Instruction manual

22 Technical Support: [e-mail] US: [phone] EU: [phone]
LAN CONTROL AND TROUBLESHOOTING
UP denotes ON.
EDID Switches that are marked in grey indicate the
switch can be in any position.
Before copying output port EDID, ensure the matrix
port is connected to a display - EDID copy will fail
without connection to output device.
Matrix must be restarted for changes to DIP switch
to take effect.
ii) Copying Output Port EDID
Example: To copy EDID from an HDMI display connected
to matrix output port 1 to input port 2:
Set the EDID DIP switch to 000X ("X" position is
unimportant for the setting), as per setting below.
Reboot the matrix.
Press the selection buttons on the matrix front panel
to select input port 2 on output port 1 > the number LED
number indicator will blink to confirm action.
Press and hold the Enter button for approximately
five seconds until the message CPY OK is displayed to
confirm EDID copy is successful.
NOTE
To apply EDID of the other HDMI displays to all
the input ports, set the EDID DIP switch to the required
position and reboot the matrix for the setting to take
effect.
Output port EDID can also be copied to input ports
using the COM Control software.
See EDID Settings for details.
WyreStorm MX-0808-PP-POH-4K is fully compatible with
all market leading control systems with full integration
protocols available for Enado, AMX, Control 4, Crestron
and RTI.
Generally, the majority of HD distribution installation
issues are either caused by minor connection
errors, communication problems between devices,
or when the transmission of high signal bandwidth
is attempted using insufficient cable.
Should you encounter any technical difficulties
when installing and configuring the matrix, we
are confident solutions can be found by working
through the following troubleshooting checklist
before seeking alternative technical support.
No Picture or Poor Quality Picture
1) Power – are the HDBaseT receivers showing power?
All units should be powered either by the matrix or an
optional external power supply in cases where PoH does
not function.
NOTE Display receivers do not need to be
independently powered if part of an HDBaseT PoH
extender set or MX-PP-POH Matrix solution.
Are all sources definitely powered and firmly connected?
2) If possible, always use test equipment prior to
installation and to troubleshoot any problems.
3) Distance – Is the cable too long for the signal to be
transmitted effectively? The HDBaseT classification used
within the transmitters and receivers allow transmission
of 1080p up to 100m/328ft and 4K up to 70m/230ft
so make sure the cable distance matches the project
requirements and is well within the maximum transmission
distance of the signal.
NOTE If approaching the limits of the transmission
capabilities, transmission should be extended by
using another extender set to ensure the signal
reaches its destination effectively.
4) Cable Joins – Joins in the cable run or RJ45
connectors can impact on signal strength, resulting in
reduced transmission that may manifest itself in incorrect
picture quality, picture dropping out or a complete lack of
picture
5) Cable Choice and Signal Reduction – Are stranded
patch leads being used as interconnects between patch
14. Troubleshooting
Default EDID Setting
Copies HDMI display EDID to
the selected input port
1 2 3 4
ON DIP
1
2
3
4
5
6
13. LAN Control