Instruction manual

18
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FAQ’S
5) UTP Termination Issues - swap cables over at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
6) Are you using WyreStorm emitters and receivers?
The use of third party products/magic eyes may not be
compatible. Always use WyreStorm components included
with your purchase or check compatibility of third party
control systems with your WyreStorm dealer.
7) If problems persist, swap out the IR emitters and
receivers to rule out faults with the units themselves. Use
emitters you know are fully operational to test working
condition.
8) Reactivate the IR callback function on your matrix and
swap IR ports on the matrix to rule out a fault with the
matrix or connection ports.
9) Should IR remain unresponsive, turn off and
disconnectall cables from the matrix and reconnect zones
one at a time to assess if one location in particular is the
problem. If so, run new cables directly to the display – if
this fixes the problem, it is likely that electromagnetic
interference /damage to the cable somewhere along the
run is causing the IR signal to drop out. Investigate and
remove EM interference from the run or replace damaged
UTP cable.
12. FAQ’s
5e or 6?
While our equipment is tested and graded to Cat 5e
cable standard; tests have shown that better results
are achieved when using Cat6 cable. The lower gauge,
thicker copper cores ensure better signal transfer.
Newly installed cabling should always conform to Part P
Regulation and BS 7671 (17th Edition), and should be
terminated to 568B standard
Can I use a single Cat 5e cable?
Although conventional transmission is considered to be
two Cat5e cables, it is possible to send the signal down
a single cable if necessary. All of our pro-matrix switches
and UTP splitters support single UTP mode, however in
this mode IR control of sources and matrix switching is
not possible.
However using HDBaseT transmission; all of the twin
cable features are supported with the added benefit of
Ethernet and RS232 control.
How far can the signal travel?
Under perfect transmission conditions Class B HDBaseT
transmissions of 1080p video are capable of distances
up to 70m/230ft. Perfect conditions mean no electrical
interference, straight cable runs with no bends or kinks
and no patch panels or wall outlets. If some of the
above are factors in your installation then signal strength
and bandwidth can be compromised. If a cable run is
reaching the upper limit of the receivers’ capabilities,
then the signal can be boosted by way of an extender
set (TX & RX) or by simply using an in-line repeater. Our
transmission signals can be repeated up to 7 times
(700m) using HDBaseT technology.
What about 3D?
All of our matrix switches and most of our extender
products will pass-through a 3D Blu-ray signal. Coax
extender sets do not support frame sequential 3D (Blu-
ray), but will still pass-through interlaced stereo-scopic 3D
(Satellite etc.)
How do I control the sources?
Most of our HDMI distribution products support some
kind of IR pass-through from point-to-point extender sets
to pro and HDBaseT matrices. Most of the range now
supports wideband IR meaning it is compatible with any
IR device available on the market. Our Pro and HDBaseT
matrix range (Cat 5e) has IR pass-through from each of
the outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
IR would be routed only to the applicable source.
Do I need power at the TV end?
Yes. Our HD display adaptors require a 5v power supply
at the TV end to operate. It’s important that these are
powered locally and do not receive remote power from
the rack as there can be issues resulting from voltage
drop along the length of cable.
Are WyreStorm products compatible with
HDMI 1.4?
HDMI 1.4 refers to a list of ‘features’ that a device is
capable of supporting, including Ethernet channel, return
audio channel, 3D etc. Due to the continuously evolving
nature of the technology, HDMI Licensing LLC have now
decided to simplify terminology by testing and referring to
cable in terms of STANDARD or HIGH-SPEED rather than
in generations 1.3, 1.4 etc.
• STANDARD (or “category 1”) HDMI cables perform
at speeds of 75Mhz or up to 6.75Gbps, which is the
equivalent to a 720p/1080i signal.
• All WyreStorm equipment support HIGH-SPEED (or
“category 2”) HDMI cables that have been tested to