Table of Contents X-44 Installation & User Guide 1
Table of Contents Notices and Compliance! 6 Notices ! 6 Hearing Aid Compatibility! 6 UL/CSA Safety Compliance! 6 Documentation Disclosure! 6 FCC Statement ! 6 Environment! 7 CE Declaration of Conformity! 7 WiFi Compatibility ! 7 Long Distance! 7 Copyright and Trademark Notice! 7 Part Numbers! 7 Before you Begin! 9 Package Contents! 9 Tools Needed! 9 Order your telephone Lines ! 10 Connecting Telephone Lines! 10 Product Overview! Automated Attendant Answering! 14 Auto Atte
Table of Contents Button LED Indication! Using your Telephone! 33 35 Getting to know your way around! 35 Placing a call! 36 Review Call Records! 40 Using your Sidecar! 41 Telephone Feature Description Table! 43 Telephone Programming Sequences! 43 Automated Attendant Greetings! 45 Automatic Answer! 46 Automatic Busy Redial! 46 Automatic Day and Night Greetings (Operating Mode)! 47 Block Anonymous! 47 Call Forward! 48 Call Hold! 49 Call Log! 49 Call Waiting! 50 Conference - 3
Table of Contents Voice Mail! 61 Volume Control! 62 Web Management! 62 Telephone Programming Menu! 63 Menu Programming! 63 Getting Started! 63 Menu! 64 Web Programming! 69 Programming with an Internet Browser! 69 Information Page! 70 Network Information! 70 Product Information! 70 SIP Trunk 1! 71 Extension Information! 71 DID Table! 71 Network Page! Network ! 72 QoS Settings ! 72 Phone! 4 72 73 Language Setting! 74 Volume Control! 74 Tone/Ring Selection! 74 Voice
Table of Contents Dial Plan:! Management! 78 79 HTTP Upgrade! 79 TFTP/FTP Upgrade! 80 Account Settings! 80 Reset to Default! 80 Admin Settings! 81 Diagnostics! 82 Syslog Settings ! 82 Diagnostics! 82 System ! 85 SIP Trunk (1 - 4) Settings! 86 Multiple Service Providers ! 86 Subscriber Information! 86 Incoming Call Settings! 87 All Ring & Operator No Answer Setting! 87 Session Timer! 87 Auto Provision Settings ! 88 All Paging Access Code! 88 Operator Setting! 88 Operatin
Table of Contents Notices and Compliance Date Version Supersedes April 2012 Version 1.0 Description Initial Release © Copyright 2011 by XBLUE Networks, LLC. All rights reserved Notices Hearing Aid Compatibility The X-44 telephone endpoints are hearing aid compatible, as defined in section 68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance All X-44 telephones has met all safety requirements, and found to be in compliance with the Underwriters Laboratories (UL) 60950-1.
Table of Contents Environment All electronic equipment must be disposed of at an approved electronic recycling center. CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Table of Contents Notes: 8
Before You Begin Before you Begin Package Contents The X-44 comes with everything that you need to connect it to an existing Local Area Network (LAN).
Before you Begin Order your telephone Lines The X-44 uses low cost Voice Over Internet Protocol (VoIP) telephone lines. Because there is no physical connection to your existing telephone line wiring, it the easiest telephone system to install. Call 866-XBLUE12 (866-925-8312) to order your new telephone lines. Most area codes are available so that you can get a local number and are usually issued the same day. In addition, in most cases you can keep your existing telephone number.
Product Overview Product Overview The X-‐44 is a full featured Session Initiated Protocol (SIP) telephone endpoint that connects to your existing data infrastructure and does not require a specialized Router or Gateway. Each X-‐44 will automatically locate and connect to all other X-‐44 telephones on your network.
Product Overview The X-44 telephone is a 2 port, layer 2 network switch allowing you to use a single Category 5 or 6 cable to transmit both voice and data. Simply, plug the X-44 Telephone into your data jack and a Personal Computer (Desktop or Laptop) into the X-44 Telephone; both end points will be connected to your current network.
