X16 Installation Guide - 64 - XBLUE Networks © Copyright 2007 Index XBLUE Networks X16 Installation Guide
Part Numbers Revision Table X16 Voice Server 2 CO Line Expansion Module SIP VoIP Module Backlit digital telephone endpoint – Charcoal Backlit digital telephone endpoint – XBLUE Backlit digital telephone endpoint – Titanium Metallic Backlit digital telephone endpoint – Red Mahogany Telephone Callouts, 10 not be construed as a commitment by XBLUE Networks, LLC,; XBLUE Networks, reserves -2- Trademarks: XBLUE, XBLUE Networks, X16 are trademarks of XBLUE Networks, LLC.
Index - 62 - Line Access Dial 9, 24 Line In Use, 27 Line Status Detection, 27 —L— Idle Display, 55 Installation CO Line, 14 Expansion Module, 19 Extension Numbering, 18 Location, 13 Telephone Endpoint, 15 Installing the system, 13 Intercom Intercom Calling, 27 Intercom Paging, 27 Introduction, 9 —I— Hands-free Calling, 27 Hands-Free Calling, 26 Headset, 42, 52 Headset Activation, 27 Hearing Aid Compatible, 7 Hold, 27 Hot Dial Pad, 27 —H— Programming Steps, 43 Forward, 25 Functions Cadence, 52 CO Lin
Table of Contents -4- ANSWERING MACHINE EMULATION ............................................. 21 AUTO ATTENDANT - VOICE MAIL (STANDARD)............................... 21 BACKLIT BLUE LCD DISPLAY ..................................................... 21 CALL PICK UP......................................................................... 22 CALL TIMER .......................................................................... 22 CALLER ID AND CALL WAITING CALLER ID (TYPE 1 & TYPE 2) .........
Voice Mail Operation 3 - 60 - ** - Erase Playing Message ** Transfer to Auto Attendant 0 8 7 # Repeat this Menu 9 6 Play Personal OGM 5 Stop Skip to Next Message Record Memo 4 2 Play All New Messages 2# Play All Messages Replay Previous Message 1 Once connected remotely, the system will prompt the user through the remote control menu. Remote Access Call into the system and let the Auto Attendant answer the call and then dial the desired extension number.
Table of Contents -6- INDEX .................................................................................... 61 REMOTE COMMANDS .............................................................. 60 AUTO ATTENDANT .................................................................. 56 PERSONAL MAILBOX ................................................................ 56 Memo Recording ..................................................................... 56 One Touch Record ..............................
Voice Mail Operation Messages will play in order that they are received. While a message is playing, use the up or down navigation key to scroll through Pause, Volume, and Exit. Press the select navigation button to select, the desired action. While a message is playing and the left navigation key is pressed, the previous message will be played, or if it is the first message, the message will be repeated. While a message is playing and the right navigation key is pressed, the next message will be played.
Notes: -8- Notes: X16 Installation Guide The extension must be forwarded to Voice Mail. The Telephone Company Central Office Line may be transferred directly into the user’s voicemail box, or transferred and ring at the extension until it is forwarded to voice mail. If a call is transferred to an extension or directly into the users’ voice mailbox, AME is available once the Line button turns green. The extension user may press the center navigation button to monitor the message being left.
Voice Mail Operation - 56 - 3) 2) 1) The memo will be stored as a new message. AUTO MUTE Record Memo Stop Press the center navigation button to begin, and end recording. AUTO MUTE Record Memo Yes? Press the record button Each extension can press their record button to record a memo or a conversation that is taking place in the office. Memo Recording Once forwarded to voice mail the center navigation key will be lit solid, indicating that the telephone has been forwarded to voice mail.
- 10 - Phone Book Caller ID Log Programmable Keys Navigation Keys Line Keys Extension Number Speakerphone Button Backlit Display Program Key Time, Date and Day Backlit LCD Display Integrated Headset Telephone Callouts X16 Installation Guide New Voicemail Telephone Callouts Trunk to Trunk Forwarding 07:19P 10/12 FRI TRK2TRK FWD 312 4 New Voice Mail Messages 07:19P 10/12 FRI NEW VMSG:04 312 Time, Date, Day, Name and Number 07:19P 10/12 FRI Accounting 312 Idle LCD Display External Forwa
Troubleshooting AC Cord or Power adaptor is not working correctly or not plugged in correctly. Cable Pairs connect to one or more KSU digital ports without a telephone connected Cable Pairs Connected to one or more KSU digital ports without telephone installed The Blue LED “Heartbeat” is not functioning. Telephone LCD Shows: “No Link to KSU” Not all extensions are punched down. One or more extensions are experiencing static or distortion.
