by XPower Powerpack 400 PLUS and 400R by Owner's Guide
About Xantrex Xantrex Technology Inc. is a world-leading supplier of advanced power electronics and controls with products from 50 watt mobile units to one MW utility-scale systems for wind, solar, batteries, fuel cells, microturbines, and backup power applications in both grid-connected and stand-alone systems. Xantrex products include inverters, battery chargers, programmable power supplies, and variable speed drives that convert, supply, control, clean, and distribute electrical power.
About This Guide Purpose The purpose of this Owner’s Guide is to provide explanations and procedures for installing, operating, maintaining, and troubleshooting the XPower Powerpack 400 Plus and XPower Powerpack 400R. The Guide provides safety guidelines, detailed planning and setup information, as well as information about operating and troubleshooting the unit. Conventions Used The following conventions are used in this guide.
About This Guide Important: These notes describe an important action item or an item that you must pay attention to. Note: These notes describe additional information which may add to your understanding of how to use the product. References to XPower Powerpack In this guide, both the XPower Powerpack 400 Plus and the XPower Powerpack 400R (with radio and air compressor) are referred to as XPower Powerpack when the information applies to both models.
Important Safety Instructions The XPower Powerpack 400 Plus and XPower Powerpack 400R generate a type of AC power similar to a normal household wall outlet. Operating the XPower Powerpack incorrectly or misusing it may damage the equipment or create hazardous conditions for the user. Important: Before using your XPower Powerpack 400 Plus and XPower Powerpack 400R, be sure to read and save these safety instructions. Warnings and Cautions WARNING: Shock hazard. Keep away from children.
Important Safety Instructions CAUTION Do not expose the XPower Powerpack to temperatures over 104 °F (40 °C). - WARNING: Explosion hazard Do not use this product where there are flammable fumes or gases, such as in the bilge of a gasoline- powered boat, or near propane tanks. Do not use this product in an enclosure containing automotive-type lead acid batteries.
Important Safety Instructions WARNING: Fire hazard The jump-start feature is designed for short term operation only— less than 4 seconds. Operating the jump-start feature for more than 4 seconds may cause damage to the unit. Allow the XPower Powerpack to cool down for at least 3 minutes after each jumpstart.
Important Safety Instructions Precautions When Working With Batteries WARNING: Explosion and fire hazard 1. Follow all instructions published by the battery manufacturer and the manufacturer of the equipment in which the battery is installed. 2. Make sure the area around the battery is well-ventilated. 3. Never smoke or allow a spark or flame in vicinity of the engine or batteries. 4.
Important Safety Instructions 10. If battery acid contacts skin or clothing, wash immediately with soap and water. If acid enters your eyes, immediately flood them with running cold water for at least twenty minutes and get medical attention immediately. 11. Keep a supply of baking soda on hand in the area of the batteries. Baking soda neutralizes lead-acid battery electrolyte.
Important Safety Instructions Precautions for Using Rechargeable Appliances CAUTION The output of the inverter is non-sinusoidal. Most rechargeable battery-operated equipment uses a separate charger or transformer that is plugged into an AC receptacle and produces a low voltage charging output. Some chargers for rechargeable batteries can be damaged if connected to the XPower Powerpack 400 Plus and XPower Powerpack 400R.
Contents Important Safety Instructions Warnings and Cautions - - - - - - - - - - - - - - - - - - - - - - - - - - - - iii Precautions When Working With Batteries- - - - - - - - - - - - - - - vi Precautions for Using Rechargeable Appliances - - - - - - - - - - viii 1 Introduction About the XPower Powerpack - - - - - - - - - - - - - - - - - - - - - Comprehensive Protection - - - - - - - - - - - - - - - - - - - - - - - - Automatic overload- - - - - - - - - - - - - - - - - - - - - - - - - - Overheating - - - -
3 Operation Operating Conditions and Guidelines - - - - - - - - - - - - - - - - - 3–1 Choosing a Location - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–2 Using XPower Powerpack for the First Time - - - - - - - - - - - - 3–3 Recharging with the AC Charger - - - - - - - - - - - - - - - - - - - - 3–3 Using the light - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–4 Operating AC Appliances - - - - - - - - - - - - - - - - - - - - - - - - - 3–4 Understanding AC Appliances - - -
Obtaining a Replacement Battery - - - - - - - - - - - - - - - - - 4–7 Replacing the Battery - - - - - - - - - - - - - - - - - - - - - - - - - 4–7 Replacing the Incandescent Light - - - - - - - - - - - - - - - - - - - - 4–9 Replacing the External Fuse - - - - - - - - - - - - - - - - - - - - - - - -4–10 5 Troubleshooting Common Problems - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Buzz in Audio Equipment - - - - - - - - - - - - - - - - - - - - - Television Interference - - - - - - - - - - - - -
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1 Introduction About the XPower Powerpack Easy-to-use and designed for years of reliable service, the XPower Powerpack can run many AC appliances and 12 V DC appliances whenever you need power for work or play, at home or on the road. XPower Powerpack: • Powers 115 V AC appliances • Powers 12 V DC appliances • Jump-starts vehicle engines • Provides lighting for emergency use • Inflates tires and small sports equipment with a 250 psi air compressor.
