User's Instructions
Table Of Contents
- YOUR HEARING AID
- Welcome
- Congratulations on your new hearing aid.Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid.NOTEYour hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.
- Your hearing aid at a glance
- NOTEPlease note that the hook is fixed to the hearing aid and should not be removed.
- Important safety information
- Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact a doctor immediately and call the 24 Hour National Button Battery Ingestion Hotline at (202) 625-3333.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Please note that streaming sound to your hearing aids at a high volume can prevent you from hearing other important sounds such as alarms and traffic noise. In such situations make sure to keep the volume of the streamed sound at a suitable level. Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remaining hearing.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.
- Operating conditions
- Storage and transportation conditions
- Welcome
- THE HEARING AID
- Indications for use
- Intended use
- The battery
- Use a type 13 zinc-air battery for your hearing aid.Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional.NOTECheck that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected.Never attempt to recharge your hearing aid batteries, as they could explode.Never leave a dead battery in the hearing aids while storing them. It could leak and ruin your hearing aid.Dispose of used batteries as indicated on the packaging and take note of the expiry date.
- Low battery indication
- Changing the battery
- Tamper-resistant battery drawer
- Sound signals
- How to tell right from left
- Turning the hearing aid on and off
- Putting on and removing the hearing aid
- Putting on the hearing aid1. Insert the ear-set in the ear while holding the lower part of the tube/earwire. Pulling the outer ear upwards and backwards at the same time can be helpful.2. Then place the hearing aid behind the ear. The hearing aid should rest comfortably on the ear, close to your head.Your hearing aid can be fitted using different types of ear-sets. See the separate ear-set manual for more information about your ear-set.
- Removing the hearing aidStart by removing the hearing aid from behind the ear.Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.
- Sound adjustment
- Your hearing aid adjusts the sound automatically according to your sound environment.You can also adjust the sound manually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, consult your hearing care professional.Depending on the hearing aid settings and features, any sound adjustment you make will affect both hearing aids.Each time you operate the volume control, you will hear a beep-tone unless your hearing care professional has deactivated this function. When you reach the maximum or minimum setting, you will hear a steady tone.To mute your hearing aid do as follows:●Keep pressing the lower part of the volume control until you can hear the steady soundTo turn the sound on again:●Press the upper part of the volume control or●Change programAny adjustment of the volume will be canceled when you turn off your hearing aid or if you change program.
- NOTEYou can also use your app for changing programs and adjusting the sound in your hearing aids.
- Programs
- PROGRAMSUSEUniversalFor everyday useQuietSpecial program for listening in quiet environmentsComfortSpecial program for listening in noisy environmentsTransportFor listening in situations with noise from cars, trains, etc.ImpactUse this program if you prefer a clear and sharp soundUrbanFor listening in situations with changing sound levels (in supermarkets, noisy workplaces or similar)PartyFor listening in situations with many people talking at the same timeSocialUse this program if you are in small social gatherings, such as family dinnersMusicFor listening to musicTWith this program you listen through the hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system)M+TThis program is a combination of the hearing aid's microphone and the telecoil. You listen to the sound source, but can also hear other soundsSPECIAL PROGRAMSUSEZenPlays tones or noise for a relaxing sound backgroundPhoneThis program is designed for listening to phone conversationsSMARTTOGGLE PROGRAMSUSEZen+This program is similar to Zen but allows you to listen to different types of tones or noiseNOTEThe names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list. Then it is even easier for you to select the right program in each listening situation.Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature. Ask your hearing care professional if you could benefit from this.If your needs and preferences change over time, your hearing care professional can easily change your program selection.
- The Zen program
- Program adjustment
- To change programs, just press the program button. To access and exit the SmartToggle program, press and hold the push button down for more than one second (this setting is optional). Once you have accessed the SmartToggle program, you can change among the different Zen styles selected for you by short presses on the button.
- NOTEYou can also use your app for changing programs and adjusting the sound in your hearing aids.
- Using a phone with your hearing aids
- PAIRING YOUR HEARING AID AND SMARTPHONE
- To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
- COMPATIBILITY WITH SMARTPHONES
- CLEANING
- ACCESSORIES
- TROUBLESHOOTING
- REGULATORY INFORMATION
- Warning to hearing aid dispensersA hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:(i) Visible congenital or traumatic deformity of the ear.(ii) History of active drainage from the ear within the previous 90 days.(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.(iv) Acute or chronic dizziness.(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.(viii) Pain or discomfort in the ear.Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user.Important notice for prospective hearing aid usersGood health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.Children with hearing lossIn addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
- EU directives
- FCC and ISED statements
- FCC ID: TTY-EBB3DIC: 5676B-EBB3D
- Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesired operation.NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.— Consult the dealer or an experienced radio/TV technician for help.NOTE:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment.
- ISED Statement / Déclaration d’ISEDThis device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:(1) This device may not cause interference.(2) This device must accept any interference, including interference that may cause undesired operation of the device.L’emetteur/recepteur exempt de licence contenu dans le present appareil est conforme aux CNR d’Innovation, Sciences et Developpement economique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisee aux deux conditions suivantes:(1) L’appareil ne doit pas produire de brouillage;(2) L’appareil doit accepter tout brouillage radioelectrique subi, meme si le brouillage est susceptible d’en compromettre le fonctionnement.ISED RADIATION EXPOSURE STATEMENT:This equipment complies with ISED RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.ISED EXPOSITION AUX RADIATIONS:Cet equipement est conforme avec ISED les limites d’exposition aux rayonnements defi nies pour un controle environnement. Cet emetteur ne doit pas etre co-localises ou fonctionner en conjonction avec une autre antenne ou emetteur.
- SYMBOLS
Warnings
Use of the Zen program may interfere with hearing everyday sounds includ-
ing speech. It should not be used when hearing such sounds is important.
Switch the hearing aid to a non-Zen program in those situations.
Risks
There are no known risks or side effects associated with the use of the Zen
program. However, consistent with our recommendations on the use of
conventional hearing aids, stop using the hearing aids (and the Zen pro-
gram) and seek attention from your hearing care professional if any of the
following symptoms are noted:
● Skin irritation
● Perceived decrease in loudness, tolerance of sounds, speech not as
clear, or worsening tinnitus
Program adjustment
To change programs, just press the program button. To access and exit the
SmartToggle program, press and hold the push button down for more than
one second (this setting is optional). Once you have accessed the Smart-
Toggle program, you can change among the different Zen styles selected
for you by short presses on the button.
NOTE
You can also use your app for changing programs and adjusting the sound in
your hearing aids.
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