User's Guide

64
Rugged Windows Tablet M101P
Chapter 6: Troubleshooting
6.1 Basic Troubleshooting
Problem
Solution
The removable battery is not
charging.
 Make sure the AC adapter is properly connected, and that
the removable battery is properly inserted.
Nothing appears on the screen.
 The tablet computer may be in sleep mode. Press the power
button to wake up the display.
 The brightness level may be too low. Increase brightness.
The screen suddenly turns blank
and the power indicator goes off.
 Make sure that LED indicator is not powered off in Hottab.
 Make sure the AC adapter is properly connected.
 If running on battery power, the battery may be depleted,
charge the battery.
Wireless LAN signal quality is
poor.
 The tablet computer may be out of range. Move the tablet
computer closer to the access point or another wireless LAN
device associated with it.
 Check if your surroundings have interferences, such as
microwave ovens, cordless phones. Move the tablet
computer away from objects causing interference.
I cannot connect to another
wireless LAN device.
 Make sure that wireless LAN feature is powered on.
 Make sure that the SSID setting is the same for every
wireless LAN device in the network.
 Restart the tablet computer
 Make sure the IP address or subnet mask setting is correct.
I cannot connect to another
device with Bluetooth.
 Make sure that both devices have Bluetooth powered on
(For the Tablet Computer, check Hottab to see if Bluetooth
is powered on).
 Make sure that the distance between the two devices is
within 10 meters and there are no walls or large obstructions
between the devices.
 Make sure the both devices are powered on and configured
to be discoverable.
 Make sure that both devices are compatible.
The GPS application cannot find
my location.
 Make sure that GPS is powered on in Hottab.
 Make sure that GPS receiver and the location sensor are
enabled in Control Panel.
 The tablet computer may be out of coverage area. Move
your tablet computer outdoors or closer to a window.
 Check if your surroundings have interferences, such as
microwave ovens, cordless phones. Move the tablet
computer away from objects causing interference.
No sound is produced.
 Adjust volume of the tablet computer by pressing on the
volume rocker.
 If using an external audio device, make sure that the cable
is properly connected.