Introduction Overheating The XPower Powerpack is protected from overheating. If the inverter exceeds a safe temperature, power to the AC Outlet automatically shuts off. Low Battery Protection Low battery protection protects the internal battery from excessive discharge and possible damage. When the AC Outlet ON/OFF switch is turned on, an audible alarm alerts you when the internal battery is nearly discharged (11.0 V DC) and the unit turns off at 10.5 V DC.
2 Features Chapter 2 describes the main features of the XPower Powerpack. We recommend that you familiarize yourself with these features before operating the unit. Materials List Your XPower Powerpack package includes these items: ❐ XPower Powerpack 400 Plus or XPower Powerpack 400R ❐ Owner’s Guide ❐ AC charger ❐ DC charging cable ❐ Jump-start cables ❐ Accessory bag ❐ Two nozzle adaptors for the compressor ❐ One sports needle adaptor for the compressor.
Features XPower Powerpack Features Front Panel Detail 7 8 6 5 4 3 1 2 XPower Powerpack Features Feature 2-2 Description 1 DC Power Socket can: • Power 12 V DC auto, RV or marine appliances • Recharge XPower Powerpack from a 12 V outlet in a vehicle using the DC Charging Cable. 2 2 AC Outlets are standard 3-prong outlets supplying 120 V AC power for running an AC appliance. 3 AC Outlet ON/OFF switch illuminates when the switch is turned on.
XPower Powerpack Features Feature Description 5 Charging Status light illuminates when the XPower Powerpack is in Charging Status mode (i.e. AC Charger is connected to the inverter’s Charger Input Socket and plugged into the household 120 V AC outlet). 6 Battery Charge % light illuminates (green) when Battery Charge information is displayed on the Digital Display. 7 Output Power (W) light illuminates (green) when Output Power information is displayed on the Digital Display.
Features How to... Monitor Battery Charging status Check Battery Charge status 2-4 Required Condition Required Action Note Inverter’s ON/OFF switch is turned to OFF; All appliances must be disconnected from the AC and DC power outlets; The ON/OFF switch of the incandescent light must be turned to OFF; The AC charger must be plugged into the Powerpack’s Charger Input Socket and also in to a household AC outlet. No action required.
XPower Powerpack Features Rear Panel Detail (XPower Powerpack 400R only) 1 2 3 4 5 6 7 8 12 11 10 9 Feature Description 1 FM antenna 2 Frequency indicator light 3 Power OFF button 4 Time set button 5 Tuning dial 6 Hours set button 7 Minutes set button 8 Volume dial 9 Alarm set button 10 Alarm clock ON/OFF button 11 AM band button/ON 12 FM band button/ON 975-0162-01-01 2-5
Features Radio Operation How to... Required Condition Listen to the radio Required Action Note Press the AM band button (11) or the FM band button (12). To turn off the radio, press the power OFF button (3). When radio is on, the station frequency is displayed. When radio is off, the time is displayed. Set the clock Turn off the radio to show the time. To adjust hour, press and hold Time Set button (4), and press hours set button (6).
XPower Powerpack Features Air Compressor 2 1 3 Feature Description 1 ON/OFF 2 Pressure gauge shows the PSI (lb./in2) 3 Valve connector with connector hose switch turns the compressor unit on and off. Nozzle Adaptor Compartment is integrated into AC charger compartment.
Features Left Side View 1 2 3 4 Feature 2-8 Description 1 5 W incandescent light illuminates for about 30 hours when the battery is fully charged. 2 Light ON/OFF Switch (400 Plus) Light ON/OFF/Pulse Switch (400R) 3 Jump-Start Cable Port supplies high power DC current. The cables connect to the Jump-Start Cable Port when jump-starting a vehicle’s battery or when connecting an external battery to the XPower Powerpack.
