Legal Disclaimer The information in this document is subject to change without notice and shall not be construed as a commitment by Banksys S.A./N.V. The content of this document, including but not limited to trademarks, designs, logos, text, images, is the property of Banksys S.A/N.V. and is protected by the Belgian Act of 30.06.1994 related to author’s right and by the other applicable Acts.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Table of Content FCC Conformity____________________________________________________________________ 2 Declaration of Conformity ____________________________________________________________ 3 Introduction _______________________________________________________________________ 5 The C-ZAM/SMASH Portable terminal _________________________________________________ 6 Installing the C-ZAM/SMASH Portable _________________________________________________ 7 Selecting a location ___
C-ZAM/SMASH PORTABLE OWNER’S MANUAL FCC Conformity FCC Rules Sections 15.103 and 15.21 ------------------------------------------------This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Declaration of Conformity Manufacturer: Banksys N.V./S.A. Address: Chaussée de Haecht, 1442 B-1130 Brussels Belgium Tel. +32/(0)2 727 61 11 Fax.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Manufacturer: Banksys N.V./S.A. Address: Chaussée de Haecht, 1442 0536 B-1130 Brussels Belgium Tel. +32/(0)2 727 61 11 Fax.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Introduction About the C-ZAM/SMASH Portable The C-ZAM/SMASH Portable is a portable payment terminal offering the following features: - Supports wireless telecommunications technologies including GSM, GPRS and Local Wireless. - Accepts a wide range of payment cards including credit cards, debit cards, stored-value cards (e-purse), loyalty cards, social security cards and closed user-group cards.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL The C-ZAM/SMASH Portable terminal The C-ZAM/SMASH Portable terminal consists of a secure keypad, a backlit display and two card interfaces, one for magnetic strip cards and the other for smart cards. It is also called the Base Unit. The display messages in the portable configuration are intended both for the merchant and the customer. Version: 2.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Installing the C-ZAM/SMASH Portable A technician or field engineer may help you to install your terminal. If you are installing it yourself, proceed as described below. Cautions: - If you are installing the C-ZAM/SMASH Portable, neither Banksys nor its vendor will bear any responsibility or cost for malfunctioning, breakdowns or any anomaly that may occur due to incorrect manipulation or use of the terminal.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Physical factors Your C-ZAM/SMASH Portable and its accessories can only be used in the following physical circumstances: - Hold firmly or placed on a flat and stable surface or firmly fixed and safe and easy accessibly. - If a charging station is used, this should be placed on a flat and stable surface. - If a vehicle cradle is used, this should be placed in a stable and fixed position.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Unpacking After you have unpacked the C-ZAM/SMASH Portable and its accessories: 1. Check whether the content of the shipping container is complete.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL 2. Inspect the shipping container and its contents for damage. If any of the contents have been damaged, immediately contact your shipping company and notify your vendor. Tip: Save the cartons and packing material for repacking or shipping your equipment in the future.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Push with your thumb on the back flange of one slot and slide it gently to the side. Left side for the two slots on the left, to the right for the two slots on the right side. The flange will unclick and you can turn it 90° so that it stands up. 3. You can slide the SAM in the slot. Make sure the marked corner is placed correct.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Step 2 - Inserting the communication card Out of a list of various communication cards, you have ordered a specific communication card, being a GSM/GPRS or Local Wireless communication card. Take the necessary precautions to avoid electrostatic discharge (ESD). This can damage the terminal and even put it in tampered state. Only handle the board at the edges. The C-ZAM/SMASH GSM-GPRS needs a SIM card to be able to connect to the GSM-GPRS provider network.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Step 4 - Connect the printer and fill paper To connect the printer to the C-ZAM/SMASH Portable, proceed as described below. 1. Ensure yourself of the position of the unlock button, which is marked on the picture below. Cavity for paper roll Unlock button Paper lid lock Locking mechanism 2. Position the printer horizontally at the rear side of the printer. Fit together the printer and the unit and ensure yourself that the unlock button returned to its initial position.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL 3. Make sure the printer is correctly connected to the terminal connector, and that the locking mechanism has been firmly fixed. Locking mechanism Terminal Connector 4. Install the cover on the bottom of the printer making sure that the lock and two positioning pins are clicked into the slots. Two positioning pins Locking mechanism Do not try to remove the printer from the terminal when the bottom cover is in place. Version: 2.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL 5. Locate the paper lid lock and the two side grooves. Side grooves Paper lid lock 6. Pull the paper lid lock towards you with one finger and lift with your other hand the paper lid with the help of the foreseen side grooves. 7. The paper lid should open as shown in the picture below. Version: 2.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL 8. Ensure the start of the paper is at the upside, put the paper roll in the compartment and gently unroll about 5 cm of paper. 