Notices and Compliance............................................................................................... 7 Notices ............................................................................................................................................................... 7 FCC Statement .................................................................................................................................................... 8 Environment .............................................
On-Hook Dialing ..................................................................................................................................................55 Paging ................................................................................................................................................................55 Paging Allow/Deny...............................................................................................................................................55 Phonebook ....
6 Programming with an Internet Browser....................................................................... 73 Information Page................................................................................................................................................. 74 Network Page ..................................................................................................................................................... 75 Phone...............................................................
Notes: 1 6 XBLUE Networks
Notices and Compliance Version Sup ersedes Desc rip tion Version 1.0 Initial Release Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is strictly prohibited. © Copyright XBLUE Networks, LLC. All rights reserved. Hearing Aid Compatibility The X-2020 telephone endpoints are hearing aid compatible, as defined in section 68.316 of Part 68 FCC Rules and Regulations.
FCC Statement This equipment generates, uses and can radiate radio frequency energy, and if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class B computing device in Subject J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated.
Introduction 1 Introduction The X2020 is a full featured Session Initiated Protocol (SIP) telephone endpoint, which is fully integrated with the X25 system and will work with most standard SIP systems. The X2020 connects to a Local Area Network (LAN) (10/ 100 base-T) and uses Internet Protocol (IP) to process voice calls, which is known as Voice over Internet Protocol (VoIP).
Introduction Package Contents The X2020comes with everything that you need to connect it to an existing Local Area Network (LAN).
1 Package Contents Introduction XBLUE Networks 11
Introduction TABLE 1.1 Package Contents No.
Introduction TABLE 1.1 No. PartNam e Desc rip tion Transfer Button Press the transfer button to transfer an intercom or telephone line call to a different extension, UCD group or across the voice network. Redial button Press the redial button and use the down navigation key to scroll down and the center navigation button to dial the desired telephone number. Hold button Press the hold button to place an intercom or telephone line call on hold.
Introduction Button LED Indication LED Light Bar C olor Red Button LED Indication Green Status Desc rip tion Off Idle or No New Messages Blinking Slowly New Voice Message Indication Blinking Rapidly There is an incoming Call Blinking Continuously Not Registered with the Gateway Off Speakerphone Idle On Steady Speakerphone engaged Off Microphone is active On Steady Microphone is inactive Off Headset is disabled On Steady Headset is active Off Trunk is Idle Steady On Trunk is
Introduction The Display will show the Date and Time, the extension number and special ICONS showing the status of your Telephone.
Introduction Back View Back View 1 16 No.
Introduction Port Desc rip tion 1 Ethernet LAN Port Connect to the Local Area Network 2 Ethernet Computer Port Connect to your Personal Computer, the X2020 works as a network switch.
Introduction Phone Adjustments The X2020 telephone can be set in several different positions or angles.
Setup 2 Setup Installation 2 Connecting the X2020 Telephone to the X-25 only takes a few steps.
Setup Caution: It is not a good idea to install any electrical devices during an electrical storm. It is a good idea to plug the X2020 into an uninterrupted power supply (UPS), which will keep it functioning during a power outage. • Step 1 - Remove the contents from the box • Connect the Sidecar to the phone using the Sidecar directions.
Setup Connecting the Sidecar Caution: 2 Sidecar Before Connecting the Sidecar to an existing telephone be sure that it is unplugged! Failure unplug the telephone will do damage to both the telephone and sidecar and is not covered under warranty! • • • • • Step 1 - Remove the contents from the box Step 2 - Remove the power from the telephone Step 3 - Remove the rubber protector from the pins on the Sidecar Step 4 - Securely connect the Sidecar to the telephone by inserting the pins and aligning the pl
Setup Getting Started At default, the X2020 is programmed as DHCP. Therefore, when it located on the same LAN as the X-25, it will automatically authenticate and be assigned an extension number. The extension number can be reassigned to accommodate specific numbering plans using either the telephone or a standard windows Internet browser such as Windows Internet Explorer.
Setup Use the following steps to program a X2020 that is going to be used remotely (WAN): • • • • • • Step 1 - Press the menu soft button Step 2 - Use the down navigation key to locate “16. Admin” Step 3 - Press the center navigation key and then enter the Admin Password (default is 1234) Step 4 - Press the center navigation key and then use the down navigation key to locate “7. SIP” Step 5 - Locate “1.
