Warranty

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damages may include lightning, flood damage, spilled liquids, dropped/broken plastics,
and unauthorized modification to the equipment. In these cases, XBLUE Networks will
notify the dealer and provide an estimated cost to repair the unit. This cost will be based
on the current published XBLUE Networks Repair and Refurbishing Price List. If, after
inspection, the product is determined not to be covered under the warranty repair
agreement, the dealer will be notified and will be provided the repair cost. No repairs will
be performed without dealer authorization. Product that has not been authorized for repair
by the dealer will be returned to the dealer in the same condition as received.
III. NO TROUBLE FOUND
If a dealer ships a product (advance replacement, MRA) in for repair, and it is determined
that the product functions per intended design (No Trouble Found), PCS will notify the
dealer to obtain additional, specific failure mode information. If the product does not
exhibit that specific failure mode and continues to function per intended design, the
dealer will be charged at the current published Out-of-Warranty Repair Rate for that item
as all items are refurbished before testing to insure like-new return with all parts normally
supplied with repaired goods.
IV. MISSING PARTS
As XBLUE Networks attempts to return all products in a like new condition the dealer
will be charged for missing items like cords, handset assembly, etc. at the published rate
in Exhibit B. Missing items will be noted at the time the product is received. Key
Service Units returned without the original complement of boards will be tested, repaired
and returned to the dealer with the missing components noted on the original receiving
inspection report.
PRODUCT REFURBISHING SERVICE
XBLUE Networks provides refurbishing services for specific XBLUE Networks products
(Digital Key Telephones/DSS Consoles) that restores these products to the original
manufacturer’s specifications. When a dealer chooses to have non-defective or in-
warranty products refurbished, all plastic parts, designation covers, and designation strips
are replaced as required. The refurbished products are inspected so that the latest
Engineering Change Orders (ECO’s) are also implemented at this time. The product is
then packed using a new carton and packing materials.
EXPEDITING CHARGE
In the event a dealer requires repairs to be performed within 24 hours from the date
received for a particular product, a fee of $75.00 per unit will be charged in addition to
the normal repair charges (if applicable).