Instruction manual

24 Technical Support: [e-mail] US: [phone] EU: [phone]
FAQ
NOTE Occasionally with some sources, the device
settings allow the specification of audio output
through a TV or an HDMI port. If using an AV
receiver, check the HDMI output option is selected.
3) Do all the local sources work through the AV
receiver?
Check the operation of each source individually.
Bandwidth
1) If using a graphics-based source (such as a PC/Mac/
media server), make sure the source resolution is set to
a maximum of 4096x2160p 30Hz. Higher resolutions
available for graphics-based systems require higher
bandwidth that may affect transmission of signals as well
as incompatibility with devices.
IR
1) Check emitters at the IR TX transmitter end
and receivers at the IR RX receiver end – are they
connected to the correct ports on the matrix and display
receiver.
2) Is the emitter correctly positioned on the source?
Fix the emitter directly over the infrared sensor of the
source and attach using the adhesive backing.
NOTE Locate the infrared source sensor by using
a flashlight to find the sensor within the facia of the
source display. If necessary, secure the emitter over
the sensor with a small amount of contact adhesive.
3) Is the remote handset powered and sending a
signal? IR is invisible to the naked eye, so use a digital
camera/ phone camera to check the remote signal – point
the camera at the remote control when pressing a button.
The remote transmitter can be seen flashing to indicate a
signal being sent. Replace batteries if flashing is not seen
on the digital camera screen.
4) UTP Termination Issues – ensure cables and
RJ45 terminations are correct and in good condition at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
5) Are WyreStorm emitters and receivers being
used? The use of third party products/magic eyes may
not be compatible. Always use WyreStorm components
included with your purchase or check compatibility of third
party control systems with your WyreStorm dealer.
6) IR dropout issues - these can be due to exterior
influences emitting infrared radiation that can interrupt IR
signals. Ensure emitters and receivers are away from the
following causes of IR interference.
• Direct sunlight, Fluorescent lighting (on cold start up)
• Halogen lighting
• Plasma screens
If problems persist, swap out the IR emitters and receivers
to rule out faults with the units themselves. Use emitters
you know are fully operational to test working condition.
Reactivate the IR call-back function on your matrix
and swap IR ports on the matrix to rule out a fault with
thematrix or connection ports.
Should IR remain unresponsive, turn off and disconnect
all cables from the matrix and reconnect zones one at a
time to assess if one location in particular is the problem.
If so, run new cables directly to the display – if this fixes
the problem, it is likely that electromagnetic interference /
damage to the cable somewhere along the run is causing
the IR signal to drop out. Investigate and remove EM
interference from the run or replace damaged UTP cable.
Cat5e or 6?
While our equipment is tested and graded to Cat5e
cable standard; tests have shown that better results
are achieved when using Cat6 cable. The lower AWG
(American Wire Gauge) uses thicker copper cores ensure
better signal transfer/Transmission rates. Newly installed
cabling should always conform to Part P Regulation and
BS 7671 (17th Edition), and should be terminated to 568B
standard.
Can I use a single Cat 5e/Cat 6 cable?
HDBaseT technology only requires a single cable; all
features associated with twin cable are supported with
the added benefit of RS232 control and Ethernet on
100m/328ft HDBaseT products, with 70m/230ft HDBaseT
products removing Ethernet passthrough functionality.
How far can the signal travel?
Under perfect transmission conditions our HDBaseT
receivers will operate at 50m, 70m or 100m (@1080p)
depending on the model used. Perfect conditions means
no electrical interference, straight cable runs with no
bends or kinks and no patch panels or wall outlets.
15. FAQ