User's Manual

Step 1: Remove the stand cover. Pull upward on the center catch as indicated in the
following figure, and remove the stand cover. The cable routing tracks are now accessible.
Step 2: Connect the AC power adapter (optional). Connect the adapter to the AC adapter
jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter
cord through the channels in the stand.
Warning: Use your IP Phone 1165E with the approved Nortel AC adapter for this model of
phone only.
Note 1: Your IP Phone 1165E supports both AC power and Power over Ethernet IEEE
802.3af standard power. To use local AC power, the optional AC adapter can be ordered
separately. To use Power over Ethernet, the Local Area Network (LAN) must support IEEE
802.3af standard PoE.
Note 2: You must use CAT-5e (or better) cables if you want to use gigabit Ethernet.
Step 3: Connect the handset. Connect the end of the handset cable with the long straight
section to the back of the phone, using the RJ-9 handset jack marked with the symbol +.
Form a small bend in the cable, and then thread the handset cord through the channels in
the stand so that it exits behind the handset on the right side, in the Handset cord exit
marked with the symbol
+ in the stand base, as shown in the preceding figure. Connect the
handset to the cable.
Step 4: Install the headset (optional). If you are installing a headset, plug the connector
into the RJ-9 headset jack marked with the symbol
) on the back of the phone, and thread
the headset cord along with the handset cord through the channels in the stand, so that the
headset cord exits the channel marked with the symbol
). To connect USB or Bluetooth
wireless technology headsets, refer to the headset information at www.nortel.com/pic.
Step 5: Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the
back of your IP Phone using the RJ-45 connector marked with the symbol %, and thread the
network cable through the channel marked with the symbol
%.
Step 6: Install the Ethernet cable connecting the PC to the phone (optional). If you are
connecting your PC Ethernet through the IP Phone, connect one end of the PC Ethernet
cable to your IP Phone using the RJ-45 connector marked with the symbol (, and thread it
through the channel marked with the symbol
(. Connect the other end to the LAN connector
on the back of your PC.
Step 7: Install additional cables. If applicable, plug in optional USB devices. Connect the
Ethernet cable to the LAN Ethernet connection. If you are using an AC power adapter, plug
the adapter into an AC outlet.
Step 8: Wall-mount your IP Phone (optional). Your IP Phone 1165E can be mounted
either by: (Method A) using the mounting holes on the bottom of the phone stand, or
(Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch)
RJ-45 cord (not provided).
Complete steps 1-7, as needed, before you wall-mount your phone:
Method A: Using the stand cover (the part you removed in Step 1), mark the wall-mount
holes by pressing the bottom of the stand cover firmly against the wall in the location where
you wish to install the IP Phone. Four small pins on the bottom of the stand cover make
marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not
provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then
install the phone stand mounting holes over the screw heads as indicated in Method A. You
may need to remove the phone from the wall to adjust the lower screws. When the lower
screws are snug, install the phone on the mounting screws, and then tighten the top screws.
Due to the wide variety of materials and construction techniques, the user is advised to
select an appropriate fastener or anchor type for the wall. Consult your local hardware store
or other expert assistance in selecting the correct fastener for your application.
Method B: Attach a 15-cm (6-inch) CAT-5e cable (not provided). Position the stand over the
mounting rivets, and slide the IP Phone down the wall so that the rivets fit into the slots on
the stand, indied in Method B.
Step 9: Replace the stand cover. Ensure that all cables are neatly routed and press the
stand cover into place until you hear a click.
Step 10: Put the IP Phone in the wall-mount position (optional). If you wall-mounted
your IP Phone, put it in the wall-mount position by holding the Tilt lever and pressing the
phone towards the base until the IP Phone is parallel with the base. Release the Tilt lever
and continue to push the IP Phone towards the base until you hear an audible click. Ensure
the IP Phone is securely locked in position.
IP Phone 1165E installation
Tilt Lever
Button
Center
Catch
Handset
cord exit
IP Phone 1165E installation
Method A
Method B
Wall-mount leverTilt lever
IP Phone 1165E controls:
Controlling volume
Use the volume control to adjust the sound level of each of the handset, headset, and
speakerphone.
Answering a call
Ringing calls can be answered by lifting the handset, or pressing Handsfree or Headset
keys.
Making a call with the handset
To make a call using the primary line, lift the handset and enter the telephone number on
the dialpad. If your IP Phone is programmed with several line keys, press a line key to
select a line before calling. When your call is complete, press the Goodbye key or return
the handset to the cradle.
Making a call with the headset or using Handsfree
Press the Headset or Handsfree key. Enter the telephone number. When your call is
complete, press the Goodbye key.
Using Hold and Mute
While on a call, press the Hold key to place your caller on hold. Press the line key to
retrieve your call. The icons next to the line keys indicate held lines, while the Mute LED
lights when Mute is active. Press the Mute key to mute your handset, headset, or speaker,
allowing you to speak privately. Press the Mute key again to speak with your caller.
Display settings
To adjust the display settings, press the Services key twice quickly to open the Local Menu.
For more information on IP Phone 1165E features and settings, consult the
IP Phone 1165E User Guide specific to the Nortel Communications Server.
IP Phone 1165E controls
Caution: Your IP Phone 1165E is shipped with the base locked in position. To avoid
damaging your IP Phone, pull up on the wall-mount lever, located just under the
Handsfree key, to release the base. Gently pull the base away from the IP Phone.