Product Overview An if you would like to locate a Personal Computer at the same location, just plug it into the X-44 telephone allowing both the X-44 telephone and your Personal Computer to work wirelessly.
Product Overview Automated Attendant Answering The X-44 telephone can work as a standalone telephone and as you add telephones to your existing network it becomes a full featured telephone system with Auto Attendant, Call Forwarding, Call Hold, Music on Hold, Conference, and Voicemail. Telephone Line calls can be programmed to ring one or more X-44 telephones.
Product Overview Setup Installation Connecting the X-44 Telephone to your existing network only takes a few steps. It is a good idea to plug each X-44 into an Uninterrupted Power Supply (UPS), which will keep them functioning during a power outage or use Power Over the Ethernet (PoE) switch, which will allow you to use one centralized UPS. 1. Remove the contents from the box. For installation of the optional sidecar, refer to “Connecting the Sidecar” 2.
Product Overview Ports on the Back No Port Description 1 Ethernet LAN Port Connect to the Local Area Network 2 Ethernet Computer Port Connect to your Personal Computer, the X-44 works as a network switch. 3 Power Connection Plug in the supplied power supply after plugging in the LAN ethernet port or use a PoE switch. If using a PoE switch, there is no need to use the power supply.
Product Overview Back View No.
Product Overview Sidecar The Sidecar (Electronic Dialing Module - EDM) has 24 programmable buttons which allows you to customize how your telephone will operate. Below is a list of features that can be programmed on any one of the 24 buttons is found below.
Product Overview Connecting the WiFi Wireless Adapter XBLUE has developed a special WiFi Wireless Adapter that allows you to put your X-44 VoIP Telephone in locations that may not have access to an Ethernet Cable. The WiFi Adapter requires an “802.11n” wireless router. From your Personal Computer 1.
Product Overview Getting to Know your WiFi Adapter RJ45 Port Power AC Power Jack Activity Antenna Interface Link Reset Button WPS Button Reset (Pinhole) Button - Restore To Default This is only used to restore the unit back to factory default. With the WiFi Adapter powered up, use a device such as a paperclip to press and hold the recessed “Reset Button” until all of the lights go out. This will take about 8 to 10 seconds. When the unit powers up, it will be at factory default.
Product Overview Default Programming At default the WiFi Adapter will automatically connect to the XBLUE X-50 system using the following parameters: • • • • • Mode = AP Client SSID = Voice - Hidden Security = WPA2-PSK Encryption = AES WPA Shared Key - eciovrofdiss (ssid for voice - backwards) Other Default Settings Operation Mode User Password IP Address Router Mode IP Address Subnet Mask SSID Channel Mode Encryption Passphrase WPS Function DHCP Server A
Product Overview Setting up your WiFi Adapter 1. Remove all of the contents from the box 2. Connect the Antenna to the WiFi Adapter 3. Plug the provided Ethernet cable into your computer and the WiFi Adapter. 4. Plug the power cord into into the WiFi Adapter and then plug it into your AC powered wall outlet and allow it to boot up. It is normal for the Power LED on the WiFi adapter to take up to 6 seconds to illuminate. LED Name LED Color Power Activity Light Status On The device is on and ready.
Product Overview Getting Started With your PC powered up, make sure to disconnect any connections (wired or wireless) to your Local Area Network (Internet). Be sure to power up the WiFi Adapter and connect it to your Personal Computer. From your Personal Computer 1.
Product Overview 5. Enter – 169.254.0.10 and then press “Tab” – this will automatically enter 255.255.0.0 into the “Subnet Mask” field. 6. Click on “OK” to exit the Version 4 (TCP/IPv4) page 7. Click on “Close” to exit the Local Area Connection Properties page Note: This procedure forces your PC to use the same network settings as the WiFi Wireless Adapter, which is located at 169.254.0.1. Open Windows Internet Explorer 7, or newer, and enter the IP Address of the WiFi Wireless Adapter, which is 169.254.
Product Overview Log into the WiFi Adapter using “admin” as the user name and “admin” as the password and then click OK 1. Click on Wireless Settings 2. Click on “Site Survey” 3.
