User guide

X-Lite 5 for Windows User Guide
27
SIP Account Properties – Voicemail
These settings let you set up to interact with your VoIP service provider’s or enterprise’s voicemail service. .
Your service provider may provide the ability to set up for voicemail outside of X-Lite, for example, by
phoning a number and following the voice prompts, or by accessing a website.
Check with your service provider or IT administrator to determine if another setup mechanism is available. If
so, check what the settings are in that setup, and make sure you enter compatible information in X-Lite.
Field Description
Check for voicemail Set the checkbox in one of these ways:
• Check the box if X-Lite must subscribe to be notified when there is a voicemail for
you. In other words, to configure for “subcribe for message waiting”.
• Clear the checkbox if the service provider’s voicemail server sends notifications
without X-Lite subscribing. In other words, to configure for “implicit subscription”.
• Clear the checkbox if the service provider does not support voicemail.
Check with your IT administrator or VoIP service provider for the correct
configuration.
Voicemail is offered by your enterprise or VoIP
service provider; it is not part of X-
Lite. Contact your service provider for information on using voicemail.
Number to dial for checking voicemail Optional, but complete this field only if your VoIP service includes voicemail.
• Completing this field activates the icon on the softphone. When you click the
icon, X-Lite will dial this number. You will be connected to your service provider’s
voicemail and can listen to your messages.
• If you leave this field empty, then this icon will not work; you will have to manually
dial this number in order to connect to voicemail.
Enter the number or SIP address provided by your IT administrator or VoIP service
provider.
Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optional, but you must
complete it if you check “Send calls to voicemail if unanswered”.
This is the number that incoming calls will be forwarded to if they are unanswered after
the specified interval (below).
If you leave this field empty, then X-Lite will never forward calls to your service
providers’ voicemail. However, most enterprises or VoIP service providers have their
own mechanism for sending unanswered phone calls to voicemail. So leaving this field
blank does not mean that forward-to-voicemail does not work.
Enter the number provided by your IT administrator or VoIP service provider.