User's Manual

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4. Re-power the gateway
The gateway does not
show up in the
XanAssist list
1. Ensure that the gateway has an active internet
connection. The LAN and SERVICE indicator
should be green.
2. Verify the computer that you are running
XanAssist from has an active network
connection and is on the same network as the
gateway
3. Press F5 in the XanAssist application to refresh
the list
Events from the
gateway do not show
the proper date and
time
1. Be sure you have the proper time and date
configured on the gateway. Log into the
gateway admin and select the system tab.
2. The gateway does not automatically adjust to
daylight savings time. You will need to manual
adjust the time .
FAQ’s
Do I need a Xanboo subscription in order to use the gateway?
Yes, you need to register with Xanboo before you can use the gateway
What types of devices can I use with the gateway?
You can use any Xanboo enabled device. Currently we have cameras, video messengers,
contact sensors, power sensors, acoustic sensors, and water sensors. New product
offerings are being added regularly.
How many devices can I register with my gateway?
You can have 3 wired cameras, 6 wireless cameras and up to eight wireless sensors or
controls.
How far can the gateway be from the wireless devices?
Operation conditions may vary according to environmental conditions. Typical range
will be from 60-100.
Can other Xanboo users control my gateway or devices?
No, each gateway can control only the devices it “registered” during the discovery
process. Additionally, all internet communications between the gateway and the
application servers are performed over a secure encrypted channel.
Can the gateway control the wireless devices through walls?