OWNER MANUAL YOMOVA countertop payments streamlined innovation •••••• an atos company
YOMOVA countertop owner manual Legal disclaimer and copyrights The information in this document is subject to change without notice and shall not be construed as a commitment by Worldline S.A./N.V. (“Worldline”) The content of this document, including but not limited to trademarks, designs, logos, text, images, is the property of Worldline and is protected by the Belgian Act of 30.06.1994 related to authors’ rights and by the other applicable Acts.
Contents Introduction ............................................................................................................ 1 About the YOMOVA ................................................................................................. 1 About this manual..................................................................................................... 1 What is new in this version....................................................................................... 2 Change log .............
YOMOVA countertop owner manual Printer and paper ............................................................................................. 28 Opening the terminal........................................................................................ 28 Servicing .......................................................................................................... 28 Approvals and operating conditions.................................................................. 29 Operating conditions .......
Figures Figure 1. YOMOVA top view .......................................................................................... 3 Figure 2. Keypad layout.................................................................................................. 3 Figure 3. YOMOVA side view......................................................................................... 4 Figure 4. YOMOVA – bottom view ................................................................................. 4 Figure 5.
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Introduction This document includes information for the YOMOVA countertop terminal. It is intended as a resource where distributors can find the information they need to assemble and translate their own documentation. Places where cross-references should be included are identified with [xref] About the YOMOVA The YOMOVA is a compact, fully-featured, versatile payment terminal.
YOMOVA countertop owner manual What is new in this version Version 2.2 contains extra information about fixing cable to the terminal, under Connecting communications cables, on page 10. Changes/updates in this version are indicated with a change bar. A change bar for a heading or title means that everything until the next heading has been changed or updated. Significant deletions are struck through in grey. Change log document release 2.1 New appendix Operating your YOMOVA countertop safely, on page 27.
Terminal and accessories The YOMOVA countertop is mains powered, and supports RS 232 and USB (device) for local connectivity. Extra communications options are PSTN and Ethernet. YOMOVA top view 4 1 6 5 4 9 8 7 Men 3 3 2 1 u Stop 0 Corr . OK 2 Figure 1.
YOMOVA countertop owner manual YOMOVA side view 1 Figure 3. 1 YOMOVA side view Kensington™ lock fixing point YOMOVA bottom view 1 2 Figure 4. YOMOVA – bottom view 1 connector compartment 2 card slot compartment 4 last updated 16/2/17 public document release 2.2 ymvC_description.
YOMOVA countertop owner manual Connector compartment 1 4 2 COM Mini USB LINE 3 Figure 5. Connector compartment 1 OM – Ethernet and RS232 2 USB device 3 PSTN 4 power input (mains adaptor) Card compartment Figure 6. SAM1 1 SAM2 2 Card compartment 1 SAM slot 1 2 SAM slot 2 public ymvC_description.fm 5 document release 2.
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Installing the YOMOVA countertop You can call upon a technician or a field engineer to help you install your terminal or you can do it yourself. If you decide to install the terminal yourself, remember the guidelines below.
YOMOVA countertop owner manual 4. Put a roll of paper in the printer 5. Connect mains adaptor Selecting a location Finding a proper location is an important aspect of installing your YOMOVA. You need to balance comfort and security. Follow the guidelines below to find a location that is convenient for both you and your customers.
YOMOVA countertop owner manual holder. Figure 8. Opening SAM holder 3. Insert the SAM in the holder with the bevel towards the open end of the holder. Make sure SAM cards are completely inserted. 4. Close the SAM holder or holders. Figure 9. Inserting SAM card and closing holder Make sure the bevel fits behind the corner, then slide the latch away from the hinge until you hear a click. 5. Make sure all SAM holders are closed. 6. Replace the card cover. public ymvC_install.fm 9 document release 2.
YOMOVA countertop owner manual Connecting communications cables The compartment underneath the YOMOVA gives access to connectors for: • • • • Ethernet and RS232 USB device PSTN power input (mains adaptor) Special single and combined cables are available to connect the YOMOVA to the power supply, Ethernet, PSTN, RS232 and/or USB. See the documentation on cables to find the most appropriate solution. To connect any of these cables: 1. Open the clips to release the cover of the connector compartment. 2.
YOMOVA countertop owner manual 5. Replace the cover and press down between the clips until the cover clicks shut. Figure 12. Closing the connector compartment public ymvC_install.fm 11 document release 2.
YOMOVA countertop owner manual Loading paper Only use paper approved by Worldline. This paper can be recognised by the approval seal printed on the back of the paper. If you want to order paper from your local paper supplier, contact your vendor. 1. Lift the cover to release it, then open it fully. Do not remove the roller inside the paper compartment. Figure 13. Opening paper compartment 2. Unroll about 5 centimetres of a new paper roll and insert the roll as shown. Figure 14.
YOMOVA countertop owner manual Figure 15. Closing paper compartment 4. Tear off the leading edge of the paper. Figure 16. Tearing off paper public ymvC_install.fm 13 document release 2.