Setup Programming with an Internet Browser Use the following steps to change an extension’s telephone number connected to the LAN: • Step 1 - On the telephone - Press the menu soft button • Step 2 - Use the down navigation key to locate “6. Info” • Step 3 - Press the center navigation button and then use the down navigation key to locate “IP Address” and make a note of the address.
Setup XBLUE Wireless Universal Adapter Because there is not always an Ethernet port where you want to put a telephone, XBLUE suggests an XBLUE Wireless Universal Adapter. Just program the wireless adapter to connect to the X-25, and then connect the adapter to the network port of the X2020. The phone will authenticate to the X-25 just like a wired telephone. 1. Make sure that the wireless on the X-25 is on line and operational. 2.
Setup Notes: XBLUE Wireless Universal Adapter 2 XBLUE Networks 26
3 Using your Telephone Getting to know your way around Once the X2020 telephone is connected to the X-25 Gateway it will be ready to be used. The X2020 allows you to make calls using the handset, speakerphone or using an ancillary headset connected to the headset jack. In addition, the X2020 has a “Hot Keypad” which allows you to dial a number without lifting the handset or pressing the speaker button. Just dial the number and the X-25 will do the rest.
Using your Telephone Placing a call There are two types of calls, internal or Intercom and external or over the telephone line. In either case, you can simply dial the desired telephone number and the X-25 will automatically route the call. If the dialed number is part of the internal numbering plan such as an extension, which are numbered 101 through 125, at default, the call will ring the appropriate extension.
Using your Telephone TABLE 3.2 Basic Op erations Op eration Desc rip tion Press the desired telephone line Dial the desired telephone number. The number will appear in the display but not sent to the telephone line provider, allowing you to delete (backsp) any incorrect numbers. Lift the handset to speak privately or remain on speakerphone.
Using your Telephone TABLE 3.2 Basic Op erations Op eration Desc rip tion Press the telephone line that you wish to answer. Placing a call Answer a specific telephone line Lift the handset to speak privately or remain on speakerphone. 3 Replace the handset, or press the speaker button to end the call Placing a call on Hold While on an Intercom or telephone line call press the hold button. Press the hold button again, or press the telephone line to pick up the held call.
Using your Telephone TABLE 3.2 Basic Op erations Op eration Desc rip tion Redial stores the last 30 numbers that you dialed. Press the redial button and then use the down navigation button to find the desired telephone number. Redial Press the center navigation button to dial the selected telephone number Use the message button to pick up new messages. You will know that you have a new message when the light bar at the top of the display is flashing.
Using your Telephone Review Call Records From an idle telephone press the up navigation key, allowing you to review three different call record types; Dialed Calls, Missed Calls, and Received Calls. 1. Dialed Calls Review Call Records 2. Received Calls 3. Missed Calls 3 1. Dialed Calls - These are calls that were dialed from the telephone. 2. Missed Calls - These are calls that rang at the telephone but was not answered. 3. Received Calls - These are calls that rang at the telephone and were answered.
Using your Telephone Using your Sidecar If you have a “Sidecar”, also known as a Direct Station Select (DSS) Console attached to your telephone, you have access to twenty-four (24) additional programmable buttons. At default, all 24 buttons are programmed as station appearances, known as Busy Lamp Field (BLF). However, these buttons can be customized to allow you to program the features that you use most.
Using your Telephone Web Browser Programming Enter the IP address of the telephone and select “EDM” to program the buttons on the sidecar Using your Sidecar 3 • Using the dropdown box select the feature you would like to have on each button. Refer to the Feature Description Chapter for specific feature Codes.
4 Telephone Feature Description Table Telephone Feature Description Table Although the X-25 system uses standard SIP protocol it also has some special features that only work with the X2020 SIP Telephone Endpoints.
