User's Manual
Table Of Contents
- Read this first
- Chapter 1. Product overview
- Chapter 2. Getting started
- Chapter 3. Wireless networks and devices
- Chapter 4. Battery and ac power
- Chapter 5. Using your tablet
- Chapter 6. ThinkPad Tablet options
- Chapter 7. Security
- Chapter 8. Recovery overview
- Chapter 9. Advanced configuration
- Chapter 10. You and your tablet
- Chapter 11. Troubleshooting problems
- Chapter 12. Getting support
- Appendix A. Regulatory information
- Wireless related information
- Export classification notice
- Electronic emission notices
- Federal Communications Commission (FCC) Declaration of Conformit
- Industry Canada Class B emission compliance statement
- European Union - Compliance to the Electromagnetic Compatibility
- German Class B compliance statement
- Korea Class B compliance statement
- Japanese VCCI Class B statement
- Japan compliance statement for products which connect to the pow
- Lenovo product service information for Taiwan
- Additional regulatory information
- Appendix B. Environmental, recycling, and disposal information
- Lenovo recycling statement
- Japan recycling statements
- Recycling information for Brazil
- Important WEEE information
- Battery recycling information for Taiwan
- Battery recycling information for the United States and Canada
- Battery recycling information for the European Union
- China recycling information for Waste Electrical and Electronic
- Appendix C. Notices
- Appendix D. Restriction of Hazardous Substances Directive (RoHS)
Chapter11.Troubleshootingproblems
ThischapterdescribesonwhattodoifyouexperienceaproblemwithyourTablet.
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Note:TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diagnose.
ToopentheLenovoSolutionCenterprogram,dothefollowing:
1.TapLenovoThinkVantageToolsfromDesktop.
2.TapLenovoSolutionCenter.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogles.YouwillneedthelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.
Troubleshooting
Theproblemsandsolutionsdescribedinthischapteraremeantonlyasaguide.Theyarenotdenitive
problemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,yourreseller,oryour
serviceprovider.
Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata
lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem
occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.
Internetproblem
Problem:Unabletoconnecttothewirelessnetwork.
Suggestedsolution:Ensurethat:
•TheSIMcardisvalidandworkableifyouareusingamobiledatanetwork(3Gor4G).
•Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.
•YourtabletisnotinAirplanemode.
Iftheproblempersists,contactLenovofortechnicalsupport.
Multitouchscreenproblems
•Problem:Themultitouchscreenrespondsslowlyorimproperly.
Suggestedsolution:Dothefollowing:
1.Ensurethatyourhandsarecleananddrywhentouchingthescreen.
©CopyrightLenovo2012
47