User Manual

44 45
in Case of malfunCtion
Problem Possible cause Solution
The hearing
aid is dead
The hearing aid is
not turned on
Make sure the battery
drawer is closed
The battery is dead
or does not work
Insert a new battery in
the battery drawer
The sound outlet
of the earmould/
ear-tip is blocked
Earmould: Clean the
blocked sound bore
(see page 38)
Instant ear-tip:
Replace or clean the
ear-tip (see page 41)
Custom ear-tip: Clean
the ear-tip (see page
41)
The hearing
aid volume is
not powerful
enough
The battery is nearly
exhausted
Insert a new battery in
the battery drawer
The sound outlet
of the earmould/
ear-tip is blocked
Earmould: Clean the
blocked sound bore
(see page 38)
Instant ear-tip:
Replace or clean the
ear-tip (see page 41)
Custom ear-tip: Clean
the ear-tip (see page
41)
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional
Problem Possible cause Solution
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
The tubing is yellow,
stiff or broken
Replace the tubing
The earmould/
ear-tip is not
correctly placed in
your ear canal
Take the earmould/
ear-tip out and rein-
sert it
The earmould/
ear-tip fit is too
loose
Contact your hearing
care professional
Earmould:
The tubing often
comes off the ear-
mould or hearing
aid hook
Replace the tubing
Earmould:
The hook is cracked
Contact your hearing
care professional
The hearing
aid functions
intermittently
The on/off switch is
dirty
Push the switch back
and forth a couple of
times (also see page 13)
Your two
hearing aids
are not
working in
synchrony
The connection
between the hearing
aids is lost
Turn the hearing aids
off and on again