Telephone Feature Description Table Feature Prog ram m ing Seq uenc e Pag e Call Forward - Busy *22 + t + D page 43 t= 0=ICM 1=Outside 2=Both D= EXT or VVA or UCD Cancel **22 Call Forward - No Answer *23 + t + D page 43 t= 0=ICM 1=Outside 2=Both 4 D= EXT or Voicemail or UCD Cancel **23 Call Forward - DND *24 + t + D t= 0=ICM 1=Outside 2=Both D= EXT or Voicemail or UCD Cancel **24 36 XBLUE Networks page 43
Telephone Feature Description Table Feature Prog ram m ing Seq uenc e Pag e Call Forward - Follow Me - From the new extension....
Telephone Feature Description Table Feature Prog ram m ing Seq uenc e Pag e Call Hold Hold Button page 46 Call Log X2020 only page 46 Call Park/Call Park Answer Defined by Numbering Plan (The default is 731, 732, 733 and 734) page 47 Call Pickup *53 + Extension page 47 Call Waiting *98 page 47 Cancel **98 Call Block Class of Service - Traveling page 48 *55 + ext + pswd page 49 ext= extension pswd= extension password Conference (3 way) Press Hold while on a call page 48 4 Press the
Telephone Feature Description Table Feature Prog ram m ing Seq uenc e Pag e Feature Button Programming *70 + BN + FT page 51 BN= Telephone - 01~04 Sidecar 05~28) FT= Feature Type: 00=Null 01=Extension (Virtual) Number 02=Trunk Number (PSTN or SIP Trunk) 03=Call Park Dial Code 04=Feature Key (Feature Access Code) 05=Others (such as outside ber) num- 4 06=Do Not Disturb) 07=Live Record 08=Virutal Mailbox Extension Feature Reset *69 + ad-pswd page 50 ad-pswd= admin password Feature Button Reset *
Telephone Feature Description Table Feature Prog ram m ing Seq uenc e Pag e Reminder Tone (Stutter Dial Tone) Whenever a feature is enabled page 58 Service Mode (attendant only) *790 - Toggle between each mode page 59 Go directly to a Mode *791 - Day Mode Agent Log On/Off - UCD Group *792 - Night Mode *793 - Time Mode Telephone Line Flash page 59 Transfer Recall page 60 Volume Control page 60 Web management page 60 Some features require two buttons, one to activate and one to cancel a fea
Telephone Feature Description Table • **91 - Agent Log Out Description: Any extension programmed into a UCD group is considered an “Agent”. At times, an extension may want to stop their extension from ringing so they can simply “Log Out” of the UCD Group. Operation: From an Idle X2020 Telephone Dial **91 to log out of a UCD group, dial *91 to log back into the UCD group. Alphanumeric Display Notes: 1. The extension must be programmed as a member of one or more UCD Groups. 2.
Telephone Feature Description Table Busy Callback Description: The X2020 supports busy callback to an extension. This allows you to dial 6 when you call an extension and get a busy signal. Once Busy Callback is activated, the called extension will ring your extension when it becomes idle. You can also cancel the Callback by dialing *66. Operation: A confirmation tone is heard once the busy callback feature is enabled. You can dial *66 to cancel a busy callback. Busy Callback Notes: 1.
Telephone Feature Description Table Call Forward Description: There are four different types of call forwarding; Always (Direct), Busy, No Answer, and DND each call can be forwarded to an internal extension, Voicemail, UCD or to an external telephone number such as a cellular telephone. This allows you to customize how calls to your extension will forwarded. In addition, intercom and telephone line calls can be programmed to go to the same or different locations.
Telephone Feature Description Table Call Forward - Follow Me Follow Me Forward allows you to use a different telephone extension without missing any of your calls. Go to your new location and enter the following information. Don’t forget to dial the “*” before the password or the entry will not work.
Telephone Feature Description Table Call Forward - External External Procedure - * + CFW + t + * + pswd + * + Outside Number • CFW = • 21 = Always (Direct) Forward • 22 = Busy Call Forward • 23 = No Answer Call Forward • *23 + CFW + t+ * pswd + * + Outside Number + T • 24 = Do Not Disturb (DND) Call Forward • t= • 0 for intercom • 1 for outside line • 2 for both intercom and outside line 4 • pswd = • Extension Password (Default 0000) • Outside Number = • Any 7 or 10 digit number such as a home or cel
Telephone Feature Description Table Call Hold Description: Both intercom and telephone line calls (PSTN or SIP Trunk) can be placed on hold. Once on hold the held party will receive Music on Hold (MOH). Operation: While on a call you just press the hold button . Use the flash key on an analog (Single Line) telephone to place a call on hold. Notes: 1. When using an analog (Single Line) telephone without a “Flash” key may cause erratic operation. Call Hold 2.
Telephone Feature Description Table Call Park Description: Call Park often referred to as “putting a call into orbit” allows extensions to place a call into a special holding area that can be retrieved by any other extension in the system by dialing the park answer call. Operation: While on a telephone line call, the extension pressed a preprogrammed call park button to park the call.
Telephone Feature Description Table Call Blocking Description: The X2020 has the ability to block up to 10 different telephone numbers. Operation: Using a calls’ inbound caller ID the X2020 telephone allows you to block up to 10 different telephone numbers, each can contain up to 31 digits. When using Caller Blocking Settings, it is important to use as many digits of the number to be blocked as possible. This will avoid inadvertently blocking large groups of numbers.
Telephone Feature Description Table Class of Service ‐ Traveling Description: This feature allows you to roam from one extension to another while retaining your dialing privileges, regardless of the telephone’s programmed Class of Service. When making a call from a telephone with a more restrictive class of service, enter * 55 + your extension number + your voicemail password (Default is 0000) and then place your call.
Telephone Feature Description Table Do Not Disturb (DND) Description: When Do Not Disturb (DND) is active all calls to your telephone is blocked. When DND call forward is set, calls will forward to the DND destination such as voice mail. Operation: From an idle extension dial * 4 to enable DND From an idle extension dial **4 to disable DND Do Not Disturb (DND) Notes: 1. DND forwarding overrides all other forwarding, when DND is enabled, except Direct Call Forward 2.
Telephone Feature Description Table Feature (Flexible) Button Programming The four buttons on the X2020 and any of the buttons on the Sidecar (DSS Console) can be reprogrammed to accommodate a telephone PSTN or SIP Trunk Line, a feature or another extension. At default, the four buttons on the telephone are set to the first four PSTN telephone lines (701, 702, 703, and 704) and all of the buttons on the Sidecar are set to extensions 101~124.
Telephone Feature Description Table Enter the following code to create a SIP IP Trunk button (SIP Trunk 1 = 711) on button 17 - on the Sidecar - Upper Right - first button: TABLE 4.3 Dialing C odes Feature (Flexible) Button Programming BN Prog ram BN Num b er Trunk Pag e C ode *70 13 711 02 Enter the following code to create an Agent Log Off button on button 15 and an Agent Log On button on button 16 - on the Sidecar - Last two on the Lower Left buttons: TABLE 4.
Telephone Feature Description Table Feature Button Reset Description: The feature is used to bring the programmed buttons back to factory default. If the X2020 is connected to the X-25 system the telephone will reference the X-25 for the current default button settings.
Telephone Feature Description Table Multi‐Line Appearance Description: At default, all of the X2020 telephones are programmed with the first four PSTN lines (701, 702,703 and 704). All telephone lines can also be programmed on the Sidecar. The button, once programmed, uses the LED to indicate the current state of the telephone line. For example, when the line is busy, the light will be lit solid. TABLE 4.
Telephone Feature Description Table On‐Hook Dialing Description: On hook dialing, also known as Hot Keypad, allows your to dial a number without lifting the handset or pressing the speaker button. Operation: Simply dial an extension or outside telephone number without lifting the handset or pressing the speaker button. You Paging Description: There are two types of paging; All Call Paging and Group Paging.
Telephone Feature Description Table Phonebook Description: Each extension has a personal and public phonebook that contains the contact name, phone number, ringing tone, and group. Operation: Your telephone has both a Private and Public Phonebook. The Private Phonebook is for your personal use, and the Public Phonebook is synchronize with a CSV file, which can be located in a centralized location. Currently, the Phonebook feature does not support Microsoft Excel’s CSV files.
Telephone Feature Description Table Public The Public phonebook gets linked to a CSV file in a centralized location, allowing an administrator to update all phones connected to the system with a single file. There are several ways to create a CSV file. One way is to use the backup created from the personal phonebook. Another way to create the file is using Windows Notepad. Once created save it with a name such as “Publicphonebook.csv, and place it in a location that you can easily find.
