Specifications

54
Troubleshooting
Code Meaning/effect Cause/remedy
FE 238
Feed is not sucking any pellets in
Check pellet supply in storage room
and feed hose. Press Reset.
No pellet feed is possible. The boiler does not operate.
a) No pellets at the suction probe – Set „probe switching“ to „automatic“ or
select another probe (see section 2.10.1.5). Press the Reset button
b) Feed hose blocked at the cyclone intake or entry to the changeover unit –
clear it. Press the Reset button.
c) Inform Windhager Customer Service or a heating technician.
Emergency operation: Switch off the feed unit (see section 2.10.1.3). Fill the reser-
ve supply container with pellets by hand, boiler is allowed to continue operating
without feed.
FE 239
Probe switching defective
Check the changeover unit.
Press Reset.
No pellet feed is possible. The boiler does not operate.
Press the Reset button. If the fault reoccurs after a reset, inform Windhager
Customer Service or a heating technician.
Emergency operation: Switch off the feed unit (see section 2.10.1.3). Fill the reser-
ve supply container with pellets by hand, boiler is allowed to continue operating
without feed.
FE 381
Reserve supply container empty
Time programme blocking feed.
Change enable time in menu/operator
level.
Feed is outside the enable time. Enable time for the feed has been set too
short, which means the pellets in the reserve supply container are used up
and the feed is blocked.
Extend the enable time for the feed in the „Feed operating mode“ menu item
(see section 2.10.1.3) or operate „with start time“ or „without time control“.
FE 382
Fill level switch in reserve supply
container defective
Check the switch in the reserve supply
container. Press Reset.
The boiler does not operate.
a) Fill level switch (proximity switch) dirty, remove the dust (see section 3.7),
press the Reset button.
b) Fill level switch (proximity switch) in the reserve supply container defecti-
ve – inform Windhager Customer Service or a heating technician.
Emergency operation: Switch off the feed unit (see section 2.10.1.3). Fill the reser-
ve supply container with pellets by hand, boiler is allowed to continue operating
without feed.
FE 390
Emergency operation!
Clean boiler and burner
Perform cleaning and confirm in operator
level.
The boiler is in cyclic operation, i.e. has idle times.
a) Boiler and burner must be cleaned or the both
ash pans (see Fig. 159) emp-
tied (see sections 3.4, 3.5 and 3.6). Following cleaning, confirm cleaning
on the InfoWIN in operator level (see section 2.10.1.1).
b) Motor or limit switch of ash compactor defective, inform Windhager Custo-
mer Service or a heating technician.
4.3 Fault messages
Fig. 159 Emptying the ash pan
Ash pan for heating surfaces
Ash pan for combustion chamber