XPower Powerpack Features Storage Compartment 3 4 5 2 1 6 XPower Powerpack 400R shown Feature 975-0162-01-01 Description 1 AC Charger lets you recharge the XPower Powerpack from a standard AC wall outlet and can only be used to recharge the internal battery of the XPower Powerpack. Can be stored in AC charger compartment. 2 Charger Input Socket for use with the AC Charger supplied (see 1). 3 External Replaceable Fuse is rated at 250 A, 32 V. Located behind fuse cover.
Features Accessories 2 1 3 4 Feature 1 Red emergency light cover stored in the rear compartment (400R only). This cover can turn the 5 W incandescent light into a red “emergency” light when placed over the existing clear lens. 2 Detachable heavy-duty jump-start cables 3 DC Charging Cable lets you recharge the XPower Powerpack from a 12 V system in a car, SUV, RV or a boat. This can be stored in the storage compartment.
3 Operation Chapter 3 explains how to operate the XPower Powerpack efficiently. This chapter covers: • Recharging the XPower Powerpack for first time use • Using the built in light • Operating AC appliances and 12 V DC appliances • Jump-starting a vehicle’s engine • Connecting to an external battery for additional run time • Using the compressor. Operating Conditions and Guidelines CAUTION Read all operating instructions before operating the XPower Powerpack.
Operation Choosing a Location WARNING: Fire or explosion The XPower Powerpack contains components that tend to produce arcs or sparks. To prevent fire or explosion, do not operate the XPower Powerpack in compartments containing batteries or flammable materials, or in locations that require ignition-protected equipment. The XPower Powerpack should be operated only in locations that meet these requirements: : Dry Do not allow water or other liquids to drop or splash on the XPower Powerpack.
Using XPower Powerpack for the First Time Using XPower Powerpack for the First Time n Important: Prior to operating your AC appliance or 12 V DC appliance, ensure that the battery of the XPower Powerpack is fully charged. If the battery has been fully discharged, recharging with the AC Charger may take up to 35 hours.
Operation Important: If you keep the XPower Powerpack in storage, the battery will discharge over time. Remember to recharge the battery every three months to keep the XPower Powerpack operational. Note: Once fully charged, the charging current automatically reduces to a maintenance charge mode, and the XPower Powerpack may be left permanently connected to the AC Charger.
Operating AC Appliances Run Time on Typical AC Appliances Note: The fewer watts an AC appliance uses, the longer the XPower Powerpack will operate before recharging is required. Typical AC appliances that can be used on the XPower Powerpack are listed in Table 3-1.
Operation Trouble Appliances t CAUTION The output of the Powerpack’s inverter is non-sinusoidal. Some equipment may be damaged by the inverter’s modified sine wave output (non-sinusoidal). Some appliances, including the types listed below, may be damaged if they are connected to the inverter: • Electronics that modulate RF (radio frequency) signals on the AC line will not work and may be damaged. • Speed controllers found in some fans, power tools, kitchen appliances, and other loads may be damaged.
Operating AC Appliances To operate an AC appliance: 1. Open the protective covering on the right side of the XPower Powerpack. Turn the AC Outlet ON/OFF switch to the ON position. The switch illuminates to indicate AC power is available at the AC Outlets. 2. Plug the AC appliance into one of the AC Outlets and turn the appliance on. XPower Powerpack will operate most devices rated up to 320 W. 3. Recharge the XPower Powerpack as soon as possible after each use.
Operation Operating 12 V DC Appliances The XPower Powerpack can operate 12 V DC auto, RV, marine, or other portable appliances that draw 12 A or less from a 12 V DC power outlet or from a vehicle’s lighter socket. CAUTION Equipment damage The DC Power Socket does not automatically switch off when the internal battery is discharged.
Operating 12 V DC Appliances Typical 12 V DC appliances that can be used on the XPower Powerpack are listed in Table 3-2. Table 3-2 12 V DC Appliances and Run Times 12 V DC Appliance Wattsa Hoursb 5 W incandescent light (built into the unit) 5 30 Cellular telephonec 6 30 Portable Cooler 30 4 a. Represents actual power consumption as measured on sample appliances. b. Operating times assume a fully charged 20 Ah battery and may vary based on model or brand of appliance. c.
