Warranty

TRAINING

In order to provide our dealers with required product knowledge, XBLUE will provide

appropriate documentation and download capability of Application Notes and FAQ’s

from the XBLUE Networks website www.xbluenetworks.com. For information on the

availability and cost of pre-printed technical and product documentation, please contact

your XBLUE Networks Sales Representative. WebnR’s for technical training will be

offered periodically and the dealer base will be notified of their availability and will be

posted on the XBLUE Website.

TECHNICAL BULLETINS

Periodically, XBLUE Networks releases technical bulletins on its website relating to

products, features, technical issues and other items of interest. XBLUE Networks Dealers

and certified technicians are encouraged to visit the XBLUE Networks website on a

regular basis. Check the “What’s New” index for the type and heading of the new or

changed information at the website. From time to time XBLUE Networks may also

broadcast important new information posted on the website by fax, e-mail, or letter. The

dealer is responsible to ensure this technical information is distributed to all appropriate

personnel and implemented as intended.

MRA NUMBER ASSIGNMENT

XBLUE Networks provides centralized in and out-of-warranty product test, repair, and

refurbishment services at the XBLUE Networks Service Center at 100 W. Market Street,

Sadorus, Illinois 61872. Items returned by the dealer for XBLUE Networks test and

repair must be accompanied by a Material Return Authorization Number (MRA) which is

uniquely assigned by XBLUE Networks.

1. Every carton containing product for repair that is being shipped to XBLUE

Networks must clearly exhibit the MRA number as well as the dealer’s unique ID

number displayed on the outside of each carton.

2. Each product returned must be in its own carton and properly packed to avoid

possible damage during shipment to the XBLUE Networks repair location.

3. The MRA form should contain a description of the reason or defect of each product

being returned for repair and/or refurbishment.

4. Additionally, the customer’s return shipping and contact information must be

included.

5. Several items may be included on any MRA return.

6. The Shipping Label should reflect the following information: