Satellite Broadband Server SBS 1000 Owner’s Handbook and Installation Instructions Key information about your SBS is shown below: Serial Number: IP address: Downlink(s): Uplink(s): Installer: © 2005 Wired Ocean Limited
CONTENTS 1.0 Overview 1.1 How the Wired Ocean System Works 2.0 Operating the SBS 2.1 2.2 2.3 Turning the SBS On and Off Accessing the SBS User Interface Navigating Around the SBS User Interface 3.0 Using the Service 3.1 3.2 3.3 3.4 3.5 Selecting the Downlink and Uplink Connecting to the Internet Sending and Receiving Email Tips for Using the Service Disconnecting 4.0 Using the SBS Features 4.1 4.2 4.3 LAN Configuration Setting the Automatic Disconnect Viewing Usage Statistics 5.
1. Overview Welcome to Wired Ocean. We are dedicated to providing you with a high quality, easy to use service. We have an ongoing programme to improve the operation of our services and to make these improvements available to you through automatic downloads to your SBS. Any feedback you wish to provide to us is appreciated. 1.
1. Overview The SBS sends data (uplink) such as web page requests, email, etc from your vessel via the narrowband communications equipment on your vessel that has been connected by your installer. Your SBS can work with a wide range of mobile satellite, cellular and landline services to provide the uplink. Wired Ocean is not responsible for the uplink service or uplink service charges.
2. Operating the SBS 2.1 Turning the SBS On and Off The SBS has two lights and a rocker switch on the front of the unit. The rocker switch is used to power up the unit, the green light indicates that the unit is powered up and the red light indicates hard disk activity. By pressing and releasing the power switch the SBS performs a start-up sequence similar to that of a personal computer.
2. Operating the SBS 2.2 Accessing the SBS User Interface Once the SBS has been installed and is turned on you can manage both the SBS and your internet connection through the User Interface. The User Interface enables functions such as connecting, disconnecting, switching uplinks, switching satellite, viewing connection statistics, etc to be performed through a web browser on any connected computer. To access the SBS User Interface: 1. Open a web browser on a computer connected to the SBS. 2.
2. Operating the SBS enter an IP address instead. The SBS is shipped with the default IP address of 192.168.1.1, so try typing “http://192.168.1.1” instead of “wiredocean”. Make sure that your computer is set to request an IP address from the SBS using DHCP. If not, see Sections 4.1 and 5.1 of this handbook. 2.
3. Using the Service 3.1 Selecting the Downlink and Uplink The satellite you use for the downlink will depend upon the Wired Ocean service(s) you have subscribed to. Which service you use for the uplink will depend on the uplink equipment connected to the SBS by your installer. To select the downlink and uplink: 1. Open the SBS User Interface (see Accessing the SBS User Interface in Section 2.2 above). 2. The User Interface should automatically be displaying the CONNECT page.
3. Using the Service The service status diagram will now show your connection status as follows: Once the uplink has connected the first of the three arrows on the status diagram will be highlighted in dark blue. This confirms that the uplink equipment is operational and the uplink connection has been established. It may take up to one minute depending on the uplink service being used.
3. Using the Service diagram and the “CONNECT” button changes to “DISCONNECT”, ready for when you want to terminate the connection. You can now access the internet by opening another browser window and email by opening your email client or by using web mail. It is recommended that the browser page showing the SBS User Interface is kept open to allow you to monitor your internet session. If the SBS does not connect please refer to Sections 5.2 to 5.4 of this handbook. 3.
3. Using the Service need to be implemented on each computer used to send email. When sending emails, do not disconnect from the Wired Ocean service until your mail programme has confirmed that they have been sent. 3.4 Tips for Using the Service For uplinks using packet data based services your uplink bill will normally be volume based irrespective of how long you remain online. It is therefore possible to remain online without having to pay any time related charges.
3. Using the Service wireless router may be used. In coastal waters GSM or GPRS may be suitable and mobile satellites generally have very wide service coverage. 3.5 Disconnecting You can terminate the connection from the CONNECT page of the User Interface as follows: 1. Click once on the “DISCONNECT” button on the right of the Service Status Diagram. 2. The service status now reverts to the “Ready” mode.
4. SBS Functions 4.1 LAN Configuration If you already have a network set up, you can change the network settings of the SBS to fit in with your other computers. From the User Interface, click the “SETTINGS” tab and choose “GENERAL”. Here, you can set the SBS IP address and netmask, disable the DHCP server, or change the range of addresses it allocates. We recommend, however, that you keep the existing settings and use the SBS as your DHCP server.
4. SBS Functions computer although it can also be made to happen in Windows by using the DOS commands ‘ipconfig release’ then ‘ipconfig renew’. 4.2 Setting the Automatic Disconnect The automatic disconnect function will terminate your communications session if no uplink activity (internet requests) is detected for the period specified. This is a safety device that is especially important if you are using a circuit switched uplink channel.
4. SBS Functions 4.3 Viewing Usage Statistics To help you keep track of your usage the User Interface includes statistics for each connection. Each time you disconnect the usage statistics are updated. To view the usage statistics from the User Interface, click on the “STATS” tab. The ‘STATS’ table shows for each communications session: The time and date the session started (GMT). The duration of the session. The type of uplink connection used The uplink traffic volume.
5. Troubleshooting 5.1 If You Can’t Access the SBS User Interface This is most likely a local network issue. The SBS uses DHCP to allocate network addresses (IP numbers) to computers on your network, and to tell them which route to use to access the internet. If your computer has been connected to a DHCP server in the past, you might need to prompt it to now use the SBS, or to “renew its DHCP lease”. The following is a guide to the steps that can be taken: 1. Check that the SBS is on.
5. Troubleshooting ► Right click on the icon named “Local Area Connection” and from the menu that appears, select “Properties”. ► Double Click on “Internet Protocol (TCP/IP)”, and place a dot beside both “Obtain an IP address automatically” and “Obtain DNS server address automatically”. ► Click on “OK” and then “OK” again on the next screen to save your changes. ► Reboot the computer. ► Type in the command prompt window “ipconfig” then press the Enter key.
5. Troubleshooting 5.2 If the First Arrow Doesn’t Highlight When you click the “CONNECT” button on the CONNECT page of the User Interface the first arrow on the Service Status Diagram should flash while the connection is being made and then highlight when the connection is established. If this does not happen the uplink should be investigated: 1. Ensure that the correct uplink device has been selected on the Wired Ocean user interface. 2.
5. Troubleshooting 5.3 If the Second Arrow Doesn’t Highlight There may be occasions when the second arrow on the Service Status Diagram does not highlight successfully. Although this is a rare occurrence it can be caused by: Severe network congestion between the uplink system and the internet. A connectivity issue at the Wired Ocean hub. The SBS not being (or is no longer) authorised for that satellite service.
5. Troubleshooting ► On the User Interface select the ‘SETTINGS’ and ‘DOWNLINK’ tabs. You will then see the screen shown below. ► Then click on “click here” at the bottom of the screen. This will display a readout of all the channels currently seen on that frequency on the satellite. These channels can then be checked against the television programming being received by the ship’s televisions or by comparing to data recorded at www.lyngsat.com for your selected satellite.
5. Troubleshooting 5.5 Getting help If you are having difficulties with your Wired Ocean service and need further help please call your system installer for service advice. If you are unable to contact your system installer and your need is urgent Wired Ocean’s technical help can also be reached by: Email: technical@wiredocean.com Fax: +44 207 060 1094. Telephone: +44 207 060 1049.
Satellite Broadband Server SBS 1000 Appendix 1: Installation Instructions
I. Introduction This Installation Guide is for installers of the SBS and should be used in conjunction with the main sections of this Owner’s Handbook. Please read the Owner’s Handbook, especially Sections 1.1 and 2.1, before proceeding. II. Equipment Requirements The following items are required to complete installation of the SBS: A Ku-band satellite receive antenna (TVRO). The SBS is designed to operate with TVROs using a 'Universal LNB' having local oscillator frequencies of 9.750 GHz and 10.
► With a Quattro LNB in which there are 4 outputs - each output supplying different polarities or bands that cannot be changed (in other words the outputs supplying 'low vertical', 'low horizontal', 'high vertical', and 'high horizontal' - a multiswitch must always be used (and correctly connected to match the LNB outputs) otherwise the SBS or other satellite receive devices will not be able to switch between the different polarities and bands.
III. Setup – Step 1: Install the SBS 1. Mount the SBS in an environment suitable for electronic equipment and with convenient access to uplink and downlink cabling, power supply and connection to the computer(s). Ensure that the fan is not obstructed and the unit is able to draw air through the vents. 2. Connect the power supply and UPS (if fitted). 3. Power up the SBS by pressing and releasing the power switch.
1. 2. 3. If you are using a wireless access point instead of a switch: ► Connect a computer to one of the access point’s LAN ports using a network cable. ► Make sure your computer is set to receive an IP address from the access point using DHCP. ► Log in to the access point’s configuration interface. ► Many wireless access points are routers as well. If yours is a router, you will need to disable the WAN interface, or leave it blank, and turn off the DHCP server.
V. Setup – Step 3: Connect the Uplink Device(s) Once all your computers have joined the network, and you have found the SBS user interface, you can connect the uplink devices. The following general steps apply to any device you plan to use: 1. Check that you can make a phone call on the device. 2. Check that the device is “dataenabled”.
VI. Setup – Step 4: Connect the TVRO Connect the TVRO as follows: 1. Connect the cable from the TVRO antenna to the f-type connector labelled “LNB IN” on the back of the SBS. 2. Make sure that the TVRO antenna controller is locked on the satellite. 3. On the CONNECT page of the SBS User Interface, select the satellite you are using from the “Downlink” options (drop-down menu). 4. Select the uplink you wish to use from the “Uplink” options (drop-down menu). 5.
Alternatively the unit may also be powered down by momentarily pressing the rocker-switch on the front panel. It will take up to one minute before the lights go off and it is then safe to unplug the SBS. VII. Setup – Step 5: Check Email Settings Please ensure that the email clients on connected computers are using authenticated SMTP for outgoing email (See Section 3.3 of the Owner’s Handbook). VIII.
3. View or Edit the following fields as necessary: ► Connection Name – a name that is used for selecting this uplink in the future. ► Phone Number – the required dial-up number for the uplink service. ► Username and Password. (Note that some devices will not dial unless you put something into these fields, even though your uplink service provider might not require a login).
4. Once all settings have been correctly entered click on “SAVE CHANGES”. Now this uplink setting can be selected from the “Uplink” menu on the CONNECT page. If you use an uplink such as analogue modem, GSM modem or GPRS modem that requires an internet service provider (ISP) you may need to enter the phone number, username and password for your account with the ISP.