Product Overview 4. Then click on the Add Profile Button 5.
Product Overview 6. Click on the Profile Tab and then locate the profile that you just created and then click on “Activate”. Activation will take between 20 and 60 seconds and a green check will appear once the profile is active. 7. To verify that the WiFi Adapters is connected, click on Link Status and you will see the network information being transferred back and forth. 8.
Product Overview Reconfiguring your Computer’s Network Connection 1. From your desktop right click on the “Network” ICON and locate and click on Properties or go to Control Panel, locate and double click on (Windows 7) Network and Sharing Center (Windows XP) Network Connection and double click.
Product Overview 5. Select obtain DNS Server address automatically. 6. Click on “OK” to exit the Version 4 (TCP/IPv4) page 7. Click on “OK” to exit the Local Area Connection Properties page Select “Obtain an IP Address Automatically’ 8. Close the network and sharing page 9. To verify that the WiFi Adapter programming was successfully, you should be able to open your Internet Browser and connect to the Internet. a.
Product Overview Getting to Know your new X-44 30
Product Overview No.
Product Overview 16 Mute Button Press the Mute button to suspend the transmission of your voice to speak privately with someone in your office. When the Button is red it is active and not transmitting, when the LED is out it will transmit your voice. This mute button may not mute an ancillary headset. 17 Headset Button Once an ancillary headset is connected to the phone, press the Headset button to activate and place or answer a call.
Product Overview Button LED Indication LED Color Light Bar Blue Speaker Button Status Description Light is Off Idle or No New Messages Blinking Slowly New Voice Message Indication Blinking Rapidly There is an incoming Call Light is Off Speakerphone Idle On Steady Speakerphone engaged Light is Off Microphone is active On Steady Microphone is inactive Light is Off Headset is disabled On Steady Headset is active Light is Off Trunk is Idle Steady On Trunk is Active (Busy) Blinking Sl
Product Overview The Display will show the Date and Time, extension number and special ICONS showing the status of your Telephone. ICON Description The telephone Line is connected The telephone Line is not connected Indication of a new message as well as the new message count Press the button under the word “Menu” to enter the programming mode. Press the button under “FWD” to forward your telephone to a new destination such as the default voicemail or to your cellular telephone.
Product Overview Using your Telephone Getting to know your way around The X-44 telephone connects to your existing network without the need for a specialized Gateway or Router and automatically identifies all other X-44 telephones on your network. The X-44 allows you to make calls using the handset, speakerphone or using an ancillary headset. In addition, the X-44 has a “Hot Keypad” which allows you to dial a number without lifting the handset or pressing the speaker button.
Product Overview Placing a call There are two types of calls, internal, known as Intercom calls, and external which are placed over a telephone line. In either case, you can simply dial the desired telephone number and the X-44 will automatically route the call.
Product Overview Operation ICON Description Press the desired telephone line Dial the desired telephone number. The number will appear in the display but not sent to the telephone line provider, allowing you to delete (backsp) any incorrect digits. Make a call using a specific telephone line Wait 5 seconds or press the soft key when you are satisfied with the entered telephone number Lift the handset to speak speakerphone.
Product Overview Operation ICON Description Press the telephone line that you wish to answer. Lift the handset to speak privately or remain on speakerphone. Answer a specific telephone line Replace the handset, or press the speaker button to end the call Placing a call on Hold While on a call press the hold button. Press the hold button again, or press the telephone line to pick up the held call.
Product Overview Operation Phonebook Redial ICON Description Press the phonebook button to store or dial one of 200 personal phonebook (address book) entries. Redial stores the last 30 numbers that you dialed. Press the redial button and then use the down 6 navigation button to find the desired telephone number. Press the soft button under the “Dial” in the display Message Button Use the message button to pick up new messages.
Product Overview Operation ICON Description Each X-44 telephone comes with a volume adjust bar, which is used to “on the fly” increase (press up) or decrease (press down) the volume. For example, when the telephone is ringing, press up to increase or down to decrease the volume of ring. Volume Button When speaking on the handset, press up to increase or down to decrease the volume of the handset, etc.
