Installation guide

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5.3 If the Second Arrow Doesn’t Highlight
There may be occasions when the second arrow on the Service
Status Diagram does not highlight successfully. Although this is a
rare occurrence it can be caused by:
 Severe network congestion between the uplink system and
the internet.
 A connectivity issue at the Wired Ocean hub.
 The SBS not being (or is no longer) authorised for that satellite
service.
These may only be temporary so try again later and if the problem
persists contact your installer.
Occasionally your uplink may report that it is connected (the first
arrow highlights), but it does not provide a good connection to the
Internet. If this is the case, the SBS will not be able to connect to the
Wired Ocean hub, and the second arrow will not highlight. To check
that your uplink is working properly, make sure that you can access
the internet using the uplink only. To do this, select "None" from the
downlink options drop-down menu, and click "CONNECT". If you
can't access the Internet using the uplink alone, even though the first
arrow is highlighted, you should contact your uplink provider.
5.4 If the Third Arrow Doesn’t Highlight
If the first two arrows highlight but the third arrow continues to flash
this indicates an issue with the reception of the satellite downlink.
Potential causes are the TVRO installation (TVRO, cabling,
multiswitch) not functioning correctly, the vessel being outside of the
downlink coverage area, the downlink signal being ‘blocked’ by the
vessel superstructure or port infrastructure or a temporary satellite
outage. To determine the best course of action please check the
following:
1. That the TVRO antenna is not blocked from seeing the
satellite.
2. That the TVRO is receiving television programming from the
same satellite your downlink service is on. This can be
checked by :
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