User Manual

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Troubleshooting
● Using a Profile with an incorrect WEP Encryption Key
● Problems with installation
● Before calling Customer Support
● Users are dropped from the wireless network
● Range decreases as data rate increases
● Signal doesn't pass through a short or thin wall
● Signal strength drops when a cell phone is used in area
● Range is shorter than it should be
● Interference from fluorescent lights
● When too much range is undesirable
● Prevent access to wireless networks from outside the building
● Problems with network connectivity
● Checking Adapter Statistics
Using a Profile with an incorrect WEP Encryption Key
When connected to an access point using a profile with an incorrect WEP key encryption, the task tray icon
and the General page will both indicate good signal strength and that you are associated with the AP.
However, when you attempt to send data to the AP using this profile, because of the incorrect WEP key
encryption, authentication cannot be established to acquire an IP address from the AP to allow data transfer.
Refer to the following WEP encryption and authentication settings.
Open Authentication with an incorrect WEP 64 or 128-bit encryption key:
● A profile with an incorrect WEP encryption key will allow the wireless adapter to associate with the
access point.
● No data transfer
Open Authentication with no WEP encryption:
● Allows association to an access point
● Data transfer is allowed
Shared Authentication:
● Associated to an AP always allows data transfer.
Problems with installation
Windows does not detect the wireless adapter: