User's Manual

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AR396 User’s Guide

Appendix B - Troubleshooting

During the installing or using the device, you may encounter problem, this appendix provides

the solution and instructions to solve the issues. In case, the problem can not be solved,

please contact Customer Support for further support.

Tro uble sho o ting Sug g e stio ns

Problem Troubleshooting Suggestion

LEDs

Power LED does not illuminate

after product is turned on.

Verify that you are using the power adapter

provided with the device and that it is securely

connected to the device and a wall

socket/power strip.

LAN LED does not illuminate after

Ethernet cable is attached to your

PC.

Verify that the Ethernet cable is securely

connected to your LAN switch or PC and to the

device. Make sure the PC and/or hub is turned

on.

Internet Access

Cannot access the Internet

Use the ping utility provided by PC’s system to

check whether your PC can communicate with

the device. Command: ping device’s LAN IP

address (by default 192.168.1.1). If it cannot,

check the Ethernet cabling.

If you assigned a private IP address to your PC,

(not a public address), please check the IP

addresses of gateway and DNS server in your

PC network settings. Those IP addresses

should be given by service provider. Otherwise,

configure the PC to receive the IP, gateway IP

and DNS IP automatically.

Cannot surf web pages on the

Internet.

Verify that the DNS server IP address in the

PCs is correct for your ISP. If you configured

that the DNS server be assigned automatically

from a server, then verify with your ISP that the

address configured on the device is correct.

Device’s Web pages

Forgot my user ID or password.

The default setting of username and password

is “admin”. If you failed to access the device by

enter this. You can reset the device to the

default configuration by pressing the Reset

Default button on the front or rear panel of the

device. Then, type the default Username

(admin) and password (admin). WARNING:

Reset Default means the device returns all

settings to their default values.