YOMOVA countertop owner manual Powering up the YOMOVA The YOMOVA countertop uses a power adaptor. The power cable from the adaptor connects to the power input socket in the connector compartment. The terminal powers up as soon as the mains adaptor is correctly connected. plug-in adaptor Figure 17. universal mains-adaptor YOMOVA power supplies – European / universal Plug the power cable from the adaptor into the power socket in the connector compartment. 1 2 Figure 18.
YOMOVA countertop owner manual Figure 19. Power input socket – YOMOVA 3. Replace the connector cover. Figure 20. Closing the connector compartment 4. Connect the power adaptor to the mains. public ymvC_install.fm 15 document release 2.
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Using the YOMOVA countertop The YOMOVA reads chip cards, magstripe cards and contactless devices, and includes a built-in printer. Security recommendations For security reasons, you are advised to check your YOMOVA every working day.
YOMOVA countertop owner manual 3 2 1 6 5 4 9 8 7 Men u Stop 0 Corr . OK Figure 21. Reading a chip card 18 empty for double-sided printing ymvC_using.
YOMOVA countertop owner manual Reading a magstripe card 1. Swipe the card through the reader at the right-hand side of the YOMOVA in one smooth movement. Hold the card with the magnetic stripe at the bottom. You can slide the card in either direction. 3 2 1 6 5 4 9 8 7 Men u Stop 0 Corr . OK Figure 22. Reading a magstripe card public ymvC_using.fm 19 document release 2.
YOMOVA countertop owner manual Reading a contactless card/device When the payment application supports contactless cards/devices, the landing-point symbol appears on the display. 1. Hold the card/device above the display, centered on the landing point. The first LEDs above the display is lit when the terminal is ready for a contactless transaction; the other LEDs show the progress of the transaction, as defined by the application. 3 2 1 6 5 4 9 8 7 Men u Stop 0 Corr . OK Figure 23.
YOMOVA countertop owner manual Figure 24. Reset button on YOMOVA You can also reset the YOMOVA by disconnecting and reconnecting the power supply. Resetting the YOMOVA – restart 1. Disconnect the power supply from the terminal. 2. Wait a few seconds for the YOMOVA to power down completely. 3. Reconnect the power supply to restart the terminal. public ymvC_using.fm 21 document release 2.
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Maintaining the YOMOVA countertop Maintenance for the YOMOVA is limited to cleaning the case and the card readers. ! Never attempt to dismantle the YOMOVA or force open the case. If the terminal needs servicing, contact Worldline or your vendor. Cleaning the YOMOVA Do not allow water to enter the terminal. Use only a damp cloth. For optimal functioning, the YOMOVA should be kept clean and cleaned regularly. When cleaning your equipment: 1.
YOMOVA countertop owner manual Cleaning the card readers Do not allow water to enter the card readers. Use only a damp cloth. The chip-card reader and the magstripe-card reader should be cleaned regularly, using the appropriate cleaning cards. ! • cleaning-cards can be used more than once, as long as you swipe or insert a clean edge each time • “wet” cleaning-cards must be used as soon as you open the sachet 3 2 1 4 8 7 u Men 0 Corr u Men OK 9 8 7 . 6 5 4 9 3 2 1 6 5 0 Corr .
Appendix A. Troubleshooting If problems persist, contact your vendor. Check that installation/maintenance operations are performed by a trusted person. Log all maintenance operations, including the name of the operator. Warning message displayed In the tampered state, the YOMOVA displays a warning message and it is not possible to use the terminal to make a payment. When a warning message is displayed: 1. take the terminal out of service 2.
YOMOVA countertop owner manual YOMOVA cannot make Ethernet connection Make sure the Ethernet cable is correctly connected to the terminal and to the Ethernet switch. Check the LEDs on the Ethernet switch.
Appendix B. Operating your YOMOVA countertop safely ! The YOMOVA is a payment terminal and is not to be used for any other purposes. Worldline declines any liability if the instructions and precautions contained in this manual are not observed. Operating conditions The YOMOVA can be used at an operating temperature between -10°C and +50°C, and between 20% and 95% RH, non-condensing. Handle your YOMOVA with care: there is no warranty against breakage.
YOMOVA countertop owner manual Electrical installations The YOMOVA operates safely when used according to its marked electrical ratings and product usage instructions. To ensure the safe operation of the YOMOVA, use it only in premises that have electrical installations in compliance with local and regional office and residential electrical wiring codes.
Appendix C. Approvals and operating conditions ! Any changes or modifications not expressly approved by Worldline could make official certification void. CE certification Worldline declares that the YOMOVA countertop terminal complies with the R&TTE directive 1999/5/EC. The declaration of conformity (DoC) can be consulted on the website terminals.worldline.com.
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YOMOVA countertop owner manual Appendix D. Decommissioning a YOMOVA When a YOMOVA or any of its accessories is at the end of its life, it must not be simply thrown away, given away or sold it. Remember that: • • • security awareness requires erasing cryptographic components securely and completely sustainability requires recycling as many components as possible environmental awareness requires disposing of hazardous materials professionally Return the YOMOVA to your vendor for decommissioning.
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