Product Overview Using your Sidecar If you have an optional Sidecar, also known as an Electrical Dialing Module or Direct Station Select (DSS) console, attached to your telephone you have access to twenty-‐four (24) programmable buttons.
Product Overview Notes: 42
Feature Descriptions Telephone Feature Description Table Telephone Programming Sequences Feature Programming Sequence Automated Attendant Greetings Menu > VAA Settings > On/Off Duty Greeting Automatic Answer Menu > Feature Setting > Automatic Answer Automatic Busy Redial Web Programming Only - Web > Phone > Phone Features > Auto Redial Attempts and Auto Redial Interval Automatic Day and Night Greeting Operating Mode Menu > Admin > VAA Settings > AA Time Setting Block Anonymous Menu > Feature Set
Feature Descriptions Feature Programming Sequence On-Hook Dialing No Programming Required Page Answer (Meet Me Page) Menu > Feature Settings > Auto Answer Caution - All Calls that ring at an extension with Auto answer enabled will be answered, including outside calls.
Feature Descriptions Automated Attendant Greetings Description: The X-44 a complete telephone system, which includes a full automated attendant. The Automated Attendant can have one day (On Duty) and one night (Off Duty) greeting, which can be programmed to automatically switch between greetings. Operation: To customize your Automated Attendant Greeting: From and Idle X-44 Telephone: Menu > 4. VAA Settings (enter Admin Password) > 3. Customize AA Voice Select between the On Duty and the Off Duty greeting.
Feature Descriptions Automatic Answer Description The XBLUE X-44 telephone can be programmed to automatically answer all incoming calls. Once enabled ALL Intercom and Telephone Line calls will be answered automatically. Warning: Enabling this may cause unexpected results Operation: This feature can be programmed using the Telephone User Interface (TUI) or the Graphical User Interface (GUI) through a standard Internet Browser. Menu > 3. User Setting > 4.
Feature Descriptions Automatic Day and Night Greetings (Operating Mode) Description When “Operating Mode” is enabled, the XBLUE X-44 telephone system will automatically switch between a Day (On Duty) and a Night (Off Duty) greeting. Operation: This feature can be programmed using the Telephone User Interface (TUI) or the Graphical User Interface (GUI) through a standard Internet Browser. However, the greetings can only be recorded from the telephone.
Feature Descriptions Enable Call Block: - Click on the Check Box to enable all 10 of the call Blocking Entries. Caller Blocking Entry x: (x = 0 - 9: - Enter the telephone numbers that you want to block). Remember to use as much of the telephone number as you can. Notes: Call Forward Description: There are three different types of call forwarding; Always (Direct), Busy and No Answer.
Feature Descriptions Call Hold Description: Both intercom and telephone line calls can be placed on hold. Once on hold the held party will receive Music on Hold (MOH). Operation: No Programming Required. While on a call press the hold button to place the call on hold. Press the hold button again, or press the held telephone line, to retrieve the held call. If multiple calls are placed on hold from the same extension, the last call placed on hold, will be retrieved.
Feature Descriptions Call Waiting Description: Call Waiting allows you to be alerted, while you are on a call, that another person is calling you. If disabled, the call will receive a busy signal or be sent to the busy forward destination without giving you a chance to answer the call. If it is enabled, you will receive a special alert tone indicating that you have a second call. The alert tone is called Call Waiting Tone, which you can disable if you do not want to hear the alert tone.
Feature Descriptions Customizable Voice Mailbox Greetings Description: Your X-44 telephone has a password protected personal voice mailbox, which you can personalize by recording a personal greeting. Operation: This feature can only be accessed using the Telephone User Interface (TUI). To customize your voice mailbox greeting: 1. From your Idle Telephone 2. Menu > 4. VM Settings > 2. Record Greeting Common Greeting • Hello you’ve recached , I am either on the phone or away from my desk.
