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Chapter 1: BlackBerry

Enterprise Server

In This Chapter

✓ Understanding the role of BlackBerry Enterprise Server

✓ Knowing why you should use BlackBerry Enterprise Server

✓ Deconstructing BES components

o far, you’ve mastered the features of your BlackBerry, familiarized

yourself with Desktop Manager, and discovered everything there is to

know about BlackBerry applications (including how to find and install some

great ones!). Now it’s time to explore communication across the enterprise.

That’s a jargony way of saying that you can connect your BlackBerry to a

company network so that whether you’re on the road or in the office you

never miss a thing. The key to enterprise communications is BlackBerry

Enterprise Server, which is — not surprisingly — the subject of this chapter.

The term enterprise is used to refer to a large corporate system. While an

enterprise network may encompass a single office in a local area network,

many business enterprises encompass national or international networks.

Enterprise applications are applications that work across that massive

network, enabling all employees to use the same tools to collaborate with

each other.

BlackBerry Enterprise Server, or BES for short, is used to connect your

BlackBerry with your company’s e-mail servers and enterprise applications.

In this chapter, we explore the role of BES in enterprise communications,

give an overview of how the BlackBerry enterprise infrastructure works, and

explain the various BES components that make the magic happen.

Your company may have a strict policy about which features and enterprise

applications can be accessed on your BlackBerry. It may also have a policy

declaring which models of BlackBerry smartphones are compatible with

the enterprise network. We recommend discussing your options with the IT

professional in charge of managing mobile devices before making a phone

purchase or making changes to your BlackBerry’s software.

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COPYRIGHTED MATERIAL

Summary of content (16 pages)