System Configuration - 12 - The system uses advanced digital interface technology. One cable pair supports up to four digital telephone endpoints. Each digital telephone endpoint has its own extension number, and can be called from any other extension in the system. System Configuration X16 Installation Guide Button Button Button Button Button AWG 24 CAT5e 600 feet Length 20 Ohms Impedance - 53 - Synchronized with CO Ringing 0.25 sec on, 0.25 sec off, 0.25 sec on, 1.25 sec off repeating.
Functions Active N/A N/A N/A Active Active N/A N/A DND Mute Conference Pause Redial Headset All Page Open Open My Station Unlit Lit Green (I-Use) Slow Green (I-Hold) Fast Blue Slow Green (I-Hold) Intercom Tone cadences CO Line Status Idle In-Use On Hold Ringing Being Transferred - 52 - Dial Tone Busy Tone Ring Tone DND Tone N/A N/A Not Active Not Active N/A N/A N/A Not in Mute Mode Not in DND N/A N/A LED Not Lit Not Recording Continuous Tone 0.5 sec on, 0.
Installation CO Lines 2 Line Expansion CO or VoIP Module - 14 - Line AUX CO CO Line 1 CO Line 2 CO Line 3 CO Line 4 CO Line 5 CO Line 6 Port Number Line1 1/2 2 3/4 4 5 6 L4 L3 L2 L1 AUX CO CO Lines Using the matrix below, connect the CO Lines to the system using one RJ14 connector per CO Line. The port labeled Line 1 is a direct access auxiliary port for line 1 allowing an analog device direct access.
Programming Guide - 50 - System Programming Default Password “####” Reset KSU Mail System Recall Time Tone/Pulse Flash Time Music Source CO MSGW Clear CO MSGW Area Codes #### Change Password Date & Time Day Time Night Time Day Time OGM (Outgoing Msg) Night Time OGM (Outgoing Msg ) AUX OGM (Outgoing Msg) Yes?/No? Attendant Extension AA Answer Delay Message Length Home Area code Local Area C1 Local Area C2 Local Area C3 Local Area C4 Local Area C5 Clear All VMSG Auto Attend Ring Year Month/Date Tim
Installation 310 311 Ports 9~12 303 Ports 1~4 302 312 Green 304 313 White 305 307 314 315 Ports 13~16 306 Ports 5~8 316 Brown 308 Orange - 16 - When mounting a Digital Telephone Endpoint be sure to use the inner posts on an adjustable wall mount plate. Leaving any ports punched down but not connected to a telephone, may result in erratic operation.
System Setup - 48 - AUX OGM Play Night Time OGM Play AUX OGM – The Auxiliary Outgoing Message, is accessed when the caller dials “7” while in the Auto Attendant. At default this is intended to be used to record the company directory. However, it can be used as an announcement only “mailbox” for commonly asked questions such as hours of operation or directions to the office. Night Time OGM – This is the message that will play when the system is in Night mode.
Punch Down - 18 - Note: An “Endpoint Device” may be needed when relocating an extension. The system becomes fully functional after all extensions are registered. Extensions may be moved from one port to another simply by unplugging the unit and plugging it into another active port. If the extension is unplugged for longer than 120 seconds (2 minutes) the port may initialize, and revert back to factory default – This includes all personal voice mail settings.
System Setup - 46 - Home Area Code Local Area C1 Local Area C2 Local Area C3 Local Area C4 Local Area C5 When Caller ID does not match an entry in either the Home Area code or the local area codes, the system will display and redial the number with 11 digits. The next five “Local Area” codes are used if the calling area requires ten (10) digit dialing. When Caller ID matches an entry, the number will be displayed and redialed with only 10 digits. The first is the Home Area Code.
Endpoint Device - 20 - Symptoms of an open jack include – but not limited to - voice distortion, static and slow speakerphone reaction when the button is pressed, problems accessing CO Lines, etc. Every live telephone jack connected to the system will receive a data signal. If the system finds an open jack (bridge tap) the data signal may be lost, causing the remaining digital telephone endpoints to receive erroneous data, which may lead to improper operation.
