User's Manual
Table Of Contents
- Revision history
- Contents
- Customer Service
- About the Avaya 1140E IP Deskphone
- Entering and editing text
- Connecting the components
- Virtual Private Network
- Configuring Telephone Options
- Using the Telephone Options menu
- Adjusting the volume
- Adjusting the display screen contrast
- Selecting a language
- Selecting date and time format
- Accessing display diagnostics
- Choosing a local dialpad tone
- Viewing IP Deskphone information
- Diagnostics
- Configuring call log options
- Choosing a ring type
- Enabling or disabling Call Timer
- Enabling OnHook Default Path
- Changing feature key labels
- Configuring the name display format
- Configuring Live Dialpad
- Configuring Caller ID display order
- Configuring Normal mode indication
- Using the Telephone Options menu
- Configuring Local Menu options
- Making a call
- Answering a call
- While on an active call
- Incoming calls
- While away from your desk
- Talking with more than one person
- Working without interruption
- Additional call features
- Using AutoDial Transfer
- Using the Buzz signal
- Using Call Page Connect to make an announcement
- Using Centrex/Exchange Line Switchhook Flash
- Charging a call or charging a forced call
- Using Enhanced Override
- Using Forced Camp-on feature
- Overriding a busy signal
- Using Privacy Release
- Using Radio Page
- Using Voice Call
- Additional phone features
- Using Hospitality features
- Accessing External Server Applications
- Flexible Feature Codes (FFCs)
- Quick Reference Card
- Regulatory and safety information
- Third party terms
- Terms you should know
- Index
Additional phone features
187
Press Yes to allow the IP Deskphone to log out of Virtual Office or press
No to remain logged in to Virtual Office and reset the IDLE timer. If no key
is pressed, the IP Deskphone logs out of Virtual Office.
Troubleshooting Virtual Office
Virtual Office can cause error messages to display on-screen. Table 10
lists error messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Probable Cause Actions
Busy, try again Remote IP Deskphone
is active (not idle).
Wait for remote IP
Deskphone to become
idle and try again.
ACD is logged in. Log out of ACD IP
Deskphone before
initiating Virtual Office
from another IP
Deskphone.
Make Set Busy is
inactive on ACD IP
Deskphone.
Configure Make Set
Busy active on ACD IP
Deskphone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in Gatekeeper
database points to
originating Call Server.
Notify system
administrator.