User manual
43
Personal PA
®
DSP FM Wideband Transmitter
Remote Control is not working over the hardwired Ethernet network
• Please note: If you have a network system administrator, please contact them rst before attempting to troubleshoot the
network yourself. The following steps are things you can try on a small, non-managed network.
• In this situation you have to check the entire signal path between the control device (laptop or desktop computer) and the
T45. You can save some time by “pinging” the router and T45. Pinging allows you to verify the wiring path without physically
having to trace the wires themselves.
1. In order to perform these steps you will need the IP address of the T45 and the router. You can nd the IP address of
the T45 by using the Williams Sound Device Discoverer Tool on a PC that is on the network.
2. Make sure the T45, Router, and any other devices in the signal path (i.e. an Ethernet switch) are all connected and
powered ON.
You can save time tracing wiring/hardware paths with these next three steps:
3. Open a CMD window on the computer. (For example, to do this on a Windows XP/Vista/7 PC, click on the Windows
symbol on the lower left corner of the screen. In the search box, type “CMD”. A black box should come up and the
cursor will be blinking.)
4. Type “ping” followed by a space, followed by the IP address of the T45, and hit Enter. If you see a “reply from...[ip
address]” this means the hard-wired Ethernet path is ok. If this is ok, skip to step 8. If you see “request timed-out”,
there is most-likely a break in the wiring path between the computer and the T45.
5. Try “pinging” the IP address of the router. If you can get a “reply from...” the router, but not the T45, the problem is
either in the wiring between the router and T45, or the T45 itself could be malfunctioning. If the router doesn’t reply,
go to step 6. If the router does reply, skip to step 8.
6. Now you’ll have to check all of the wiring between the computer and the T45. Make sure every device in the signal
path is plugged in, connected, and powered ON. Note: when checking connections make sure the T45 Ethernet
cable is plugged into one of the LAN ports on the router, not the WAN port. Re-seat (unplug and plug back in rmly)
all Ethernet cables in the path between the computer and the T45. If you nd one that was loose, plug it in (if none
are loose, you could also replace Ethernet cables) and go back to step 4. Keep repeating this process until the T45
pings successfully. If it does, skip to step 8.
7. If no loose cables were found in step 6, try re-booting in this order (1) the router (2) the computer and (3) the T45
(turn it off for 10 sec then turn it back on). Wait at least two full minutes for the T45 to re-establish itself on the
network. Then try pinging it again (go back to step 4).
8. At this step you have veried that you can ping the T45 from the computer. Open an internet browser on the
computer. Type the IP address of the T45 into the address bar of the Internet browser. (i.e. it will be something like
192.168.1.100) Or, if the address is already there from a previous connection, just refresh the browser.
9. Verify the connection by changing a setting on the T45 through the internet browser. If you can change settings and
get feedback on the web page (or verify the change on the front display of the T45) you are now connected to the T45.
10. If you can make changes to the T45 initially but then lose that ability (get disconnected), you may have to look at
deeper network issues such as IP address conicts, power issues, or even settings in the router.
11. You can try restoring the T45 to factory settings. This will clear out any changes and allow you to start clean with
either a DHCP IP Address, or a Static IP address (you will need to choose Static Address Mode and enter the IP
Address). Make sure when entering a static IP address that it is compatible with the network IP structure, and also
does not conict with any other device IP addresses on the network.
12. Try directly connecting the T45’s Ethernet cable to a PC to verify that the T45 and Ethernet cable are operational.
13. If you have tried all of these steps and still can’t connect, call Williams Sound for additional troubleshooting help. Note
that Williams Sound cannot help in all cases, as there are many variables within networks.