Feature Descriptions Distinctive Ringing Description: Each X-44 extension may select between thirteen (13) different ring tones making it easier to determine which telephone is ringing. In addition, each telephone line can be programmed with a Distinctive Ring tone making it easier to determine which line is ringing. Operation: This feature can be programmed using the Telephone User Interface (TUI) or the Graphical User Interface (GUI) through a standard Internet Browser. 1. From and Idle 2. Menu > 2.
Feature Descriptions Extension Feature Reset Description: This feature is a quick way to deactivate several features that have been changed from factory default.
Feature Descriptions Hold Reminder Description: Each time the programmable “Hold Reminder” timer is exceeded, a reminder tone will be heard at the extension that placed the call on hold. Operation: This feature can be programmed using the Telephone User Interface (TUI) or the Graphical User Interface (GUI) through a standard Internet Browser. Each extension can enable or disable the Hold Reminder as well as adjust the length of the timer. Notes: Language Description: The X-44 currently support English.
Feature Descriptions Message Box Description: The Message Box allows you to interact with your voice mailbox. Operation: No programming needed for this feature. Select Message Box to begin interacting with your voicemail messages. Menu > 3.User Settings > 9.Message Box Notes: Multi-Line Appearance Description: At default, all of the X-44 telephones are programmed with the four telephone lines.
Feature Descriptions Mute Description: Each X-44 has a mute button that that temporarily disable the telephone’s microphone. Operation: This feature requires no programming. Press the Mute button to disable the telephone’s microphone, which when active, will light Red. Press the Mute button again to resume your conversation. When Mute is disabled, the LED will not be lit.
Feature Descriptions Paging Description: All Call Page allows an extension to make an announcement to all idle X-44 telephones in your system. Once an extension initiates a page, any extension can “Answer” to answer the call and create a private conversation. Operation: This feature can be programmed using the Telephone User Interface (TUI) or the Graphical User Interface (GUI) through a standard Internet Browser. Any extension can dial the page code and initiate a page.
Feature Descriptions Password Protection Description: All extensions have two different password accounts; admin, user and voice mailbox passwords. The User account The Admin account has total access to all programming parameters. The mailbox password is used to access and retrieve your voicemail messages from on site or remotely.
Feature Descriptions Once you are done entering your personal Phonebook, click on the “Management” tab to create a backup. Click on the “Backup Button” and save it in a location that is easy to locate if needed. Public: The Public phonebook links to a CSV file in a centralized location this allows the administrator to reference the list from any phone. There are several ways to create a CSV file. One way is to use the backup created from the personal phonebook.
Feature Descriptions Quick Setup Description: Quick Setup, Auto Provisioning, is used to automatically authenticate your new telephone lines. Operation: This feature will help setup your new telephone lines. Notes: Speed Bin Description: There are ten (0-9) different speed dial bins each that can be programmed with up to a 32 digit telephone number. Operation: Enter the number as you would normally dial it to make a call. The X-44 will automatically route the call.
Feature Descriptions Transfer Description: Calls may be transferred from your extension to another extension. The transferred call will follow the call forwarding of the receiving extension. There are two ways to transfer a call. A Blind Transfer is when you do not announce the call and supervised where you do announce the call. Operation: 1. 2. 3. 4.
Feature Descriptions Volume Control Description: The X-44 system is equipped to adjust the volume levels of the following settings: Ringing (extension and telephone line), Handset, Speaker, Headset Operation: Press the volume up to increase or down to decrease the volume of the currently used feature. For example, while the telephone is ringing use the volume button to increase or decrease the ringing volume.
Programming Menu Telephone Programming Menu Menu Programming Each telephone can be customized by the individual user using either the telephone menu or through a standard Internet Browser such as Windows Internet Explorer. Press the Menu soft button to enter the programming area.
Programming Menu Menu Menu Parameters Description 1. Quick Setup Quick Setup - is used to auto provision your new SIP telephone lines 1. Admin (1234) 1. Auto Provision 2. Phone Settings 1. Display Name 2. Languages 3. Sounds 1. Ring Type Languages - English is the only Language supported at this time. 2. Tone Type Sounds - 3. Volume Ring Type - Select from 13 different ringing tones that will be heard when your telephone rings. 1. Ringing Volume 2. Handset Speaker 3. Handsfree Speaker 4.
