User's Manual

8-9
• Before you call your dealer or Worth Data for technical support, have
your RF Terminal and related equipment in front of you and be
prepared to explain your problem in detail to the Technical Support
Engineer.
• The Engineer may ask you to go through some troubleshooting
procedures while on the telephone. This will help them determine what
is wrong and what the course of action should be. Many problems can
be resolved over the telephone and will not require that you return
the equipment to us. If you do need to return any of the RF equipment
to Worth Data, the Engineer will issue an RMA number.
• If you do need to return the RF Terminal for ANY reason, you MUST
have an RMA number first. Write the RMA number on the outside of
the original shipping box and make sure to insure the shipment. All
RMAs should be shipped back to the following address unless directed
otherwise:
RMA #XXXXXX
Worth Data Inc.
623 Swift St.
Santa Cruz, CA 95060
831-458-9938