User's Manual

19
TRANSACTIONS
Problem Remedy
If screen displays “TRANSACTION
CANCELLED” after card swipe, check phone line
or Ethernet connection, ensure that all connections
are installed properly.
Check that phone line is not already in use
Check Ethernet router and/or modem has power
Check that phone line/Ethernet line is inserted in
correct port on terminal
Error “BAD BIN RANGE” when card is swiped.
This means your terminal is not set up to accept
transactions on this card type
Phone your card processor, card may be damaged
or unacceptable
Check that card is okay, and try manual entry
Terminal will not complete a
transaction
If GPRS terminal, check signal strength
Try rebooting terminal to regain connectivity with
GPRS system
Terminal may not be set up for Debit, call
Helpdesk to verify
Cannot do Debit Transactions
Call Helpdesk to determine if Debit processing is
available
I forgot my manager
password and cannot access
MANAGER FUNCTIONS
Call Helpdesk for assistance.
Check phone line or Ethernet connections
Check all telephone/Ethernet connections
Test phone line by attaching telephone handset. Error CANNOT ATTACH
HOST
If GPRS terminal, check signal strength
Try rebooting terminal to regain connectivity with
GPRS system
The wrong amount was
entered for the transaction
and CLOSE BATCH was not
run
If you catch this error before close batch; delete
(VOID) the incorrect record. You can then re-enter
the correct transaction.
The wrong amount was
entered for the transaction
and CLOSE BATCH was run
You must run a refund if the customer is available.
If not, you will need to contact the Helpdesk for
assistance in doing a manual input refund.