Programming Menu 3. User Settings 1. DND 2. Call Waiting 3. Call Forwarding 1. Always Forward 2. Busy Forward 3. No Answer Forward 4. Auto Answer 5. Phone Lock 6. Call Log 1. Dialed Calls 2. Missing Calls 3. Answered Calls 4. Deleted Calls 7. Phonebook 8. Speed Dialing 9. Message Box 1. Inbox 2. Outbox 3. Delete All Inbox Outbox DND - Do not Disturb - Stops all intercom calls from Ringing at your extension. Call Waiting - This allows you to receive a second call while you are busy on a call.
Programming Menu 6. VAA Settings 1. Operating Mode 1. Time Mode 2. Day Mode 3. Night Mode 2. AA Time Setting 1. Sunday (00:00 00:00) 2. Monday (09:00 17:00) 3. Tuesday (09:00 17:00) 4. Wednesday (09:00 17:00) Entering this feature will lock all other extensions Operating Mode - Your new phone system can have a day greeting, night greeting and it automatically switch between the two. Set the Operating Mode to Day Mode and use only the day greeting, or set it to Night Mode, to run only the night greeting.
Programming Menu 7. Admin Settings 1. Phone Number 2. Account Type 1. Admin 2. User 3. Network Settings 1. Network Type Static 1. Static IP Address 2. Subnet Mask 3. Default Gateway 4. DNS DHCP 4. System Setting 1. Multi-Service 2. Trunk Line 1 ~ 4 1. SIP Server 1. SIP Proxy 2. Outbound Proxy 3. Registrar Server 4. Registrar Outbound 5. Port 2. Authentication 1. Authorized IP 2. Authorized Password 3. Phone Number 4. Display Name 5. Answering Position 1. Operator 2. Auto Attendant 3. All Ring 4.
Programming Menu 6. Ring Type 3. Trunk Line 2 4. Trunk Line 3 5. Trunk Line 4 6. Operating Settings 7. Numbering Range On/Off Control Range Settings (101 - 199) Reset Phone Number 8. Time Zone 9. DID Settings Status On/Off DID List Ring Type - Select the distinctive ringing tone for each telephone line. DID Settings - Direct Inward Dial - This allows users to have their own “Private” telephone number, which can be programmed to ring directly at their extension.
Web Programming Web Programming Programming with an Internet Browser The X-44 telephone can be programmed using the telephone or using an Internet Browser such as Windows Internet Explorer. Once connected to a Local Area Network (LAN) a computer can access the telephone’s Web page by entering its IP Address. To find the telephone’s current IP Address go to Menu > 5.
Web Programming Information Page Network Information • • • • • • Network Type - Default is set to DHCP Current IP - Shows the current IP address of the telephone Subnet Mask - Shows the current subnet mask of the telephone Default Gateway - Shows the IP address of the Default Gateway Primary DNS - Shows the Primary DNS address to be used for address resolution Secondary DNS - Shows the Secondary DNS address to be used for address resolution Product Information • Software Version - Shows the software vers
Web Programming SIP Trunk 1 If all SIP Trunks are authenticated with the same provider, this will only show SIP Trunk 1, if there are multiple providers, it will show each individual trunks status. • Phone Number - The extension number of the telephone • Registration State - This will show “Registered” when the phone is connected to the X-50 system, and “Unregistered” when it is not connected successfully.
Web Programming Network Page The network page is used to automatically or manually enter the telephone’s network addresses. When set to DHCP the telephone will automatically join your existing network and be assigned an IP Address. If you prefer to use static IP Address, just select “Static” and enter the desired IP Address.
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Web Programming Language Setting • System Language - English is the only language that is supported currently. Volume Control There are 7 different volume levels that can be customized, on the fly, by the user. Each parameter has 10 different volume levels to choose from. • Handset Mic: - Select the proper volume, between 1 and 10. One (1) being the lowest and ten (10) being the highest volume. The Handset Mic is set to 5 at default. • Handset Speaker: - Select the proper volume, between 0 and 9.