Operation Jump-Starting a Vehicle’s Engine You can use the XPower Powerpack to jump-start a vehicle or boat engine that has a 12 V starting battery using the supplied Jump-Start cables. WARNING: Fire hazard Never allow cables’ red and black clamps to touch each other or another common metal conductor. This could cause damage to the unit and/or create a sparking/explosion hazard. Always disconnect the clamps for the unit after use and clip the plastic guard over the jump-start cable port.
Jump-Starting a Vehicle’s Engine 4. Connect the cables to the Jump-Start Cable Port on the left side of the XPower Powerpack. 5. Position the XPower Powerpack on a flat, stable surface near the battery and away from all moving parts of the engine. 6. Connect the red positive (+) clip of the cables to the positive (+) terminal of the engine battery. The battery’s positive terminal is usually larger in diameter than the negative terminal.
Operation Using the Air Compressor WARNING: Fire hazard The compressor is designed for short term operation only. Operating the compressor over an extended period of time will cause the compressor unit to overheat, which could lead to fire. Allow the compressor to cool down for 10 minutes after each 10 minutes of continuous operation. WARNING: Fire hazard Do not leave the compressor unattended while in operation. Keep out of reach of children.
Using the Air Compressor WARNING: Risk of personal injury or damage to equipment Never leave the compressor unattended once it has switched itself off due to overheating. It will turn on again and continue inflating when its internal temperature drops. Turn the compressor OFF at the power switch after each use or any time the compressor turns off automatically.
Operation CAUTION If the pressure gauge on the compressor indicates more than twice the recommended pressure for the object you are inflating, and you have only started to inflate the object, the valve connector is incorrectly connected to the valve stem. This may damage the XPower Powerpack. Remove and reattach the valve connector to the valve stem. To inflate your vehicle, motorcycle, or bicycle tires: 1.
Using the Radio: XPower Powerpack 400R CAUTION The XPower Powerpack cannot be used to inflate large capacity inflatables such as float tubes, large air mattresses, and inflatable boats. These types of products require extended inflating times which may damage the compressor. To inflate small sports equipment: 1. Place the valve connector fully on or into the valve receptacle on the item. Go to Step 4. OR If necessary, use a supplied nozzle adaptor. 2.
Operation Power Draw The AM/FM radio on the back panel is powered by the internal battery in the XPower Powerpack 400R. When turned on, the radio draws 30 mA, allowing you to use the radio for more than one month when the XPower Powerpack 400R is fully charged. Listening to the AM Band Due to signal interference, you cannot listen to the AM band while using the XPower Powerpack 400R to operate an AC appliance.
Connecting to an External Battery WARNING: Acid spills Use a sealed, non-spillable battery for indoor use. Common auto and marine batteries are not suitable for indoor use unless their fumes are vented outdoors. Common auto and marine batteries contain acid, which is hazardous if spilled. Wear eye protection and protective clothing when connecting the XPower Powerpack to an external battery. To connect the XPower Powerpack to an external battery using the jump-start cables: 1.
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4 Maintenance Chapter 4 provides information on maintaining your internal battery, recharging options for the internal battery, and replacing user-replaceable parts. Routine maintenance is required to keep your XPower Powerpack operating properly. Occasionally clean the exterior of the unit with a damp cloth to remove the accumulated dust and dirt. WARNING: Shock hazard Disconnect all sources of AC power and DC power before performing any type of maintenance.
Maintenance CAUTION Do not attempt to recharge the XPower Powerpack battery if it is frozen. Gradually warm the frozen battery to 32 °F (0 °C) before recharging. Recharging the XPower Powerpack Battery To check the battery’s charge level, press the Display Function button. Note: Battery Charge (%) status is only accurate when the XPower Powerpack has been disconnected from all appliances and all charging sources for fifteen minutes.
Recharging the XPower Powerpack Battery To recharge with the AC Charger: 1. Disconnect any 12 V DC appliance and turn the light switch to OFF. 2. Turn the AC Outlet ON/OFF switch to OFF. 3. Plug the AC Charger into a standard AC wall outlet. 4. Insert the AC Charger cable end into the Charger Input Socket located in the charger storage compartment. 5. While the XPower Powerpack is recharging, the green Charging Status light is flashing.
