User's Manual

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Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [e-mail]. Hours: 7 am to 6 pm MST.
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Reasons for Weak Cellular Signals
Anyone who uses a cell phone or cellular data card knows the frustration
of not being able to connect to or maintain a strong cellular signal. When
this occurs, it is generally due to one of two reasons:
Location of the Nearest Cell Tower – Cell towers are situated to 1.
provide broad coverage; however, there are many areas in which
signal strength may be reduced by topographic features or by local
government restrictions on the height or placement of the towers
themselves. Rural areas generally have fewer cell towers than urban
regions.
Natural and Man-Made Obstructions – Signal strength can also 2.
be negatively affected by trees, hills, buildings, weather, and other
obstructions. You may be relatively close to a cell tower but still unable
to make a call. This often occurs in homes, offices and other buildings
in which stucco, concrete or metal walls may block the signal.
The Signal Booster works with two antennas. The Inside Antenna
communicates with your cell phone and the Outside Antenna communicates
with the cell tower. The Outside Antenna receives the cell tower signal and
sends it through the cable to the Signal Booster, where it is amplified and
transmitted through the Inside Antenna into the room. When the Inside
Antenna picks up a signal from your cellular device, the Signal Booster
amplifies that signal and transmits it through the cable, then through the
Outside Antenna and back to the cell tower. (Note: The Signal Booster will
only operate if there is an adequate signal to amplify.)
Finding the Strongest Signal
When installing your Signal Booster’s Outside Antenna, aiming it towards
the best signal source from you service provider is important. The best
way of getting the strongest signal is to have one person on the roof to
rotate the Outside Antenna, which is connected to the Signal Booster.
Turning the Outside Antenna about 45 degrees at a time, while the
second person is watching the signal strength on the phone inside the
building. This allows you to read the signal strength from the cell tower.
It is preferable to have the phone in the test mode so the actual signal
strength can be read, as bars are not the most accurate. Go to
www.WilsonElectronics.com for help in finding the test mode for your
phone. Always make sure the person inside the building gives the signal
time to arrive and register on the phone (between 10-30 seconds for
phone to reset to the signal reading).