds and the generated sounds (fractal tones and noise) are heard together.
Benefits The Zen program may provide a relaxing listening background for some people. When the Zen program is used in a tinnitus management program, its wearer may experience some relief from tinnitus. Indications for use The Zen program is intended to provide a relaxing sound background (i.e., music/noise source) for adults who desire to listen to such a background in quiet.
Switching between the listening programs If you have a remote control, you can change programs with a simple push of the program key. Each time you change program, an acoustic indicator will sound unless this function has been disabled.
Using a telephone When using a telephone, we recommend that you hold the telephone against your head at an angle above your ear, rather than directly against the ear. If the sound is not optimal, try moving the telephone earpiece to a slightly different position.
CLEANING The following cleaning accessories are available for the hearing aid and ear-set*. For cleaning the ear-set, see the user manual “Ear-sets for Widex BTE hearing aids”. 1. Cloth 2. Wax removing tool 3. Cleaning thread Contact your hearing care professional if you need additional supplies of cleaning accessories.
The hearing aid Clean the hearing aid with the soft cloth after use. If the microphone openings are still blocked, contact your hearing care professional. WARNING Never use water or cleaning solutions to clean the hearing aid, as this may cause it to malfunction. The microphone openings Clean the microphone openings by passing the wax removing tool straight through the openings. If you feel resistance, withdraw the tool and try again. Use only the wax removing tool provided.
ACCESSORIES A variety of assistive listening devices are available for your hearing aid.
IN CASE OF MALFUNCTION Problem Possible cause Solution The hearing aid is completely silent The hearing aid is not turned on Make sure the battery drawer is closed The hearing aid volume is not powerful enough Your ear is blocked by earwax Contact your ENT doctor/physician Your hearing may have changed Contact your hearing care professional The hearing aid whistles continuously Your ear is blocked by earwax Contact your ENT doctor/physician Your two hearing aids are not working in synchrony
Problem Possible cause You hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the transmitting ear. The battery in one of Replace battery in one the hearing aids has or both hearing aids expired Strong electromagnetic interference in the vicinity Solution Move away from known sources of interference Note: This information covers only the hearing aid. See the “Ear-sets for Widex BTE hearing aids” user manual for information specific to your ear-set.
CARING FOR YOUR HEARING AID The hearing aid is a valuable object and should be treated with care. Here are some things you can do to prolong the life of your hearing aid: CAUTION • Turn off your hearing aid when it is not in use. Remove the battery if the hearing aid will not be used for several days. • When the hearing aid is not in use, keep it in its case in a dry location out of reach of children and pets. • Do not expose the hearing aid to extreme temperatures or high humidity.
WARNINGS WARNING Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even f atalities. In case of ingestion, contact a physician immediately. • Keep hearing aids and their parts, accessories and batteries out of reach of children and anyone else who might swallow such items or otherwise cause injury to themselves. Do not change batteries in front of them and do not let them see where you keep your battery supply.
WARNING • Risk of explosion if battery is replaced by an incorrect type or recharged. Dispose of used batteries according to the instructions. • Never allow others to wear your hearing aid, as this could cause permanent damage to their hearing. • When selecting a listening program, please remember that there are situations in which it is particularly important to be able to hear the surrounding sounds (e.g. traffic, warning signals). • The hearing aid is made of modern non-allergenic materials.
WARNING • Please note that when using any type of hearing aid, you must allow regular ventilation of the ear. If the ear is not adequately ventilated, there may be a slightly increased risk of infection or disease in the ear canal. We therefore recommend that you remove the hearing aid and ear-set from your ear when you go to bed, to allow the ear canal to be ventilated. If possible, you should also remove your hearing aid and ear-set during the day if there are any periods when you do not need them.
WARNING Interference with active Implants • In order to show caution, we advise to follow the guidelines recommended by manufacturers of defibrillators and pacemakers regarding use of mobile phones: • If you wear an active implantable device keep the Wireless Hearing Aids and Hearing Aid Accessories such as wireless remote controls or communicators at least 15 cm away from the implant. • If you experience any interference, do not use the hearing aids and contact the manufacturer of the implant.
CAUTION • Your hearing aid has been tested for interference according to international standards. Nevertheless, it is possible that unforeseen interference may occur in the hearing aid due to electromagnetic radiation from other products such as alarm systems, room surveillance equipment and mobile phones.
ADVICE NOTE • The hearing aid will not restore normal hearing and will not prevent or improve a hearing loss resulting from organic conditions. However, the hearing aid can help you to make the best possible use of your remaining hearing ability. You should also bear in mind that it can take time to get used to a new hearing aid and new sounds. • In most cases, using the hearing aid infrequently will not permit you to gain full benefit from it.
Adapting to your hearing aids Congratulations for taking the first steps toward restoring your communication skills with the purchase of state-of-the-art hearing aids from Widex. Because many of the sounds you may now hear have not been fully audible without hearing aids, we urge you to take a few minutes to perform the following simple activities in the order listed. Do these first in quiet settings, then try them in noisier surroundings.
• We hear in our brain, not in our ears. It will take your brain some time to fully adapt to the new sounds you are hearing. It is not unusual, for example, to hear certain sounds, such as your own footsteps, or a newspaper rustling, or the refrigerator humming, that people with normal hearing take for granted and thus don’t consciously process. Be patient and allow yourself a few weeks to adapt. Your brain will learn to ignore them if they are not important.
REGULATORY INFORMATION FCC ID: TTY-C4M FCC ID: TTY-C4MCB IC: 5676B-C4M IC: 5676B-C4MCB Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment.
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.
Hereby, Widex A/S declares that the C4-m, C4-m-CB, C3-m, C3-m-CB, C2-m and C2-m-CB are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration of Conformity can be found at: http://www.widex.
lectrical and electronic equipment (EEE) E contains materials, components and substances that can be hazardous and present a risk to human health and the environment when waste electrical and electronic equipment (WEEE) is not handled correctly. Do not dispose of hearing aids, hearing aid accessories and batteries with ordinary household waste.
ADDITIONAL PROGRAM FORMS Programs available in your hearing aid: Program 1: Program 2: Program 3: Program 4: Program 5: Special program: 43
Programs available in your hearing aid: Program 1: Program 2: Program 3: Program 4: Program 5: Special program: 44
SYMBOLS SYMBOLS Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc .) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol . If appropriate, the date of manufacture may also be stated . Date of manufacture The date when the product was manufactured . Use-by date The date after which the product is not to be used . Batch code The product’s batch code (lot or batch identification) .
Symbol Title/Description Keep dry The product must be protected from moisture and/or The product must be kept away from rain Lower limit of temperature The lowest temperature to which the product can be safely exposed . Upper limit of temperature The highest temperature to which the product can be safely exposed . Temperature limits The highest and lowest temperatures to which the product can be safely exposed .
Symbol Title/Description CE mark The product is in conformity with the requirements set out in European CE marking directives . Alert The product is identified by R&TTE Directive 1999/5/EC as an equipment Class 2 product with some restrictions on use in some CE member states . C-Tick mark The product complies with EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand market . Interference Electromagnetic interference may occur in the vicinity of the product .
WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark www.widex.com Manual no.