Telephone Feature Description Table Phone Lock/Unlock Description: The phone Lock/Unlock feature allows you to lock their extension to prevent someone from making unauthorized calls from your extension. The phone lock/unlock feature does not block intercom or emergency calls, it only blocks telephone line (PSTN or SIP Trunk) calls. Operation: • To lock the phone dial *97 + extension (mailbox) password • To unlock the phone dial **97 + extension (mailbox) password Phone Lock/Unlock Notes: 1.
Telephone Feature Description Table Service Mode Description: The Operator has the ability to change the mode of the system from day mode to night mode or timed mode. When the system is set to day mode, the Auto Attendant will only play the day greeting and extensions will use the day Class of Service for dialing privileges. When the system is in night mode, the Auto Attendant will only play the night greeting and extensions will use the night Class of Service for dialing privileges.
Telephone Feature Description Table Transfer Description: Calls can be transferred from an extension to another destination, such as another extension, voice mail, or an outside number. In addition, transfers can be blind, without announcing the call, supervised, listening for call supervision, or screened where the transferring extension can announce the call.
5 Telephone Programming Programming with the Telephone The X2020 telephone can be programmed using the telephone or through an Internet Web Browser or using a combination of both. Telephone programming is done through a series of menus. There are two different levels of menu, General and Administration. The General Menu is used when programming basic information for a specific extension. The Administration menu is used to program network and account information parameters. 1. Call Log 2. Speed Dial 3.
Telephone Programming Getting Started Your telephone will automatically come on line and be operational when connecting X2020 telephones to a Local Area Network behind the X-25 Gateway. You will have to do some programming if you are connecting remotely through a WAN port or if you want to customize your settings. Remote Phone When connecting a phone remotely to the X-25 Gateway you will need some basic networking parameters.
Telephone Programming Once completed Press the left navigation button Select “2. Phone Number” Enter your extension telephone number Press the center navigation key Press the down navigation key and select “3. Display Name” Enter the name to be displayed when you are ringing another extension Press the center navigation key Press the down navigation key “4.
Telephone Programming Menu Programming Press the softkey under the word “Menu” to get into menu programming. There are two levels of programming, the standard menu, which does not require a password and Admin, option “16. Admin” which requires a password. Press Menu to begin: 1. Call Log There are three types of call log, Dialed Calls, Missed Call, and Received Calls.
Telephone Programming 2. Speed Dialing The telephone can store up to ten (0~9) speed dial numbers, which are accessed through this menu or by pressing the down navigation key from an idle telephone. Press the softkey under “Dial” to dial the entered number or press the softkey under “Edit” to enter or modify the existing entry. 3. Ring Type The volume on the telephone can “on the fly” be increased or decreased using the Volume button in the center of the telephone.
Telephone Programming 5. Time Zone Select Time zone to adjust the time in your display. You will select the “GMT offset”, which is the time in Greenwich England, plus or minus your distance away. The Eastern Time Zone of the United States, for example, is “GMT 05:00”, Central time is “GMT -06:00”, etc. 6. Info There are eight (reference only) parameters that are visible, but not changeable in the Info menu. 5. Time Zone • • • • • • • • Model Name - X-2020 Firmware Number - V0.x.x.x.
Telephone Programming 8. Do Not Disturb (DND) Select “Yes” to place your telephone into Do Not Disturb. If DND Forward is not enabled calls will not be able to be transferred to your extension. 9. Call Waiting 10. Auto Answer Select “On” to enable auto answer and “Off” to disable Auto Answer. If Auto Answer is enabled all calls, intercom and telephone line will be automatically answered.
Telephone Programming 15. Call Blocking Call Blocking uses Incoming Caller ID (may require a subscription) to stop specific telephone numbers from ringing an extension. If only a number matches a Call Blocking Entry, and that extension is the only telephone programmed to ring, the line will flash but not ring and the caller will not following call forwarding. Calls to a Direct Inward Dial (DID) telephone number are not blocked even if the incoming Caller ID matches one of the Call Blocking entries. 16.
Telephone Programming Admin 1. Account There are two levels of programming, “Admin” and “User”, which can be accessed when connecting to the telephone using an Internet Browser. Use “Admin” - which allows all parameters to be modified, when installing or resetting network parameters. Use “User” - which is more restrictive, to change individual telephone parameters and call blocking parameters. Only the “Admin” login has access to these parameters. 1. Admin 1. Name 2. Password 1. Account 2. User 1.
Telephone Programming 4. SNTP - Simple Network Time Protocol 5. VLAN - Virtual Local Area Network 1. VLAN Mode - Select between None or Static. Once the selection is made, the “VLAN Settings” will become visible. 2. VLAN ID - Enter the VLAN ID that all of the devices on this “LAN” will use to authenticate. 3. VLAN Priority - Enter the VLAN priority that the devices on this “LAN” will use 3. QoS (Quality of Service) 1.
Telephone Programming 7. SIP 1. SIP Server 1. SIP Proxy - Enter the IP address of the SIP Server. Mostly likely this will be the X-25 Gateway. 2. SIP Outbound Proxy - Enter the IP Address of the Outbound Server. Mostly likely this will be the X-25 Gateway. 3. Registrar Server - Enter the IP Address of the Registrar Server. Mostly likely this will be the X-25 Gateway. 4. Registrar Outbound - Enter the IP Address of the Registrar Outbound Server. Mostly likely this will be the X-25 Gateway. 5. Port 1.
Telephone Programming 2. Codec G7.11 a-law The a-law algorithm is used in many European telecommunications products. This algorithm also allows communication signals to be send down long expanses wires with very little distortion but a-law does not have as many different frequency ranges that µlaw, so the signal decreases faster over a shorter distance. 3. Codec G.726-xx • G.
6 Web Programming Programming with an Internet Browser The X2020 telephone can be programmed using the telephone or using an Internet Browser such as Windows Internet Explorer. Once connected to a Local Area Network (LAN) a computer can access the telephone’s Web page by entering its IP Address. Enter the IP address of the telephone into the The Password page will appear.
Web Programming Information Page Information Reference Page Information Page Network Information 6 • • • • • • Network Type - Default is set to DHCP Current IP - Shows the current IP address of the telephone Subnet Mask - Shows the current subnet mask of the telephone Default Gateway - Shows the IP address of the Default Gateway Primary DNS - Shows the Primary DNS address to be used for address resolution Secondary DNS - Shows the Secondary DNS address to be used for address resolution Product Inform
Web Programming Network Page Network Page The network page is used to manually enter the telephone’s network addresses Network 6 • Network Type - There are three network types DHCP, Static and PPPoE. • DHCP - When set to DHCP, the X-25 system will automatically assign the telephone’s IP Address (as seen above) • Static - When set to Static, you will have to enter the IP Address manually.
Web Programming • PPPoE - This is most commonly used with hosted IP applications. • Time Server - If desired, you may enter a different time server, which is used to synchronize the time on your telephone + GMT QoS Settings Use this parameter to match the QoS protocol that is set on the network. If QoS is not set, both parameters should remain as “Best Effort”.
Web Programming 6 Phone Phone XBLUE Networks 77
Web Programming Volume Control There are 7 different volume levels that can be customized, on the fly, by the user. Each parameter has 10 different volume levels to choose from. • Handset Mic: - Select the proper volume, between 1 and 10. One (1) being the lowest and ten (10) being the highest volume. The Handset Mic is set to 5 at default. • Handset Speaker: - Select the proper volume, between 0 and 9. Zero (0) being the lowest and nine (9) being the highest volume.
Web Programming • Enable Call Waiting: - Check to enable “Call Waiting”, which allows your telephone to receive a second telephone call, when you are busy on a call. • Enable Call Waiting Tone: - Check this parameter to enable the “Call Waiting Tone”, which is heard when call waiting is enabled and a second call is programmed to ring on your extension.
Web Programming Forwarding Settings It is possible to forward your calls to a different location such as a voice mailbox when you are unavailable, busy or in Do not Disturb. With SIP Trunks you can even use “Call Forking” which allows you to ring your extension and up to two different telephone numbers, such as cell phones. In addition, you can select which types of calls, Intercom (internal), Outside (telephone line) or both, will following the forwarding for each of these forwarding conditions.
Web Programming DND Call Forwarding: Do Not Disturb is a “Real Time” setting that stops calls from ringing at your extension. When DND is enabled, calls will be sent directly to the entered DND destination. If an extension has DND enabled and DND Call forward is disabled, any call transferred to your extension will immediately ring back to the transferring extension.
Web Programming Alarm Clock Settings • Alarm Play Time (Min): - This is the amount of time that an alarm will play once the alarm time has been reached. • Alarm Sleep Time (Min): - This is the “Snooze” time; the amount of time that will pass when the user presses the sleep soft button, in the display. • • • • Alarm Repeat Times: - Select the number of times that the alarm should repeat.
Web Programming Speed Dialing Settings Your telephone has ten (10) personal speed bins, for commonly dialed numbers, each that can hold 31 digits. To access the numbers, go off hook, or press the speaker button and then press the soft button under the word “SPD” from an idle telephone press the down navigation button. Select the Speed Dialing Entry 0 - 9.
Web Programming Voicemail Distribution Each telephone can be assigned a voice mailbox with the ability to send a single message to several mailboxes at the same time using a distribution list. Each distribution list may contain up to 10 (LAN or WAN) members.
Web Programming 6 Software Upgrade Software Upgrade To ensure that your X2020 telephone has the newest software go to www.xbluenetworks.com/x-2020software HTTP Upgrade Occasionally it is a good idea to update the software on your telephone. However, before doing any upgrade it is a good idea to create a backup. • To download a new software upgrade file, go to www.xbluenetworks.com/x-2020software double-click, and save the file in a location that you can easily find.
Web Programming • Press Save Software Upgrade • Select a location that is easy to find and save the file. Installing the upgrade: • On the same page, click on the “Software File” Browse button 6 Software File Browse Button • Locate the update file that you downloaded earlier • Double click on the file that you downloaded.
Web Programming Press the Update Button Software Upgrade • Click on Update 6 • Click on “OK” to begin the update process • After the upgrade the phone will automatically reboot • When the phone comes up, everything should be operational. • However, if everything does not look correct, then you will want to update the configuration file using the backup that you did in the first section.
Web Programming TFTP/FTP Upgrade • Software upgrade Parameters Software Upgrade 6 88 XBLUE Networks
Web Programming 6 SIP SIP XBLUE Networks 89
Web Programming SIP Proxy Server • Server mode: - The X2020 can be set to two different server types, Normal - used when you are not connecting to the X-25 system or X-25 when you are connected to a X-25 system. • SIP Proxy Server - Enter the LAN or WAN IP address of the SIP Proxy Server. • Outbound Proxy Server: - Enter the LAN or WAN IP address of the SIP Proxy Server. • Server Port: - Enter the port number that will be used when connecting to the SIP proxy Server.
Web Programming • Session Expires (sec): - The default, 3600 should be fine for most applications, however, with remote telephones connected to a residential router, you may want to set this timer to 20 seconds. • MIN SE: - (Minimum Session Expiration Time) is the amount of delay before signalling the X-25 gateway that the Telephone Session Timer has expired. The X-25 gateway will then communicate with the telephone and establish a new initial invite request.
Web Programming Once the codec is determined, it is important to know how often to send or what size the payload of information should be before it is considered the right size to send. G.711 uses a timer, how often should the information be sent. Therefore, both devices know how often to look for more information but neither device knows how much information will be contained in the packet. All four G.726 protocols use the packet size rather than the time to transmit.
Web Programming NAT Settings Network Address translation (NAT) is used to route class A or class B IP addresses directly to a device located on a Local Area Network (LAN) Class C. It is not common to use the NAT Settings feature on the telephone. • NAT Type: - The X2020 has four different NAT types; STUN, SIP Ping, Port Mapping and UDP Heartbeat.
Web Programming Caller Blocking Settings: Using a calls’ inbound Caller ID the X2020 telephone allows you to block up to 10 different telephone numbers, each can contain up to 31 digits. When using Caller Blocking Settings, it is important to use as many digits of the number to be blocked as possible. This will avoid inadvertently blocking large groups of numbers. For example, if you only enter “913”, then all calls with the area code 913 (Kansas) will be blocked.
