User's Guide
Table Of Contents
- Read this first
- Chapter 1. Product overview
- Chapter 2. Using your tablet
- Chapter 3. Wireless networks and devices
- Chapter 4. Security
- Chapter 5. Recovery overview
- Chapter 6. Advanced configuration
- Chapter 7. You and your tablet
- Chapter 8. Troubleshooting problems
- Chapter 9. Getting support
- Appendix A. Regulatory information
- Wireless related information
- Export classification notice
- Electronic emission notices
- Federal Communications Commission (FCC) Declaration of Conformity
- Industry Canada Class B emission compliance statement
- European Union - Compliance to the Electromagnetic Compatibility Directive
- German Class B compliance statement
- Korea Class B compliance statement
- Japanese VCCI Class B statement
- Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase
- Lenovo product service information for Taiwan
- Additional regulatory information
- Appendix B. Environmental, recycling, and disposal information
- Lenovo recycling statement
- Japan recycling statements
- Recycling information for Brazil
- Important WEEE information
- Battery recycling information for Taiwan
- Battery recycling information for the United States and Canada
- Battery recycling information for the European Union
- China recycling information for Waste Electrical and Electronic Equipment (WEEE)
- Appendix C. Restriction of Hazardous Substances Directive (RoHS)
- Appendix D. ENERGY STAR model information
- Appendix E. Notices
Chapter9.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
Lenovotechnicalsupport
AfteryoubuyaThinkPadHelix,registeryourtabletwithLenovo.Usingtheregisteredinformation,Lenovo
cancontactyouincaseofarecallorothersevereproblems.AfteryouregisteryourtabletwithLenovo,
youwillreceivequickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextended
privilegesandservicestoregisteredusers.
ToregisteryourtabletwithLenovo,doeitherofthefollowing:
•Gotohttp://www.lenovo.com/registerandfollowtheinstructionsonthescreen.
•TapLenovoSettingsfromtheStartscreen.ThentapRegister.
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteathttp://www.lenovo.com/support.
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Guidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
IfyouneedtocalltheLenovoCustomerSupportCenter,gotohttp://www.lenovo.com/support/phonefor
thelatesttelephonenumbersandhoursofoperation.
Duringthewarrantyperiod,youcangetthefollowingservicesfromtheCustomerSupportCenter:
•Problemdetermination:Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
•Lenovohardwarerepair:IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•Engineeringchangemanagement:Occasionally,theremightbechangesthatarerequiredaftera
producthasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineering
Changes(ECs)thatapplytoyourhardwareavailable.
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourtablet,refertotheSafety,
Warranty,andSetupGuidethatcomeswithyourtablet.
Locatingthemachinetypeandmodel(MTM)numberandthesystemserialnumber
Whencallingfortechnicalassistance,youarerequestedtoprovidetheMTMnumberandthesystem
serialnumberofyourtablet.TogettheMTMnumberandtheserialnumber,checktheMTMlabelafxed
onthelabeltray.
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