Maintenance WARNING: Fire and explosion hazard Do not use this recharging method if your vehicle has abnormally high voltage electrical systems that operate above 15 V DC. This may lead to accumulations of hydrogen, causing exposure to fire and explosion hazard. CAUTION Do not operate AC or DC appliances while the XPower Powerpack is being recharged with the DC Charging Cable from your vehicle. To recharge the XPower Powerpack while you drive using the DC Charging Cable: 1.
Recharging the XPower Powerpack Battery Recharging with a Generator’s Regulated 12 V DC Outlet WARNING: Fire and explosion hazard The generator output must be intended for battery charging and have an output of 15 V or less. An unregulated output or one that exceeds 15 V DC can damage the battery. This may lead to accumulations of hydrogen, causing exposure to fire and explosion hazard.
Maintenance Recharging From a Solar Panel Small, unregulated 12 V solar panels rated to produce a maximum of 2.5 A (or 30 W) can be used to charge the XPower Powerpack through the Charger Input Socket. You will need to purchase a standard 5.5 mm OD × 2.5 mm (0.217" × 0.10") ID DC Coaxial (barrel type) connector to mate with the Charger Input Socket. To recharge with a solar panel: 1. Connect the solar panel’s red positive (+) wire to the coaxial plug’s inner contact. 2.
Replacing the Internal Battery CAUTION Discharging the internal battery below 10.0 V will damage the battery and shorten its life. Obtaining a Replacement Battery Replacement batteries are available from stores that specialize in and have a selection of lead acid, AGM (Absorbed Glass Mat) batteries.
Maintenance • • Turn off the AC Outlet ON/OFF switch and turn off the light switch. Remove the jump-start cables. WARNING If you do not know how to safely remove and install batteries, have this task performed by a qualified service technician. WARNING: Fire hazard When installing the replacement battery, make sure the battery polarity is correct. Reverse polarity will damage the XPower Powerpack and could cause serious injury. To replace the battery: 1.
Replacing the Incandescent Light 5. Securely fasten the bolt and washer that holds the red positive (+) cable to the positive (+) battery terminal and the black negative (–) cable to the negative (–) battery terminal. 6. Do not overtighten the bolt. Consult the battery manufacturer for torque specifications. 7. On the XPower Powerpack, replace the battery cover and the four fasteners. 8. Dispose of the old battery in an environmentally responsible manner.
Maintenance Replacing the External Fuse The replacement fuse must be rated at 250 A, 32 V DC. See page 2–9 for a diagram. To replace the external fuse: 1. Remove the fuse cover. 2. Unscrew the two bolts on the fuse. 3. Replace the fuse. Ensure that the replacement fuse is rated at 250 A, 32 V DC and is of the same type. 4. Tighten the fuse with the two bolts. 5. Replace the fuse cover.
5 Troubleshooting Troubleshooting will help you identify the common problems than can occur with the XPower Powerpack. Read this chapter before calling Customer Service. If you cannot solve the problem with the XPower Powerpack, record the information asked for on “Information About Your System” on page B–8 and then call Customer Service at 1-800-394-0440.
Troubleshooting • Try a different TV. Different models vary considerably in their susceptibility to interference. Troubleshooting Reference WARNING: Electric shock hazard Do not remove the cover of the XPower Powerpack or disassemble the XPower Powerpack except to replace the internal battery or 250 A fuse. The XPower Powerpack does not contain any internal user-serviceable parts and attempting to service the unit yourself could result in electrical shock or burn.
Troubleshooting Reference Table 5-1 Troubleshooting reference Problem Possible Cause AC appliance will not operate; audible alarm is sounding. Battery has discharged Turn the AC Outlet ON/OFF switch to 10.5 V. off and recharge the XPower Powerpack. Overtemperature shutdown Turn off the AC Outlet ON/OFF Inverter has overheated due to poor switch, and let the XPower ventilation or Powerpack cool down. excessively warm environmental conditions.
Troubleshooting Table 5-1 Troubleshooting reference Problem Possible Cause Solution Measured AC output voltage is too low. Use of an average-reading AC voltmeter to read output voltage. The modified sine wave (MSW) output of the XPower Powerpack requires a true RMS reading meter, such as the Fluke 87 series, for accurate measurement. Battery is almost fully discharged. Press Display Function button to verify battery status and recharge the XPower Powerpack as necessary.
