Warranty Information

Version 1.2.7(c) Mar 2020
Product Warranty
WS Tiles ensures all our products are high quality. We carry out checks at multiple stages throughout the
manufacturing process (including stress, heat, cut and visual checks/tests), upon receipt at our US
Distribution Facility and before sale/shipping to customers.
Any products that fail checks or inspections at any stage are discarded.
Our products are stored in a suitable environment. Products that have a mesh-backing need to be
stored in a low humidity environment so that the glue used to adhere the mesh to the tile does not
become moist. Products that are packed with individual cardboard protective backing need to be stored
in a low humidity environment to prevent the cardboard degrading and potentially staining the back of
the tile.
Once products leave our storage facility, we guarantee their condition for 30 days if stored in an
appropriate inside area (garage, shed, warehouse, domestic property – covered outdoor areas are not
included). If incorrectly stored the glue on the mesh backing or the cardboard protective material may
be compromised. If the tiles are stored outside and/or are rained on, our warranty is automatically
voided.
We cannot be held liable for damage during shipping. All tiles are packed to required standards for
shipping. If your product is damaged upon receipt, you must report it to us within 5 days of receipt so
that we can file a claim with the shipping company and replace the damaged product. We cannot
guarantee stock availability for replacement orders.
We cannot be held liable, and we will not replace tile, that is shipped via Express services (FedEx
Express, UPS Express, USPS Priority Mail). If you choose to have your tile delivered via an Express
service, you forfeit your right to replacements.
We recommend that our products are installed as soon as possible upon receipt to avoid any potential
issues.
Once installed, our products are expected to last a lifetime, but we cannot guarantee this and we will
not be held liable for damage or defects due to poor installation; general wear, tear and mis-use; or
natural/unnatural disaster.
We recommend installation is always completed by a professional certified installer who follows
industry standard installation guidance. We cannot be held liable for the following:
- Poor installation methods (including but not limited to cutting);
- Poor installation materials/tools (including but not limited to cutting tools);
- Poor preparation of installation areas (including but not limited to not using appropriate
preparation methods for wet areas);
- Installation in unsuitable areas;
- Installation of PEI Rating 0 (wall tile only) tiles on floors;
- Installation completed by a non-certified installer;
- Any other errors made during installation;
- Any other mis-use of the tile.