User's Manual

Document Number 050-015-009R05
Wireless Mmatrix Proprietary and Confidential 17/20
Return Policy
If the troubleshooting process in the Potential Problems section of this guide determines
the modem to be defective, return the unit to Wireless Matrix for repair. Contact your
service provider and request a Return Material Authorization (RMA) number. To receive
an RMA number, be prepared to provide:
1. Customer Address
2. Contact Name and Phone Number
3. Serial Number
4. P.O # (If unit is out of Warranty)
5. Brief description of the problem
Please fill out the RMA form included in this manual and send it in the box with the unit.
To speed the handling process, please also mark the RMA number on the shipping
label. Please return the unit in its original packing to avoid damage. Ship the unit to:
Wireless Matrix Corporation
ATTN: RMA #___________
c/o Danzas Air and Ocean
1689 Grant Avenue
Blaine, WA 98230