9. Close the paper lid and press firmly until you hear a click and the lid is firmly closed. Caution: Impact, friction, temperature, humidity, light, and oil affect the coloring and storage characteristic of thermal paper. Handle and store this type of paper outside the mentioned conditions.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Step 5 - Inserting the battery 1. Hold the terminal upside down 2. Press firmly on the middle side just above the battery compartment, until you can slide the empty battery cover off the terminal as shown on the picture. Press firmly 3. Take the battery pack. 4. Slide the battery into the terminal, in opposite direction as to remove it, until you hear a click and the battery is firmly fixed.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Step 6 - Connecting cables - If you want to connect your portable terminal C-ZAM/SMASH to an Electronic Cash Register (ECR), pc, bar code reader, connect the cable into the ECR connector on the back of the Base Unit. - Do NOT connect your portable terminal to a power adaptor. Interlocking mechanism for the printer Communication card connector (LINE) Electronic cash register (ECR) Merchant unit connector (OPU) Version: 2.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Step 7 - Installing the charging station - Optional Cautions: - When the terminal is placed on the docking and the power supply of the docking station is cut off, the terminal will NOT fall in battery mode but will switch off. - Only use the power adapter that is supplied by your vendor. - Always connect the device to the power adapter before connecting the power cord to the wall socket. 1. Place the charging station on an easy accessible, stable and flat surface. 2.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Step 8 - Installing the vehicle cradle Cautions: - Only use the power adapter that is supplied by your vendor. - Always connect the device to the power adapter before connecting it to the car socket. Power inlet Red reset button for discharging the battery Caution: - When you place the terminal on the vehicle cradle to load, press the little red battery refresh button, to ensure the battery gets completely discharged before charging.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Using the C-ZAM/SMASH Portable Using the card interfaces Chip card interface Insert the chip card in the chip card interface with the chip side pointing into the direction of the keyboard. Magnetic strip card interface Slide the card through the magnetic strip card interface with the magnetic stripe pointing into the direction of the keyboard. You can slide in either direction, from the left to the right side or from the right to the left side.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL C-ZAM/SMASH Portable Maintenance For optimal functioning of the C-ZAM/SMASH Portable terminal, it should be kept clean and regularly be cleaned. Cleaning the housing and the display 1. Disconnect the battery from your C-ZAM/SMASH Portable terminal. 2. Clean the display and the terminal housing with a soft damp cloth. Caution: Do not use detergents, solvents or alcohol. These products may damage the surface of the terminal and render transparent parts opaque.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Troubleshooting Symptom Try this The display of the C- Check the power supply: ZAM/SMASH Portable - Check if the battery is properly connected to the terminal is not working. C-ZAM/SMASH Portable. If not, reconnect the battery. - Check if the battery is charged. Place the terminal on a powered charging station. - If the problem persists, contact your vendor. The C-ZAM/SMASH Portable terminal display is working but the terminal does not react to any key manipulation.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Symptom Try this - Make sure no other devices are interfering with the terminal’s communication, such as a microwave, economy lamp, concrete wall. Make sure the communication line between the access point and terminal is free from interferences. Keep inappropriate devices such as microwave etc. away from the access point. - Make sure the power supply towards the access point is properly connected.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Symptom Version: 2.2 Try this - Make sure you insert the card correctly, with the chip facing the keypad or swipe the card with the magnetic strip faced towards the keyboard, passing in the terminal. - Clean the card reader interfaces with a cleaning card. - If possible, try to complete the transaction manually using the keypad instead of the card reader interface.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL General safety information for Banksys Products Caution: Banksys declines any liability if the instructions and precautions contained in this manual are not observed. Compliances Electrical codes The C-ZAM/SMASH Portable operates safely when used according to its marked electrical ratings and product usage instructions.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL - Disconnect the power adapter and battery when you want to clean the terminal housing or the display and when the C-ZAM/SMASH Portable needs servicing or repair. - Never use extension cables for the power adapter’s DC outlet. Opening the C-ZAM/SMASH Portable - Only open the C-ZAM/SMASH Portable terminal for adjustments that are described in this manual. Never remove or open a part that is not described in this manual.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Technical Specifications Item Specification Product name C-ZAM/SMASH Portable Type Portable POS terminal Display LCD backlit graphic display, 122 x 32 pixels, 60 x 20mm Card Interfaces Chip card interface that conforms to EMV 3.1.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL Item Specification TNO and T-Systems security evaluation VISA PED compliant Environmental conditions Operating temperature 0 °C to +50 °C Operating humidity 20 % to 85 % Accessories Additional interface boards: - GSM/GPRS/SMS Communication Card - Local Wireless Communication Card Other: - Fast thermal graphic printer to attach to the rear of the terminal, containing a paper roll of 10m Version: 2.
C-ZAM/SMASH PORTABLE OWNER’S MANUAL C-ZAM/SMASH PORTABLE The leading edge in secure payment terminal Haachtsesteenweg 1442 Chaussée de Haecht B-1130 BRUSSELS Belgium www.banksys.com Version: 2.