User's Manual

13
Troubleshooting
This chapter covers potential problems you may run into and the possible remedies. After
each problem description, some instructions are provided to help you to diagnose and
solve the problem.
Q: When you encounter problems, there are some preliminary checklists that can
help you to dig out the problems before you take further actions?
A: - Try to isolate which part of the computer’s network connection is causing the
problem.
- Absence of, or conflict of the WLAN Card driver. Make sure that all device drivers are
correctly installed (refer to chapter 3).
- Determine if the location of your WLAN Card is not conducive for wireless transmission
(refer to chapter 2 “Site Selection”).
If a problem persists after you follow the instructions in this chapter, contact an authorized
dealer for help.
Q: When you encounter problems during Installation?
A: Don’t insert your WLAN Card into the slot until you have finished the installation. If in
case you should mistakenly insert your WLAN Card into your computer before installing the
driver and utility, then perform the following to correct it:
Remove the WLAN Card from the slot.
Insert the driver CD into the CD-ROM drive and double-click the file SETUP.EXE under the
Windows directory. It would locate the already installed driver and utility and uninstall it.
Re-boot your system after uninstalling.
Refer to chapter 2 and follow the instructions to properly install the driver and utility before
inserting the WLAN Card.
Re-insert the WLAN Card to the computer again.
Check if the I/O and IRQ for the WLAN Card have conflict problems with other devices
connected to your computer.
For Windows 98SE / 2000 / Me operating system, make sure that the device driver is
installed on your computer.
Q: During using Configuration & Monitor Utility, when you encountered the
problem to connect?
A: - Use the Monitor utility of your Configuration & Monitor Utility to check the Link
Quality of your WLAN Card with the AP it is associated with (Infrastructure mode) or with
other wireless station(s) (Ad-Hoc mode).
- Use the Site Survey utility of your Configuration & Monitor Utility to check if there is
high interference around the environment.