WIN SERIES INSTALLATION MANUAL WIN SERIES INSTALLATION MANUAL Revised December 29, 1999 Rev. 2.0 DIRECT ALL SALES/PURCHASING INQUIRIES TO CHESAPEAKE COMMUNICATIONS 2012 CONAN DOYLE WAY ELDERSBURG, MD 21784 PH# 410-795-8681 FAX: 410-795-8714 E-MAIL: DRMICKEL@AOL.COM DIGITAL SPEECH SYSTEMS, INC.
WIN SERIES INSTALLATION MANUAL Reproduction or use of any portion of this manual without the written permission of DIGITAL SPEECH SYSTEMS, INC. is prohibited. Reasonable efforts have been taken to insure the accuracy of information in this manual and DIGITAL SPEECH SYSTEMS, INC. assumes no liability resulting from errors or omissions in this manual or from the use of the information contained herein. Copyright © 1999 DIGITAL SPEECH SYSTEMS, INC. All rights reserved.
WIN SERIES INSTALLATION MANUAL Table Of Contents CHAPTER 1: INTRODUCTION ..................................................................................................1 General Description ...........................................................................................................1 System Architecture...........................................................................................................1 CHAPTER 2: INSTALLATION PROCEDURE.................................................
WIN SERIES INSTALLATION MANUAL CHAPTER 7: REMOTE ACCESS WITH pcANYWHERE VIA TCP CONNECTION ..........21 Set up Instructions............................................................................................................21 INDEX .........................................................................................................................................
1 WIN SERIES INSTALLATION MANUAL CHAPTER 1: INTRODUCTION General Description The WIN Series by Digital Speech Systems, Inc. is a multi-line voice messaging and automated receptionist system designed to be used in a wide variety of applications. The WIN 96/48000 supports 4 to 96 telephone lines and the WIN 16/500 supports from 2 to 16 lines. The WIN Series systems support DIDs, various PBX and key systems, and the T1 digital lines.
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3 WIN SERIES INSTALLATION MANUAL CHAPTER 2: INSTALLATION PROCEDURE Unpacking the System Your system has been carefully packaged in cartons and surrounded with shock-absorbent materials. Save all packing materials. Carefully remove all components from the shipping cartons. Should it become necessary to move your system, re-pack it in the original shipping cartons with the shock absorbing inserts in place. Digital Speech Systems will not accept improperly packed components or systems.
WIN SERIES INSTALLATION MANUAL 4 SYSTEM WILL NOT COME UP WHEN RE-BOOTED. Make certain the PC is off and connect the power cord to a grounded 110AC outlet with a surge protector. You should use an UPS (Un-interruptible Power Supply) to protect the system from power failures and brown outs. Make sure to use one that is rated high enough according to the PC's power supply specs.
5 WIN SERIES INSTALLATION MANUAL WIN's power supply fan. VLC two will be the next closest, and so on. VLC one is for voice lines 1,2,3, and 4. VLC two is for telephone lines 5,6,7, and 8. Additional voice line cards will are numbered in a similar manner. Connection to Central Office DID lines The WIN can be connected to Central Office DID lines for the automated answering services applications. This requires the use of the DID line Interface, which supports four WIN lines.
WIN SERIES INSTALLATION MANUAL 6 If the phone system provides Voice Mail Integration (Refer to the WIN Manual, Integration Section), then forward an extension Busy/No Answer to the Voice Mail Hunt Group. Select Item 4 from the WIN System Administration Menu to show the line status of the ports. Make the extension busy, then call it from another extension and leave a message in that extension’s mailbox (minimum of 10 seconds), then hang up.
7 WIN SERIES INSTALLATION MANUAL NOTE: IF THE SYSTEM IS POWERED OFF OR RESET WITHOUT QUITTING FIRST, SOME RECENT DATABASE INFORMATION MAY BE LOST. THIS MAY RESULT IN THE LOSS OF NEW MESSAGES OR PROGRAMMING THAT OCCURRED RECENTLY. THIS COULD ALSO LEAD TO FRAGMENTATION OF THE HARD DISK AND CORRUPTION OF THE DATA FILES. DSSI RECOMMENDS THAT A DEDICATED UPS (UN-INTERRUPTIBLE POWER SUPPLY) BE INSTALLED.
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9 WIN SERIES INSTALLATION MANUAL CHAPTER 3: WIN WIZARD INSTALLATION Programming user mailboxes and extensions using WIN WIZARD WIN Installation Wizard allows the installation and configuration of a complete user mailbox database in a matter of minutes instead of hours. This is accomplished by automating the input of data into the mailbox database decreasing costly mistakes and, thus, reducing the total Voice Mail system installation time.
