Operating instructions

19
Troubleshooting the system
Some of the problems we are troubleshooting here are marked with
this symbol. For these problems, we advise you to seek professional
service. Contact the retailer or dealer where you purchased this sys-
tem, or call Winegard Technical Support at 1/800/-788-4417, Monday
through Friday, 7:00 a.m. to 4:00 p.m., Central Time.
Solutions to problems in this manual have been categorized according
to type. See troubleshooting tips #1 through #12 on page 20; numbers
correspond with numbers in this chart.
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Display Messages/Problems TV Picture/Signal Mount Reference #
No display; buttons don’t work. #1, 2 & 6
No display, but green and
red LEDs light. #2
Message on display scrambled #2
“Motor stalled” message #5
“No LNB power” message #4
No voltage #6
“Unable to determine Sat” message #7
No signal - any satellite #3, 4 & 13
No signal - some satellites #3
Motorized unit on roof
makes thumping sound #5
Dish fails to stow - DO #5 and 12
NOT FORCE DOWN!
Picture snowy #8
Picture interrupted
then returns multiple times #3, 9 & 13
Only promotional channel
comes in, can’t watch any
others #10
Wall plate controller
message is “Enjoy the
show” but no
picture on TV #11
Wrong satellite found
during search process #7
Wrong satellite found
after wall plate controller
message “Enjoy the show” #11
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