Phone Setup - 44 - Notes: X16 Installation Guide - 21 - Each digital telephone endpoint (speakerphone) comes equipped with a backlit display allowing users to see their display even in dim lighting. Backlit Blue LCD Display The automated attendant can be programmed, in system programming, to answer and direct incoming calls to the callers’ desired extension. The attendant extension (301 at default) will ring prior to the auto attendant answering.
Feature Description - 22 - Each Preprogrammed CO Line button has an associated dual color Light Emitting Diode (LED), which lights when the line is in use and remains unlit when the line is idle. When the user presses a Line button the LED will illuminate green (I-use) on their telephone and blue (busy) on all telephones. The Line button will light blue (Busy) when a device which is connected to a telephone company line, in front of the system, is off hook.
Phone Setup - 42 - Feature Key SPD Key Selections DSS/BLF Key Description Direct Station Select (DSS) – allows extension users to press one button to dial another extension. In addition, the DSS button doubles as Busy Lamp (LED) Field (BLF). The BLF shows the status, idle or busy, of other extensions. Each of the twelve (12) buttons can be programmed as a speed dial key. Input the number to be dialed once the key is identified as a speed key.
Feature Description Press the preprogrammed extension button or dial the extension number of the intended party. Hang up When calling another extension, if the party does not answer the call, you may press the “*” key to activate ringing. Then press your voice Mail button – Center navigation key Then press the center navigation key again to confirm that you want to leave a voice mail message – while recording your “record” button will flash. Record message and hang up.
Phone Setup - 40 - AUTO MUTE Remote Code AUTO MUTE Setup VoiceMail AUTO MUTE FWD PhoneNumber =(Empty) AUTO MUTE FWD Destination =Off AUTO MUTE FWD Destination Remote Code – The remote code is the code that an extension user will dial to access voice mail from a remote location. Each extension can set up their own voice mail parameters. Phone Number- Enter the telephone number to be dialed when the External or TRK2TRK forward timer expires.
Feature Description This feature occupies two CO Lines. Therefore, if a second CO Line is not available, the call will not forward. Also, a slight volume decrease is normal. If an ancillary device (single line before the system) is on a CO Line, and the system does not detect that line as being busy, the system will forward the call, and dial over the call. This feature is considered disabled if no number is entered in the “FWD Phone Number” field.
Phone Setup - 38 - Line1 =On Line2 =On Line3 =On Line4 =On Line5 =On Line6 Ringer Ringer Ringer Ringer Ringer Ringer AUTO MUTE Ringer On/Off AUTO Hold MUTE Reminder =30 Seconds AUTO MUTE Record All Call =Off AUTO Line MUTE Selection AUTO MUTE Call Preference Extension users can program CO Lines to ring (on), or not ring (off), by pressing the up or down navigation key. Each CO Line can be programmed individually. When a call is placed on hold this timer starts.
Feature Description - 28 - The system comes standard with one music on hold input which can be connected to an external music source. All Calls placed on hold or being transferred will hear this music rather than silence. Music on Hold Input Each extension can select from three different languages English, French and Spanish to be used in the display.
Navigation Keys Voice Mail Access Fwd to VM (lit) OK/Select/Confirm Scroll Right Next VM Message - 36 - Note: Extension will appear busy to all other extensions when they are in Programming or reviewing caller ID. On 123 301 – 399 Off Intercom or CO Call 1–4 Off 30 On (CO Line 1 – 6) 1 (CO Line 1 – 6) VoiceMail/External/TRK to TRK/Off English, French, Spanish Default (shown in bold) Scroll Down Language Feature Key Extension No.
Feature Description - 30 - Operation: 1) Press the redial button to display the list 2) Press the up or down navigation key to scroll through the list. 3) When the desired number is in the display, press the select button. 4) Press the select button again to dial the displayed number Or press the up or down navigation key to select between coping the displayed telephone number to the phone book to cancel the redial function.
Feature Description - 34 - Notes: X16 Installation Guide - 31 - Extension parameters such as voicemail will remain for up to 120 seconds when an extension is unplugged or being relocated. To relocate an extension simply unplug it and plug it into another extension port. Note: An “Endpoint Device” may be needed when relocating an extension. Set Relocation The station has 12 speed dial bins; each can take up to 24 digits to be dialed.
Feature Description While on a telephone line Press the Voice mail button Press the preprogrammed DSS/BLF button or dial the extension number where the caller would like to leave or retrieve a message. - 32 - Handset Intercom Volume While speaking to another extension using your handset, use the volume up key to increase or the volume down key to decrease the handset volume.
