User manual

32
Problem Possible cause Solution
The hearing
aids do not
respond with
a correspond-
ing change in
volume or
program to
the DEX
a. The DEX is used
beyond the trans-
mission range
b. Strong electro-
magnetic interfer-
ence in the vicin-
ity
c. The DEX and the
hearing aids are
not matched
a. Move the DEX closer
to the hearing aids
b. Move away from
known source of EM
interference
c. Check with hearing
care professional to
make sure DEX is
matched with hearing
aids
You hear
“inter rupted”
speech (on
and off) from
the hearing
aids or no
speech
(muted) from
the transmit-
ting ear.
a. The battery in one
of the hearing aids
has expired
b. Strong electro-
magnetic interfer-
ence in the vicin-
ity
a. Replace battery in
one or both hearing
aids
b. Move away from
known sources of
interference
Note: This information covers only the hearing aid. See
the “Ear-sets for Widex BTE hearing aids” user manual
for information specific to your ear-set.
If the problems persist, contact your hearing care pro-
fessional for assistance.