Web Programming • Block Anonymous: - Check this parameter to block calls that have a Caller ID that shows “Anonymous.” • Phone Lock: • Dial Timeout (sec): - This timer, in seconds, is the amount of time that passes after you dial a digit and the call is placed. It is also the amount of time that the telephone will wait between digits. If you pause for longer than this timer, the call will dial, even if you have not finished entering the number.
Web Programming Premise Text Message • Premise Message Type: - There are 4 types of Preprogrammed messages; Idle, the default, Call Me Later, Call My Mobile, Do Not Disturb, and Other (which allows you to enter your own message). Once enabled all intercom calls to your extension will receive this message in their display. • Premises Message: - Enter up to 16 Characters or Numbers such as “Out of office”, “At the Doctor”, “Off-Site Meeting”.
Web Programming Codec Settings: A Codec is a coding and decoding protocol that allows two devices to transmit information between them using an agreed upon protocol. A commonly used codec is G.711, which has no compression and delivers the best sound reproduction, therefore, it uses the most bandwidth. The X-44 telephone uses three different Codecs, µ-law (pronounced MU-Law) used in the United States, a-law used in most European countries, and G.729a, which is used universally throughout the world.
Web Programming • Prefix Entry x Replace: Enter the number or numbers that will replace the dialed digits when a pattern match is found. For example, if the “Type” is set to “Replace”, and the pattern is set to “411” and “Modification” is set to 1-913-555-1212. When a user dials 411, the number sent out will be 1-913-555-1212 and not 411. Dial Plan: The Dial Plan is used to make an intercom call faster by comparing the dialed numbers with an entry in the Dial Plan.
Web Programming Management Click here to upgrade your telephone Click here to restore the configuration Click Here to Create a Backup HTTP Upgrade Occasionally it is a good idea to check for software updates for your telephone. However, before doing any upgrade it is a good idea to create a backup. • To download a new software upgrade file, go to http://www.xbluenetworks.com/x-44_voip.html and download the file in a location that you can easily find.
Web Programming Select Public Phonebook CSV File to Update • After entering your private phonebook entries, you may create a backup to keep your phonebook entries safe. Select Voice Tar File to Update • Since all of the voice prompts are in a single “indexed” file, this upgrade may not be common. Select Logo File to Update (113x20 pixels) • This is the logo that appears in the X-44 LCD Display. The file must be 113 pixels wide and 20 pixels tall.
Web Programming Admin Settings Each telephone has two different accounts - Admin, which gives you access to all of the programming parameters and User, which limits access to specific pages. For example, a “User” has no access to the software upgrade page, specific parts of the SIP page, and cannot reassign the Admin or User passwords.
Web Programming Diagnostics The diagnostics page is used to diagnose your X-44 telephone and telephone system. Syslog Settings Gives you the ability to download a system log to a central computer or server. • Enable “Log Server” by checking the checkbox • Select the log level between Emergency (lowest level) and Debug (highest level - most amount of trace information) • System Log Address - Enter the IP Address of the Client or Server computer where the trace information will be saved.
Web Programming • Network Status - Shows the status of the telephone on the network. • SIP Message - Shows the specific SIP messages between the telephones and across the network. • Download System Log - This will download the system logs to your local computer and may be needed to troubleshoot your network. • Download Troubleshooting - The X-44 has a special built in troubleshooting trace, which may be needed to assist with troubled installation.
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Programming Menu System The parameters in the system programming area affects all of the X-44 telephones on your network. Once a telephone enters the system programming parameters all other telephones are locked out of the system programming area.
Programming Menu SIP Trunk (1 - 4) Settings The X-44 can be equipped with up to four VoIP Telephone lines from one or multiple telephone line providers. Multiple Service Providers Generally, when using a single telephone line provider, this will be set to “Off”. The number of registered telephone lines is equal to the total number of concurrent calls. Subscriber Information • Enter the information provided by the telephone line provider.
