User Manual

5
Troubleshooting
Issue Possible Cause Solution
Vin indicator unlit on power
inserter
• No DC power into power inserter • Ensure power adapter is plugged into outlet and that outlet is
providing AC power
• Ensure power adapter is connected to power inserter
Receiver indicator unlit on power
inserter
• No communication between receiver
and power inserter
• Ensure 3’ coaxial cable between receiver and power inserter’s
RECEIVER port is properly connected
• For DIRECTV users, ensure receiver is compatible and
configured correctly. See page 3 for configuration instructions
• If cable is connected and receiver is properly configured, try
different piece of RG6 coaxial cable
Receiver indicator faintly lit or
flickering on power inserter
• Intermittent communication between
receiver and power inserter
• Replace 3’ coaxial cable piece with a different piece RG6
coaxial cable
Antenna indicator unlit on power
inserter
• No communication between power
inserter and Carryout G2
+
antenna
• Ensure included 25’ coaxial cable is being used and is properly
connected between power inserter’s ANTENNA port and
Carryout G2
+
PRIMARY port
• Ensure power button on power inserter pushed in ON position
• Replace 25’ coaxial cable with different RG6 coaxial cable
Antenna indicator faintly lit or
flickering on power inserter
• Intermittent communication between
power inserter and Carryout G2
+
• Ensure included 25’ cable is being used and is properly
connected between power inserter ANTENNA port and
Carryout G2
+
PRIMARY port
• Replace 25’ coaxial cable with a different RG6 coaxial cable
The antenna continuously searches
and eventually stops without ever
acquiring any satellites.
• Possible obstructions are blocking
signal from the satellite
• Check to see if the southern sky is clear. Trees, buildings, large
signs, or an overpass can block the signal
• Rain, snow, or excessive dew on the dome can interrupt the
signal. Brush any snow or dew off of the dome. If heavy rain or
snowfall is blocking the signal, it may be necessary to wait until
the weather clears.
The antenna appears to lock onto
signal, but my receiver does not
show a picture or signal reading
• Receiver improperly configured for
the Carryout G2+ antenna
• Verify the switch settings are set correctly for the desired
provider. See switch settings on page 2
• Reconfigure the receiver according to steps on page 3 or 4
I have switched satellite service
providers, and the antenna is no
longer working properly
• Switches are not set for the correct
provider
• Set the switches to the correct programming provider. See
switch settings on page 2
If a problem persists, contact Winegard Technical Services at [e-mail] or 1-800-788-4417.
FCC Guidelines
Changes or modifications not expressly approved
by Winegard could void your authority to operate
the equipment.
NOTE
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications.
Carryout G2
+
Antenna