Video Security System User's Guide

Troubleshooting WiLife User Guide
103
Installation Problem Solution
Camera suction cup comes
free from the window
 Clean the window to ensure an airtight fit.
 With your fingertip, place a very light layer of vegetable or olive oil around the edge of
the suction cup.
 Always use the strain relief mini-suction cup for added safety by attaching it to the
glass and cable.
Setup Problems
Setup Problem Solution
After a few minutes or even
seconds Command Center
drops my camera
 On older machines (pre 2001), some USB sockets may be underpowered or
incompatible with the USB 1.1 standard. Upgrade your computer by adding a USB 2.0
card or hub.
 Check your firewall settings. Some firewalls close communications after a few seconds
of operations.
The cable connecting the
camera to the power supply is
too short
 You may purchase a longer Ethernet cable or Ethernet Cable Coupler at our online
accessory store.
 Purchase a standard CAT5e Ethernet cable from you local computer accessory retailer
(up to 80 feet). (Note: crossover CAT5 cables will not work with our system.)
My primary camera is shown
in the second camera
position
From the Live Mode, click on a video panel and drag it to the panel you want it to
display. This rearranges camera order.
My cameras are recording too
frequently
 Reduce camera motion Sensitivity on the Setup>Recording dialog.
 Reduce the size or number of motion zones.
My camera is not following my
recording schedule
 Ensure the camera ON/OFF button on the main screen is ON.
 Verify that your computer clock is correct.
 Check your recording schedule to validate the days-of-the-week and times. Remember
12AM is midnight, not noon.
 Check your recording schedules to ensure you do not have overlapping schedules that
conflict.
I do not know my SMTP
account information
 Contact your e-mail provider for details on connecting to their SMTP server. You can
usually find this information on your e-mail provider’s Internet support page.
 Create a new e-mail account using gMail or other e-mail services that supports SMTP
(www.gmail.com).
My alert e-mails are being
rejected because of size
Most e-mail providers limit the maximum size of e-mails and limit the cumulative size of
all e-mails in your system.
 Delete or archive outdated e-mails from your system.
 Contact your e-mail vendor to have them configure your account for larger e-mail
messages.
 Select a smaller alert message type. The “Send Text Message” is smallest and the
“Send Video Frame” e-mail is usually about 50KB.
I am getting too many e-mail
messages
Command Center sends an e-mail alert when a camera detects motion and the length of
the motion meets or exceeds your settings. To reduce the number of messages, you
can:
 Reduce recording events by reducing motion sensitivity or changing motion zones on
the Setup>Recording dialog.
 Increase the Minimum Motion time on the Setup>E-mail dialog.
 Increase the Maximum Frequency time on the Setup > E-mail dialog.