WIN SERIES INSTALLATION MANUAL 4. 5. 10 After Processing Complete 4.1 Click on View Trace to view import log. 4.2 Click on View Errors to display errors that have occurred. Click on Restore File to restore the voice mail files that were present before running the WIN Installation Wizard. For More Information See the WIN Installation Wizard online help.
11 WIN SERIES INSTALLATION MANUAL CHAPTER 4: Voice Line Card Configuration/Installation This chapter describes the layout, configuration, installation and replacement of the Voice Line Cards (VLC's). Each WIN system comes with the proper voice cards already installed. The information in this section is primarily for situations where a VLC needs to be replaced or added to the system. The WIN SYSTEM can support either Dialogic or Rhetorex VLC's.
WIN SERIES INSTALLATION MANUAL JP7: Hardware interrupt terminator. Install on the first VLC ONLY! JP8: in Sets audio source RJ-14 jacks (default) 12 JP101-JP401: Lowers ring detection threshold on corresponding port if jumper is installed. On D41D, rev. 3 cards only. DO NOT INSTALL THESE JUMPERS! SW1: Sets the offset address and default line state for each board These switches are set at the factory and if you only have a single VLC in your system, it will generally not have to be touched.
13 WIN SERIES INSTALLATION MANUAL FIGURE 1 D/4 Switch/Jumper Locations NOTE: JP5, JP6, JP101, JP201, JP301, JP401 not installed.
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15 WIN SERIES INSTALLATION MANUAL CHAPTER 5: PC BOARDS INSTALLATION/REPLACEMENT Preparing WIN for Board Replacement Occasionally a voice line card will fail. This is usually due to large power surges or spikes on the phone line. The VLC contains special circuitry to protect itself and the rest of the computer from high power. However, there are still several components on the VLC that can be damaged. More rare is the failure of the other WIN components.
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17 WIN SERIES INSTALLATION MANUAL CHAPTER 6: PROGRAMMING TIPS The WIN Series Voice Mail/Automated Receptionist system is shipped to you configured to work in a variety of applications and requires very little additional programming. However this information may be very useful in the fine-tuning of your particular application. Operator Extension/Mailbox Programming This is the very first mailbox /extension entry in the system.
WIN SERIES INSTALLATION MANUAL 18 back to last name, from the \RUNDIR prompt, type LAST NAME and press . To support automated directory dialing to the mailbox/extension, the user name must be entered from the keyboard. Also, the user must record his name through the telephone set.
19 WIN SERIES INSTALLATION MANUAL the initial language is determined by a caller in the prior mailbox with a caller selectable language. Thereafter, the language will not change during the call, regardless of the language specified in any subsequently selected mailbox. Automatic language selection As the user switches from one mailbox to another through audiotext or by direct selection, the current language will be selected based on the language type specified in the mailbox.
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21 WIN SERIES INSTALLATION MANUAL CHAPTER 7: REMOTE ACCESS WITH pcANYWHERE VIA TCP CONNECTION By default the systems are shipped with the pcAnywhere 32 configured for dial in access via the modem. However, it can also be configured to be accessed via a network TCP connection. This connectivity would allow for remote access and administration from a workstation on the LAN or even via dial-up internet connection. (NOTE: pcAnywhere version 9.
WIN SERIES INSTALLATION MANUAL 22 3. Double Click on “Add Be A Host Item”. This will start the “Be A Host” setup wizard. a. Enter the host computer name as desired (Default is “New Host”) and click ‘next’. b. When asked “What connection will be used?” scroll down in the list and select TCP/IP and click ‘next’. c. Select the level of security desired and hit ‘next’. (Note: DSSI recommends using the pcAnywhere caller security feature.
23 WIN SERIES INSTALLATION MANUAL f. Choose “Settings”. Click on the “Launch with Windows” to configure this connection to be automatically initialized when the system is re-started. g. Click on “Callers” to configure user login names and passwords to control who has access to the system. Set all other options as desired. Refer to the pcAnywhere help for more specific descriptions of the various parameters. h. Click OK to exit and save. i.
WIN SERIES INSTALLATION MANUAL d. Assign a name to the item as desired. Click ‘next’. e. Select TCP/IP as the connection type and click ‘next’. f. Enter the IP address (or host name if DNS is enabled on your network) of the voicemail server you are trying to connect to. g. Click “Finish” to close the wizard and attempt to connect to the voice server. h. If your connection fails, verify that you can “ping” the voicemail server’s IP address.
25 WIN SERIES INSTALLATION MANUAL INDEX audiotext.............................................................................................................................6, 17, 19 Audiotext .......................................................................................................................................5 blind transfer ................................................................................................................................17 direct mailbox access ...........
