Owner`s manual

Troubleshooting Your Heater
15
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
1. No spark at ODS pilot when
igniter button is pressed.
A. Igniter electrode positioned wrong.
Replace ODS pilot assembly.
B. Igniter electrode broken.
Replace ODS pilot assembly.
C. Igniter electrode not connected to
igniter cable.
Reconnect igniter cable.
D. Igniter cable pinched or wet.
Free igniter cable if pinched. Keep dry.
E. Piezo igniter is loose.
Press piezo igniter to valve located inside
heater cabinet top.
F. Broken igniter cable.
Thermostat models – Replace igniter cable.
Manual models - Replace valve.
G. Bad Piezo igniter.
Thermostat models - Replace piezo igniter.
Manual models - Replace valve
2. Spark at ODS pilot but no
ignition when igniter button is
pressed.
A. Gas supply turned off or manual
shutoff valve closed.
Turn on gas supply or open manual shutoff
valve.
B. Control knob not in PILOT position.
Turn control knob to PILOT position.
C. Control knob not pressed in while in
PILOT position.
Press in control knob while in PILOT
position.
D. Air in gas lines when installed.
Hold down control knob. Repeat igniting
operation until air is removed.
E. ODS pilot is clogged.
Clean ODS pilot or replace ODS pilot
assembly.
F. Gas regulator setting not correct.
Replace gas regulator.
3. Pilot is lit but burner does not
ignite.
A. Burner orifice is clogged.
Clean burner or replace burner orifice.
B. Inlet gas pressure is too low.
Contact local gas company.
4. Delayed ignition of burner.
A. Manifold pressure is too low.
Contact local gas company. Replace
regulator.
B. Burner orifice is clogged.
Clean burner.
5. ODS pilot lights but does not
remain lighted when control
knob is released.
A. Control knob not fully pressed in.
Press control knob in fully.
B. Control knob not pressed in long
enough.
After pilot lights, keep control knob pressed
in 30 seconds.
C. Safety interlock system has been
triggered.
Wait one (1) minute for safety interlock
system to reset. Repeat ignition operation.
D. Manual shutoff valve not fully open.
Open valve.
E. Thermocouple connection loose at
control valve.
Hand tighten until snug, then tighten 1/4
turn more.
F. Low gas pressure.
Contact local gas company.
G. Dirty or clogged pilot.
Clean pilot or replace pilot assembly.
H. Thermocouple damaged.
Replace ODS pilot assembly.
I. Control valve damaged.
Replace.
6. Burner backfiring during
combustion.
A. Burner orifice is clogged or damaged.
Clean burner or replace burner orifice.
B. Burner damaged.
Replace.
C. Gas regulator defective.
Replace.
7. Yellow flame during burner
combustion. Do not operate in
this condition. See Carbon
Monoxide warning on page 12.
A. Not enough air.
Check burner for dirt. Clean.
B. Gas regulator defective.
Replace gas regulator.
8. Slight smoke or odor during
initial operation.
A. Residues from manufacturing
processes.
Problem will stop after a few hours of
operation.
9. Heater produces a
clicking/ticking noise just after
burner is lit or shut off.
A. Metal expanding while heating or
contracting while cooling.
This is common in most heaters. If noise is
excessive, contact qualified service
technician.
10. Heater produces unwanted
odors.
A. Heater burning vapors from paint, hair
spray, glue, etc.
Ventilate room. Stop using odor causing
products while heater is on.
B. Gas leak.
Locate and correct all leaks.