User's Guide
Table Of Contents
- Read this first
- Chapter 1. Product overview
- Chapter 2. Using your tablet
- Chapter 3. Wireless networks and devices
- Chapter 4. Security
- Chapter 5. Recovery overview
- Chapter 6. Advanced configuration
- Chapter 7. You and your tablet
- Chapter 8. Troubleshooting problems
- Chapter 9. Getting support
- Appendix A. Regulatory information
- Wireless related information
- Export classification notice
- Electronic emission notices
- Federal Communications Commission (FCC) Declaration of Conformity
- Industry Canada Class B emission compliance statement
- European Union - Compliance to the Electromagnetic Compatibility Directive
- German Class B compliance statement
- Korea Class B compliance statement
- Japanese VCCI Class B statement
- Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase
- Lenovo product service information for Taiwan
- Additional regulatory information
- Appendix B. Environmental, recycling, and disposal information
- Lenovo recycling statement
- Japan recycling statements
- Recycling information for Brazil
- Important WEEE information
- Battery recycling information for Taiwan
- Battery recycling information for the United States and Canada
- Battery recycling information for the European Union
- China recycling information for Waste Electrical and Electronic Equipment (WEEE)
- Appendix C. Restriction of Hazardous Substances Directive (RoHS)
- Appendix D. ENERGY STAR model information
- Appendix E. Notices
Chapter8.Troubleshootingproblems
Thischapterdescribesonwhattodoifyouexperienceaproblemwithyourtablet.
Diagnosingproblems
Ifyouexperienceproblemswithyourtablet,usetheLenovoSolutionCenterprogramasastartingpoint
forsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvetabletproblems.Itcombines
diagnostictests,systeminformationcollection,securitystatus,andsupportinformation,alongwithhints
andtipsformaximumsystemperformance.
Note:TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
ToruntheLenovoSolutionCenterprogram,dothefollowing:
1.Swipeinfromtherightedgeofthescreentodisplaythecharms.
2.TaptheSearchcharmtosearchforLenovoSolutionCenter.
3.TapLenovoSolutionCenterinApps.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogles.YouwillneedthelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.
Troubleshooting
Theproblemsandsolutionsdescribedinthischapteraremeantonlyasaguide.Theyarenotdenitive
problemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,yourreseller,oryour
serviceprovider.
Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata
lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem
occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.
Internetproblem
Problem:Unabletoconnecttothewirelessnetwork.
Suggestedsolution:Ensurethat:
•TheSIMcardisvalidandworkableifyouareusingamobiledatanetwork(3Gor4G).
•Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.
•YourtabletisnotinAirplanemode.
Iftheproblempersists,contactLenovofortechnicalsupport.
Multi-touchscreenproblems
•Problem:Themulti-touchscreenrespondsslowlyorimproperly.
Suggestedsolution:Dothefollowing:
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