User's Guide

Chapter 6: Troubleshooting

Problem

Solution

I cannot project the tablet

computer display to another

monitor.

 Make sure the VGA driver is installed.

 Make sure the output setting selected is correct.

Barcode scanner does not emit

laser beam and does not seem to

work.

 Make sure the Barcode scanner device is enabled in Hottab

utility.

 Make sure under Windows, the Barcode Reader is set to

COM 15 port, so that Hottab can trigger the Barcode Reader

hardware.

Barcode Scanner emits laser

beam but does not read barcode

presented to it.

 Adjust the distance between barcode scanner of the device

and the barcode being scanned.

 Make sure the barcode code type is enabled in the tablet.

To enable/disable a specific barcode code type, go through

the “Barcode Scanner Configuration” section.

I am having GPS accuracy issue

 When utilizing the GPS function, we recommend disabling

the Barcode Reader in Hottab to reduce interference.

RFID scanner does not seem to

work.

 Make sure under Windows, the RFID hardware is set to

COM 3 port.

Battery leaking or swollen

 The lithium battery used in this tablet may swell after being

charged/ discharged many times, but there is no problem

regarding safety.

 Continued use in such a state may result in the battery

getting jammed, so please stop using the battery, and

purchase a new one.