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Chapter 1: BlackBerry Enterprise Server AL In This Chapter ✓ Understanding the role of BlackBerry Enterprise Server TE ✓ Deconstructing BES components RI ✓ Knowing why you should use BlackBerry Enterprise Server S TE D MA o far, you’ve mastered the features of your BlackBerry, familiarized yourself with Desktop Manager, and discovered everything there is to know about BlackBerry applications (including how to find and install some great ones!).
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532 Understanding What BES Does Understanding What BES Does BES wirelessly synchronizes data between your desktop or server and your BlackBerry smartphone. It handles all your enterprise messaging and collaboration, hooking up with software such as Microsoft Exchange, Lotus Domino, and Novell GroupWise.
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533 Understanding How BES Does What It Does We could go into more detail than this, but the one thing you should know is that when you receive messages and open and change attachments on your BlackBerry, you are working with a copy of the original attachment or message that BES sent to your BlackBerry. The original message and attachment remain on the corporate messaging server, safe and sound, unless you delete them.
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534 Convincing Your IT Guy to Get BES You should note that the process is different for contacts, notes, tasks, calendar entries, and any other applications that your company allows you to access with your BlackBerry. These applications directly synchronize changes between your BlackBerry and the corporate messaging and application servers. Convincing Your IT Guy to Get BES If you’ve been using your BlackBerry for a while now, you’re probably familiar with BlackBerry Internet Service (BIS).
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Convincing Your IT Guy to Get BES 535 BlackBerry Enterprise add-ons like MVS, includes advanced features that are important to your IT staff, and can be used with all of the major messaging server software systems, such as Microsoft Exchange, Lotus Domino, and Novell GroupWise. BES also supports OTA activation, which means your IT staff can get you back up and running if you’re out of the office and accidentally wipe your device after too many incorrect password attempts.
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536 Convincing Your IT Guy to Get BES Table 1-1 Comparison between BES and BIS Feature BlackBerry Enterprise Server (BES) Full Version BlackBerry Enterprise Server (BES) Express BlackBerry Internet Service (BIS) Cost $2,999 per server license / $99 per client license Free Free Push e-mail Yes Yes Yes Internet browsing Yes Yes Yes Centralized user administration Yes Yes No Wireless application deployment Yes Yes No IT pros can see user and device info (model, carrier, pending mess
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Getting the Low-Down on System Requirements 537 Feature BlackBerry Enterprise Server (BES) Full Version BlackBerry Enterprise Server (BES) Express BlackBerry Internet Service (BIS) Access to MDS (Mobile Data System) Studio applications for those who are interested in developing apps for the BlackBerry (For more information on MDS Studio, see Book VII, Chapter 1.
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538 Getting the Low-Down on System Requirements BES is supported on the following Windows Server operating systems: ✦ Windows Server 2003, Service Pack 1 or later ✦ Windows Server 2003, Release 2 ✦ Windows Server 2003 (64-bit) ✦ Windows Server 2003, Release 2, Service Pack 2 (64-bit) ✦ Windows Server 2008 ✦ Windows Server 2008 (64-bit) Your system must meet certain hardware requirements in order to support BES.
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Working with BES on Your BlackBerry 539 ✦ Microsoft SQL Server ✦ Microsoft Internet Explorer (version 6.0 or later) If you’re using Microsoft Exchange, you also need to have the latest Microsoft CDO library installed on BES. If you’re using Novell GroupWise, you need to have Novell ConsoleOne 1.3.6c with Novell GroupWise 6.5.4 Snap-ins.
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540 Working with BES on Your BlackBerry BES-only e-mail features If your BlackBerry is on a BES, you have access to several cool e-mail features that may make your personal BlackBerry friends jealous. Using BlackBerry Lookup With BlackBerry Lookup, you can send an e-mail to your coworkers even if you don’t know their e-mail addresses! All you need is their name — or part of their name. Then follow these steps: 1. Compose a new e-mail on your BlackBerry.
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Working with BES on Your BlackBerry 541 Adding a BlackBerry e-mail auto signature If your BlackBerry is on a BES, you can set up a signature that’s automatically added to the end of every e-mail that you send from it. Just follow these steps to add your John Hancock to your BlackBerry e-mails: 1. 2. 3. 4. 5. From your BlackBerry Home screen, select the Messages icon. Press the Menu button and select Options. Select Email Settings. Change Use Auto Signature to Yes.
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542 Working with BES on Your BlackBerry 3. Select Email Settings. 4. Change Use Out Of Office Reply to Yes. 5. Type the information you want to send in your Out Of Office reply, as shown in Figure 1-5. Figure 1-5: Change Out of Office Reply to Yes, then type your auto reply. 6. Press the Menu button and select Save. Anyone who e-mails you automatically receives your Out of Office reply. To turn off your Out of Office reply, follow these steps: 1. Repeat Steps 1–3. 2.
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Working with BES on Your BlackBerry 543 3. Scroll down and select View Availability, as shown in the left side of Figure 1-6. The availability screen opens and shows if everyone that you’ve invited is available, as shown in the right side of Figure 1-6. If some or all of your attendees aren’t available at that time, select Next Available Time. Your invite is updated to a time when everyone is available. 4. Press the Escape button and select Save if prompted. 5.
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544 Using BlackBerry Manager Yes, you really don’t need to type the first E in reset. Just type rset. Whether you type rset or RSET doesn’t matter. They’re treated the same. A pop-up menu appears, as shown in Figure 1-7. Don’t panic — your BlackBerry is erasing the calendar named Desktop on your BlackBerry, not the calendar on your Desktop computer. Figure 1-7: Go into your Calendar options and reset/ resync your Calendar. 5. Choose Yes.
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Using BlackBerry Manager 545 ✦ View device information and usage statistics ✦ View, add, or edit device filters ✦ Resend or resync calendar information For IT professionals only: Accessing BlackBerry Manager You can open BlackBerry Manager using the following steps: 1. On the BES, or a remote computer with BlackBerry Manager installed, click the Start button. 2. Select All Programs. 3. Select BlackBerry Enterprise Server. 4. Select BlackBerry Manager.
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546 Using BlackBerry Manager Figure 1-8: BlackBerry Manager.