User Manual

25
Factors Affecting Signal Strength
26
Troubleshooting
Havahart
®
Radial-Shape Wireless Dog Fence
www.HavahartWireless.com
Factors Affecting Signal Strength
Havahart
®
Radial-Shape Wireless Dog Fence
1-800-800-1819, Option 1
Various objects can interfere with the wireless signal strength of your Wireless Fence, resulting in a gradual loss in the measured
distance of the radio signal from the Controller to a set Trigger Zone. The part of the Trigger Zone that is obstructed by an
object may bow or dip inward toward the Controller. The resulting shape of the Trigger Zone may be slightly different from a
perfect circle and the Roaming Area may be slightly reduced. When this happens, the object between the Controller and the set
Trigger Zone is said to attenuate the radio signal or the Trigger Zone.
Obstacles that can slightly obstruct any wireless signal (including mobile phones) include: walls, trees, concrete, foundations,
bricks, above-ground swimming pools, people and animals. Metal objects (appliances) and mirrors have a deeper obstructing
effect as well as heavily damp objects such as a tree after a strong rainstorm or snowstorm.
The closer an obstructing object is to the Trigger Zone or the closer a metallic object such as a mirror is to the Controller, the
greater the interfering effect it can have on the Trigger Zone. Likewise, the more dense an obstructing object is, the more severe
the dip or shaping effect of the Trigger Zone.
With perfect line of sight and no obstructions between the Controller and the Havahart
®
Collar, the system will create a Trigger
Zone about 6 feet wide. With obstructions, the Trigger Zone can expand to around 13 feet wide.
Without performing complex calculations and accounting for all factors, it is very difficult to predict the exact amount of
interference different objects can cause and how the Trigger Zone and Roaming Area will be affected.
Only Havahart
®
Wireless Fences perform complex algorithms, strategic distortion filtering and modular signal amplification at a
continuous rate to accommodate for and minimize interference and attenuation.
Despite all of these measures, attenuation is difficult to totally prevent. In most cases the dipping should be a minor issue that
may not even be noticed.
In the event that your system experiences severe interference or attenuation with which you are not
comfortable, there are a few things that you can try to counter or lessen the effects:
• Place the Controller above or at least 3 feet away from appliances and other large metal objects like mirrors.
• Raise the Controller to 6-8 ft or to a higher floor in the home.
• Expand the fence boundary by increasing the fence radius on the Controller.
• If the first three methods prove ineffective, choosing an altogether different Fence Controller location in
the home may be necessary to mitigate the effects of a severe undesirable dip.
Should you need additional help to minimize wireless signal interference for your Havahart
®
Wireless Dog Fence,
please call 1-800-800-1819, Option 1.
NOTE: Once your Fence Boundary / Trigger Zone is established, it will remain consistent.
Troubleshooting
Issue: Solution:
The Controller is not able
to find the Havahart
®
Collar
and add it to the system.
The Controller Distance to
Dog does not exactly match
the actual distance to the
Havahart
®
Collar
The Trigger Zone seems to
fluctuate.
The Havahart
®
Collar is not
beeping when setting up
the Trigger Zone.
IF ANY OF THE SOLUTIONS TO YOUR ISSUES CANNOT BE
FOUND, PLEASE CALL 1-800-800-1819, Option 1
or visit www.HavahartWireless.com
• See Page 11 -- Activating a Collar.
• Make sure that the Collar has a fully charged, properly installed Battery. The positive
side faces outward.
• Gently shake the Collar (Collar Light will flash green) to keep it awake when the
Controller searches for it.
• If you are adding an additional Collar to the system, use a permanent marker to
identify the Collars by number. This will ensure you are not trying to add to a
Collar that is already paired to the Controller.
• If the Collar has already been added to the system, remove the Collar from
the system (see Page 12) and then add the Collar again.
• Even though you can set your Trigger Zone distance to any number between
40-400 feet, the displayed Distance to the Dog on the Controller increases
and decreases to the nearest 10 foot increment. The system keeps an
internal distance that is more accurate so that the alarm will sound and the
Collar will deliver a correction when your dog crosses into the Trigger Zone.
This increases Battery life.
• This is normal. The Trigger Zone can be up to 6-13 feet wide as a result of
interference from other objects (see Factors Affecting Signal Strength on Page 25).
• Where the Havahart
®
Collar delivers a correction is influenced by the speed
and orientation of the Havahart
®
Collar as your dog crosses the Trigger Zone.
• Check that the Controller is plugged into a working 120V AC outlet, turned
on, the LCD screen is displaying text, and the correction level and Trigger
Zone distance are set to your desired levels.
• Make sure that the Collar has a fully charged, properly installed Battery. The positive
side faces outward.
• Make sure that the Collar has been properly added to the Controller (see Page 11)
and the correction level is set to Tone Only.
• Make sure to shake the Collar to keep it awake when crossing the Trigger Zone.
• If you cannot hear the beep because you are in a noisy area, watch for the Collar
Light to flash red (see Page 13) to determine the location of the Trigger Zone.
IN MOST CASES, you should unplug the
Controller and then plug it back in to reset the
system before attempting troubleshooting.
System settings will be retained in memory.
!
IMPORTANT MESSAGE