Web Programming Dial Plan: The Dial Plan is used to make calling faster by comparing the dialed number with an entry in the Dial Plan. When a dialed number matches one of the entries, the call is immediately placed. If no match is found, the call will wait until the “Dial Timeout” timer has expired. You can always press the “Check Button” to place the call without waiting. Dial Plan: - Use the following rules to establish a dial plan. • An entry of “X” represents all digits from 0~9.
Web Programming System The system programming area is used to assign account names and passwords, specify your time zone, and where you go to do a warm boot or default the telephone back to factory default. System 6 Admin Settings Each telephone has two different accounts - Admin, which gives you access to all of the programming parameters and User, which limits access to specific pages.
Web Programming • Enable Log Server - Click on the Check Box to enable the telephone log. • Log Level - Select which of the eight log levels, will be used when collecting information. Inform ation Emergency (default) Logs only information that is considered to be a emergency by the telephone, and most likely caused a total failure. Alert Logs emergency information and any information that may alert the telephone of a pending problem.
Web Programming • Time Zone: - Because each telephone can be installed anywhere in the world, each telephone should select their own time zone. Reboot Phone • Press the reboot button to reboot your telephone. This should not change any of your existing programming. Restore to Default • Press the “Reset Configuration” button to reset only the telephone’s configuration. • Press the “Reset Phonebook” button to reset only the phonebook’s entries.
Web Programming Phonebook Your telephone has both a Private and Public Phonebook. The Private Phonebook is for your personal use, and the Public Phonebook is synchronize with a CSV file, which can be located in a centralized location. Currently, the Phonebook feature does not support Microsoft Excel’s CSV files. Private: 6 Phonebook The Private Phonebook is for your personal use. You can enter each number individually or you can use a CSV File to upload them all at once.
Web Programming created from the personal phonebook. Another way to create the file is using Windows Notepad. Once created save it with a name such as “Publicphonebook.csv, and place it in a location that you can easily find. The format of this file is very important: Name,Number,Ring,Group, Anne Sweeney,1924020842,0,family, Alan Booker,769011,0,Friends, Bob Smith,12122641501,0,Colleague, Donald Kilroy,18752250474,0,VIP, One the file is ready to be uploaded, click on the “SW Upgrade” tab.
7 Voicemail Getting to Know your Voice Mailbox A complete Voicemail and Auto Attendant come standard with the X-25 Telephone Gateway. When the X2020 telephone is connected to an X-25 Telephone Gateway, it can access voicemail by pressing the message button, which the button with an envelope. When a new message arrives, the light above the display will begin flashing and the display will show an envelope with the new message count.
Voicemail Setting up your Voice Mailbox It is a good idea to customize your voice mailbox when you being working with your new telephone system. To do this you will press your message button and you will be prompted to enter your password. The default password is four zeros (0000). The voicemail system will prompt you, but you may dial the digit you wish when it answers. Use the following steps to personalize your greeting and name.
Voicemail Remote Message Pickup Messages, new and saved, may be picked up from a remote location. Call into the system and when the Auto Attendant answers....
Voicemail Remote Message Pickup 7 104 XBLUE Networks
External Call Forward 37 F Feature Button Flexible Button Programming 39, 51 Feature Button Reset 39, 53 Forking Call Forward 81 Forwarding Settings 80 H Hold Reminder 53 Hot Keypad 27 I Information Line 1 Status 74 Network Information 74 Product Information 74 Information Page 74 Interactive Buttons 53 Internet Browser 73 Internet Protocol 9 IP 9 IP Address 75 L LAN 9 LCD interactive 39 Line Keys 83 Local Area Network 9 LAN 73 M Mailbox Password 102 Message Button 102 Multi-Line Appearance 39, 54 Mute 39,
Index Page Answer 39 Paging 55 Paging Allow/Deny 55 Password 73 Personalize Your Greeting 102 Phone Book 39, 56 Phone Features 78 Phone Lock/Unlock 39, 58 Phone Page Alarm Clock 82 Always Call Forward 80 Busy Call Forward 80 DND Call Forward 81 Forking Call Forward 81 Forwarding Settings 80 Line Keys 83 No Answer Call Forward 80 Phone Features 78 Speed Dialing Settings 83 Tone/Ring Selection 78 Voice Parameters 78 Voicemail Distribution Lists 84 Volume Control 78 Phonebook Private 99 Public 99 Phonebook Pa
