User's Manual

Chapter 27 Troubleshooting 221
4 Turn the Device off and on.
5 If the problem continues, contact the vendor.
27.3 Device Access and Login
 I forgot the IP address for the Device.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the Device by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the Device (it depends on the network), so enter this IP address
in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page 12.
 I forgot the password.
1 The default admin password is 1234 and the default user password is 1234.
2 If you can’t remember the password, you have to reset the device to its factory defaults. See Section
1.6 on page 12.
 I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section on page 97), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
4 Reset the device to its factory defaults, and try to access the Device with the default IP address. See
Section 1.6 on page 12.
5 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.