Warranty Guide

1010352-UUM-L-0919
Johnson Controls Ducted Systems 7
Limited Warranty
Residential Furnaces
WARRANTY TERMS: Johnson Controls Unitary Products (“Company”) warrants this product to be free from defects in factory workmanship and
material under normal use and service and will at its option, repair or replace defective parts without charge, subject to the exclusions below and
according to the terms outlined in this warranty. Company reserves the right, at its sole discretion, to provide an equivalent complete replacement unit
in place of repair parts. Alternatively, Company may at its option, offer a replacement price allowance to be applied toward the purchase of a new unit
offered by Company. The exact allowance amount will be determined at the discretion of Company, based upon availability, age of existing equipment
and current market conditions, but excluding items as ductwork, wiring, piping, and installation costs. The warranty period for obtaining repaired or
replacement parts, or an allowance shall not extend beyond the original warranty period as stated below. In addition, if a replacement unit is provided
by Company, the warranty period for the complete replacement unit is limited to the remainder of the original warranty period.
This warranty covers only equipment described by the Product Model Number and Unit Serial Number on the equipment or listed on the Warranty
Registration Card, and applies only to products installed in the United States, Canada, or Puerto Rico. Company shall have no responsibility for
installation, service, shipping, handling or other costs or charges, except as otherwise provided in this warranty. Tampering, altering, defacing, or
removing the product serial number will serve to void this warranty. This warranty extends only to the original consumer purchaser and is nontransfer-
able.
For this warranty to apply, the product must be installed according to Company recommendations and specifications, and in accordance with all local,
state, and national codes; and the product or residence must not be removed from its place of original installation. This warranty does not apply to any
unit sold over the Internet, by telephone or other electronic means unless the dealer that buys or sells a unit over the Internet, by telephone or other
electronic means also installs the unit. In the absence of a recorded Warranty Registration Card, the warranty period will begin upon product ship-
ment from Company. If you are unaware of the effective warranty date, contact Company at [phone] or
www.upgproductregistration.com.
ADDITIONAL CONDITIONS FOR HEAT EXCHANGER WARRANTY: This warranty covers heat exchangers (primary and/or secondary), only if:
1. The product has not been operated with an input rate in excess of the rating plate attached to the product.
2. The product has not been allowed to operate without the use of the proper automatic limit control for maximum warm air temperature and/or with-
out adequate air circulation.
3. The product is installed so that combustion air is not contaminated by compounds of chlorine, fluorine, or other damaging chemical vapors.
4. The product is installed such that the heat exchangers are not exposed to return air temperatures below stated ratings.
CONDITIONAL UNIT REPLACEMENT WARRANTY: In addition to the Limited Parts Warranty, a Conditional Unit Replacement Option Warranty
applies for certain models as noted below. If the Heat Exchanger (HX) assembly (primary and/or secondary) fails due a covered defect during the
applicable Residential Unit Replacement Period shown below, the Company shall provide a replacement model, or if an exact replacement model is
not available, an equivalent unit will be provided (the “Unit Replacement Option”). This Unit Replacement Option is available to the original purchaser
in owner-occupied single family residential applications in the original location only, and is non-transferable. Registration is required as noted
below for this option. The warranty for any replacement unit will be for the remaining period of the original equipment warranty. Company reserves
the right to review and inspect any failed heat exchanger assemblies, and may required replaced parts to be returned for verification of claims.
WARRANTY PERIOD: The warranty period in years, depending on the part, is as shown in the chart below.
Product
Tier
Furnace Product
Model Family
Heat Exchanger
Parts
Residential Unit
Replacement Option
HX Replacement in
Residential
Applications
HX Replacement in
Non-Residential
Applications
OTC RGF1L*P, RGF1L*E, RGF2L*E
NA Lifetime* 10 years 5 or 10 years*
OTC RGF19*P, RGF19*E, RGF29*E
NA Lifetime* 10 years 5 or 10 years*
Standard TG8S, TGLS
NA Lifetime* 10 years 5 or 10 years*
Standard TG9S
NA Lifetime* 10 years 5 or 10 years*
LX
TM8X, TMLX, TM8E, TMLE, TM8T, TMLT, TM8V,
TMLV, TM8Y
5 years* Lifetime* 10 years 5 or 10 years*
LX TM9V, TM9T, TM9E, TM9X, TM9Y
5 years* Lifetime* 10 years 5 or 10 years*
Premium YPLC, CPLC, LPLC, TPLC
10 years* Lifetime* 10 years 5 or 10 years*
Premium YP9C, CP9C, LP9C, TP9C
10 years* Lifetime* 10 years 5 or 10 years*
LX TL8E, TL9E (Ultra LoNOx)
NA 20 years** 10 years 5 or 10 years*
NOTE: * To qualify for Extended 10-year parts warranty, the Lifetime heat exchanger warranty, and/or the Unit Replacement Option, the unit must be
registered online at www.upgproductregistration.com within 90 days of installation for replacement units or within 90 days of closing for new home
construction. Unit Replacement Option is only related to Heat Exchanger Failure during specified time frame in residential applications only. Non-res-
idential applications are not eligible for unit replacements. In some states or provinces, registration is not required, but proof of installation is required.
If not registered, standard warranty terms (5 years for parts, 20 years for heat exchangers) apply.
** For Ultra LoNOx furnaces. If not registered, standard ULNx warranty terms (5 years for parts, 20 years for heat exchangers) apply.