Installation Guide

W415-4094 / 06.10.22
26
FAQs
EN
What is the WiFi configuration if the thermostat fails?
1. Confirm the device, mobile phone, and router are as close
as possible.
2. Confirm that the network is stable. Put the phone beside
your device and ensure they are in the same network
environment. Try to open a website to ensure the network
can be used.
3. Confirm adding device is under 2.4G WiFi channel. If 2.4G
and 5G WiFi use the same name, it is recommended to
change one to a different name.
4. Confirm the entered router password is correct.
5. If it still does not work, it is recommended to reset the router
and try again.
What if the device is offline?
1. Confirm if the thermostat is powered on.
2. Confirm if the device or the network has been cut off. If so,
please reconnect the network, as it may need some time to
recover. Please check the status 2 minutes later.
3. Confirm that the network is stable. Put the phone beside
your device and ensure they are in the same network
environment. Try to open a website to ensure the network
can be used.
4. Confirm if the home WiFi network is normal or if the WiFi
name and password has been modified. If necessary,
remove the device and add again.