Programming Menu Notes: • Some routers may require you to disable the SIP ALG feature, which, when enabled may cause you not to hear the calling party. Most Routers allow you to change this in the Advanced Setup, but some require you to do it in the Command Line. Please reference your routers Admin Manual. Incoming Call Settings • Ring Type - The X-44 comes with 13 different ring tones to choose from. This setting will override any “Distinctive” ring tone set at a specific X-44 Telephone.
Programming Menu • Session Expires (sec) - This is the maximum amount of time, in seconds, that an X-44 telephone can go without synchronizing with all other telephones. If this time elapses and the phone does not communicate, the phone is considered off line. • Min-SE (sec) - This is the minimum amount of time, in seconds, that an X-44 telephone can go before it synchronizes with all other X-44 telephones on your network.
Programming Menu Time Settings • Time Server - This is the IP Address (192.43.244.18 or time.nist.gov) of the server that is synchronizing the time on your X-44 telephones. • Date Format - Select the date format to be used on your X-44 system. MM=Month, DD=Day and YY=Year. • MM/DD/YY • DD/MM/YY • YY/MM/YY • MMM/DD/YY • Time Format - select how the time should be displayed on your X-44 system; 12 or 24 hour format. • Time Zone - Select the GMT (Greenwich Mean Time) offset.
Programming Menu Transfer Recall Timeout • Transfer Recall Timeout - is the amount of time a transferred call will ring at an extension before it recalls back to the transferring location such as the auto attendant or an extension. • Notes: • If this timer is set shorter than an extension’s no answer forward time, the call will recall before the forward takes place. Emergency Number List When an extension is locked, only the numbers in the emergency number list can be dialed. All other calls are blocked.
Web Programming Phonebook Your telephone has both a Private and a Public Phonebook. The Private Phonebook is for your personal use, and the Public Phonebook uses a CSV file to synchronize with all X-44 extensions, which can be located in a centralized location. Currently, the Phonebook feature does not support Microsoft Excel’s CSV files. The easiest way to create a public phone book file, is to enter the information into your personal phonebook and then create a back up file.
Web Programming Public The Public phonebook gets linked to a CSV file in a centralized location, allowing an administrator to reference the list from any phone. There are several ways to create a CSV file. The easiest way is to use the backup created from the personal phonebook. Another way to create the file is using Windows Notepad. Once created save it with a name such as “Publicphonebook.csv, and place it in a location that you can easily find.
Web Programming Voicemail The X-44 comes standard with both Auto Attendant and Voicemail. The Auto Attendant’s job is to answer an incoming calls, play prerecorded greetings, allow the caller to dial an extension number and be transfer to the dialed extension number. The voicemail’s job is to play the personal greeting of the dialed extension number and then take a message.
Web Programming Using your Voice Mailbox From an idle telephone 1. Press your voice mailbox button, which has a picture of an envelope. 2. Enter your password (Default is 0000) a. Press 1 to listen to new messages i. Press 1 to listen to new messages ii. Press 2 to delete all messages b. Press 2 change your password c.
Troubleshooting Troubleshooting Symptom Solution The device is not receiving power The Display does not light Make sure that the power supply is plugged into the back of the device and securely plugged into the electrical power outlet that has the correct power for your power adapter. If using Power over the Ethernet, be sure that the PoE switch is plugged in and operational and check to see if all devices support PoE. This means that the telephone is not connected to your Local Area Network.
Troubleshooting Symptom How do I hang the telephone on the wall? I cannot hear anything through my handset. Solution The telephone requires a special Wall Mount Kit to allow it to be wall mounted. Be sure that the handset is plugged into the port labeled How do I find the telephone’s IP Address? Once your telephone is connected to your Local Area Network, Select Menu --> 5. Phone Information - Scroll down to locate IP Address.
Troubleshooting Symptom Solution Calls are not going to my voice mailbox There are several programming parameters that could cause this, but the most common is that your telephone is no longer programmed to forward to voicemail. To verify that your telephone is programmed to voicemail, log into your device using a windows browser and click on the Phone page, and locate the Call Forwarding Settings and verify that the “No Answer Forward” is set to “vm”.
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