User's Manual

Chapter 32 Troubleshooting 222
4 If you are trying to access the Internet wirelessly, make sure you have enabled the wireless LAN by
the Wifi/WPS button or the Network Setting > Wireless > General screen.
5 Disconnect all the cables from your device, and follow the directions in Section 1.2 on page 9. again.
6 If the problem continues, contact your ISP.
 I cannot access the Internet anymore. I had access to the Internet (with the Router), but my
Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 1.3
on page 11.
2 Turn the Router off and on.
3 If the problem continues, contact your ISP.
 The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.3 on page 11. If
the Router is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
2 Turn the Router off and on.
3 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you
might consider raising or lowering the priority for some applications.
32.5 Wireless Internet Access
 What factors may cause intermittent or unstabled wireless connection? How can I solve
this problem?
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless
devices.