Warranty

“Dull” knives and/or knives claimed to be “unsharpenable”: Regular and proper use of a honing steel
(or similar device) and periodic professional sharpenings are essential steps in long-term edge maintenance.
We can assure you that a WÜSTHOF knife whose edge has not been maintained on a regular basis (honing) will
eventually become dull and unusable. Once the edge has reached this point, only the services of a qualified sharpening
professional (using the proper equipment) will restore the “factory edge.” Afterward, the regular use of the honing steel
will once again become effective. Contact our Customer Service Department at 800-289-9878 and we will do our best to
direct you to a reputable sharpening service in your area.
Sharpening steel is “worn out”:
A sharpening (honing) steel is essentially a file that keeps the microscopic
“teeth” of the knife’s cutting edge in the proper 20-degree alignment. The shaft of the honing steel has ridges that run its
entire length. With regular use, these ridges will eventually wear down. Therefore, your honing steel does in fact have a
lifetime. It should be replaced when the shaft has become smooth and shiny. Since the shaft of the honing steel is
magnetized, you will increase its effective life by wiping it down after each use and keeping the ridges free of the
microscopic “shavings” that cling to it.
If after reviewing these F.A.Q.’s you should require further clarification or have a particular problem that was not
addressed above, please contact our Customer Service Department at 800-289-9878, Mon – Fri, 9:00 AM to
5:00 PM EST.
If after reviewing the above F.A.Q.’s you have concluded that you need to return your product to us, please return your
item(s) to us as follows:
WÜSTHOF-TRIDENT OF AMERICA, INC.
ATTN: CONSUMER RETURNS
333 S Highland Avenue, P.O. BOX 390
Briarcliff Manor, NY 10510
PLEASE INCLUDE A COPY OF THIS LETTER WITH YOUR RETURN.
PLEASE BE SURE TO INCLUDE A FULL RETURN STREET ADDRESS (NO PO BOXES, THANK YOU) &
DAYTIME PHONE NUMBER.
KINDLY WRAP THE BLADES IN PAPER OR BUBBLE WRAP AND SECURE WITH A RUBBER BAND.
NO TAPE PLEASE.
PLEASE INSURE THE SECURELY PACKED PARCEL AND PLEASE KEEP A RECORD OF YOUR
SHIPMENT.
Once again, you have our apologies for any inconvenience. Our goal is your complete satisfaction with our product.
Thank you.
WÜSTHOF-TRIDENT OF AMERICA, INC.
* Light repairs ONLY if possible and at our option.
** Replacements may be made with similar items of equal value, also at our option.
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