User's Manual

Troubleshooting

If light A is amber, this indicates the ampliﬁ er

is working, but at reduced performance (gain

level). Increase the separation distance

between the inside and outside antennas,

reset the ampliﬁ er by disconnecting and

reconnecting the power supply, then check to

ensure that light A is green. If it is not, repeat

this procedure. (Note: an amber light could also

be caused by a loose connector or bad cable.)

If light A is red, verify that the outside

Yagi antenna is pointed away from the

inside antenna and not across the roof of

the building. If need be, redirect the Yagi

antenna so that it is pointing away from the

inside antenna. Then, reset the ampliﬁ er

by disconnecting and reconnecting the

power supply. See “Cell Phone Overload

Protection” on page 11.

If light A is still red, increase the separation

distance between the inside and outside

antennas. Then, reset the ampliﬁ er by

disconnecting and reconnecting the power

supply. If light A is now green, there is

sufﬁ cient antenna separation. If not, repeat

this procedure.

Note: in all cases in which greater antenna separation is needed, this separation increase can

be horizontal, vertical or both.

If all lights are green but you do not have the

desired signal coverage area:

• You may not be using the proper

antennas (see pages 5 and 6)

• The outside antenna may not be

pointed toward the strongest signal

• The inside antenna may not be

connected

• One or more coax cable connections

may be loose

• You may have a bad connector or cable

If you are unable to achieve the desired signal coverage with any of the above

troubleshooting steps, please contact Wilson Technical Support at 866-294-1660.

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