Troubleshooting Reference Table 5-1 Troubleshooting reference Problem Possible Cause Solution Green Charging Status light is still flashing and hasn’t changed to steady after 50 hours of charging. The voltage at the AC wall outlet is less than 120 V AC. Use AC wall outlet that supplies 120 V AC. The compressor runs but won’t inflate. The valve connector may not be securely placed on the valve stem. Check that the valve connector is securely placed on the valve stem before closing the thumb latch.
Troubleshooting Table 5-1 Troubleshooting reference Problem Possible Cause Solution The engine being jumpstarted will not start. XPower Powerpack battery is not fully charged. Recharge the XPower Powerpack battery. The engine condition is poor. Have the engine serviced. External fuse (250 A) is blown. Replace 250 A, 32 V fuse with same type and ratings. The engine start capacity exceeds the XPower Powerpack jump-start capability. External fuse (250 A) The battery is blown.
A Specifications Electrical Specifications \ 12 V DC Section Internal battery type sealed, AGM (Absorbed Glass Mat) lead acid Internal battery voltage (nominal) 12 V DC Internal battery capacity (minimum) 20 Ah Internal battery CCA rating 200 CCA DC Power Socket (maximum continuous load) 12 A with automatic reset Built-in incandescent light (replaceable) 5 W bulb Jump-start cable port 50 A Jump-start fuse (external—user replaceable, replacement part # 066-0191) 250 A A-1
Specifications AC Power Section Output power • Continuous output power • Five minute AC output power • AC output surge capacity 320 W 400 W 600 W Output voltage 115 ± 10 V AC RMS Output frequency 60 Hz ± 4 Hz Output wave form modified sinewave No load current draw <0.20 A DC Input voltage range 10.5 to 15.0 V DC Low battery alarm 11.0 V DC Low battery shutdown 10.
Physical Specifications Air Compressor Pressure 250 PSI (lb./in2) Radio (XPower Powerpack 400R only) AM Frequency 526–1606 KHz FM Frequency 87-105 MHz Accessories Jump-start cables (replacement part # 449-0207-01-01) 24" (0.
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B Warranty and Product Information Appendix B contains the warranty for your XPower Powerpack 400 Plus and XPower Powerpack 400R as well as instructions for returning the product for servicing. Appendix B also has a form where you can record information, “Information About Your System” on page B–8, in case you need to contact Customer Service.
Warranty What does this warranty cover? This Limited Warranty is provided by Xantrex Technology, Inc. ("Xantrex") and covers defects in workmanship and materials in your XPower Powerpack 400 Plus and XPower Powerpack 400R. This warranty lasts for a Warranty Period of 6 months from the date of purchase at point of sale to you, the original end user customer.
In any warranty claim, dated proof of purchase must accompany the product and the product must not have been disassembled or modified without prior written authorization by Xantrex.
Disclaimer Product THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY XANTREX IN CONNECTION WITH YOUR XANTREX PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR OTHERWISE), INCLUDING WITHOUT
Warning: Limitations On Use Please refer to your product manual for limitations on uses of the product. SPECIFICALLY, PLEASE NOTE THAT THE XPower Powerpack 400 Plus and XPower Powerpack 400R SHOULD NOT BE USED IN CONNECTION WITH LIFE SUPPORT SYSTEMS OR OTHER MEDICAL EQUIPMENT OR DEVICES.
Return Procedure 1. 2. 3. Package the unit safely, preferably using the original box and packing materials. Please ensure that your product is shipped fully insured in the original packaging or equivalent. This warranty will not apply where the product is damaged due to improper packaging. Include the following: • The RMA number supplied by Xantrex Technology, Inc. clearly marked on the outside of the box. • A return address where the unit can be shipped. Post office boxes are not acceptable.
Out of Warranty Service If the warranty period for your XPower Powerpack 400 Plus and XPower Powerpack 400R has expired, if the unit was damaged by misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is available, your inverter may be serviced or replaced for a flat fee.
Warranty and Product Information Information About Your System As soon as you open your XPower Powerpack 400 Plus and XPower Powerpack 400R package, record the following information and be sure to keep your proof of purchase. ❐ Serial Number _______________________________ ❐ Purchased From _______________________________ ❐ Purchase Date _______________________________ If you need to contact Customer Service, please record the following details before calling.
t 1-800-394-0440 (toll free in North America) 1-360-925-5097 (direct) f 1-800-994-7828 (toll free in North America) 1-360-925-5143 (direct) e customerservice@xantrex.com www.xantrex.
